Crisp
The AI customer support platform: all-in-one omnichannel inbox, AI agents and flat per-workspace pricing.
By Crisp IM SAS · HQ Nantes, France · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- SMB and mid-market support teams that want an omnichannel shared inbox and an AI agent in one tool
- Companies that need web chat, email, WhatsApp, Messenger, Instagram, SMS and phone in a single inbox
- Teams that prefer flat per-workspace pricing instead of paying per resolved AI conversation
- EU-based businesses that value EU-hosted data and a France-based vendor
- E-commerce brands on Shopify, WooCommerce or Prestashop that want order context in the support inbox
Ideal size: 5–50 support agents people · SMB to mid-market with a dedicated support function
Not for
- Enterprises that require SOC 2, ISO 27001 or FedRAMP vendor attestations
- Large contact centres (hundreds of agents) needing workforce management and deep QA suites
- Buyers who need self-hosted or on-premise deployment
- Teams that require bring-your-own-model keys or custom fine-tuning
Value metrics scorecard
Time-to-Value
Under 1 week, self-serve
~7 days to first production value
Total Cost of Ownership
$3,540/yr
Starts at $540 · Flat rate per workspace, billed monthly or yearly. Free ($0), Mini $45/mo, Essentials $95/mo, Plus $295/mo; 14-day free trial with all features.
Implementation Friction
1/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Free 2 seats; Mini 4; Essentials 10; Plus 20+. Extra agents $10/month on Plus.
Add-on costs
- Additional agent licences beyond the seats included in a plan (Plus: $10 per agent per month)
- Enterprise items such as dedicated onboarding, personalised SLA and team training are quoted separately
Company & support
Who is behind Crisp, and how your team gets help once it is live.
Company
- Founded
- 2015 · 11 yrs in business
- Headquarters
- Nantes, France
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Self-serve help centre at help.crisp.chat covers setup, AI agent, billing and migration. Enterprise plans add dedicated onboarding, personalised SLA and team training. No 24/7 support commitment or support phone line is documented on the pages reviewed.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Crisp sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Crisp
- Finale Inventory
- Gorgias
- Lightspeed Retail
- Agorapulse
- Veeqo
Add or change companies
Up to 10 companies including Crisp. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Crisp ships in AI, and what it asks of your ecosystem.
AI features shipped
Crisp AI trains on website content, help-centre articles, uploaded files and past conversations, then deploys AI Agents across web chat, WhatsApp, Messenger, Instagram and email via a no-code builder. An internal Copilot drafts answers for agents; confidence thresholds and owner-only training permissions act as guardrails. AI conversations can be reviewed in Analytics.
Your data & models
- Trains on your data
- Never trains on your data
- Runs on
- OpenAI, Anthropic
- AI pricing
- Billed by usage or credits
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Basic visibility
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Crisp is a French, bootstrapped customer support platform founded in 2015. It combines an omnichannel shared inbox (web chat, email, WhatsApp, Messenger, Instagram, SMS, phone), a knowledge base, a built-in CRM and a no-code AI Agent builder. AI features include an internal Copilot, AI-powered site search, auto-tagging and conversation summaries, with a native MCP server. Plans run from a free tier to a flat $295/month per workspace, with AI metered in credits and EU-hosted data.
Frequently asked questions
What does Crisp cost for a mid-sized support team?
Crisp uses flat per-workspace pricing: Free (2 seats), Mini at $45/month (4 seats), Essentials at $95/month (10 seats) and Plus at $295/month (20+ seats), each including an AI credit allowance ($5, $25 and $75 respectively). Extra agents cost $10 per month on Plus. Enterprise pricing, dedicated onboarding and personalised SLAs are quoted individually. Every plan starts with a 14-day free trial that unlocks all features.
How fast can we be live and see value?
Crisp is self-serve: the chat widget can be added to a website or app in minutes, and its AI is trained by crawling your website, indexing help-centre articles, importing PDFs and learning from past conversations. The vendor describes AI as enabled in minutes, not months. A 14-day trial gives full feature access, so small teams typically deploy the inbox within days and refine AI answers over the following weeks.
Does Crisp train its AI on our customer data?
No. Crisp's privacy policy states that it never trains its AI model with customer data and that input data is not used to train the model further. Where Hugo AI uses external LLM providers, only the context needed for the request is sent and, by default, that data is not stored in the model or used to train it. Customer data remains managed inside Crisp.
Which AI models run Crisp's AI Agent?
Crisp states that Hugo, its AI agent and chatbot, is developed in-house and uses different large language model providers, naming OpenAI (ChatGPT) and Claude among them. The vendor pages reviewed do not document a bring-your-own-model-key option or a published choice of a specific model per customer.
Can Crisp connect to our CRM and e-commerce stack?
Yes. Crisp advertises 100+ integrations, including Salesforce, HubSpot, Pipedrive, Zoho, Microsoft Dynamics 365, Klaviyo and Mailchimp on the CRM and marketing side; Shopify, WooCommerce, Adobe Commerce and Prestashop for commerce; Slack, Jira, GitHub, Trello and Linear for teamwork; plus Zapier, Make, n8n and Segment for automation. A developer API and webhooks are available for custom work.
What security and compliance does Crisp offer?
Crisp states EU hosting for data, a data processing agreement, TLS encryption in transit, data replication and two-factor authentication in its plan comparison. The vendor pages reviewed do not document SOC 2, ISO 27001, HIPAA, FedRAMP or ISO 42001 certification, so buyers with regulated requirements should request attestations directly. Only workspace owners can launch AI training or modify AI data.