Duve
Hospitality guest experience platform: online check-in, branded guest app, AI guest messaging and smart upsells in one place.
By Duve · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Independent hotels and small groups that want online check-in, a branded guest app and automated guest messaging on top of their existing PMS.
- Multi-property and multi-brand hotel groups needing portfolio-wide guest journey management with branch-level views and per-property permissions.
- Vacation rental portfolios and hostels that need contactless, reception-free check-in and a single inbox for guest communication.
- Operators focused on growing ancillary revenue through room upgrades, early check-in, late checkout and in-house or local services.
Ideal size: 5–50 staff per property people · Hospitality operator with an existing PMS, running 1–100+ properties
Not for
- Properties looking for a full property management system — Duve integrates with your PMS rather than replacing it.
- Businesses outside lodging and hospitality; the platform is purpose-built for hotels, vacation rentals and hostels.
- Teams that expect fully self-serve signup and instant activation — Duve is demo-led with assisted onboarding.
- Operators who do not want to connect a payment service provider, which Duve recommends to get full value from upsells.
Value metrics scorecard
Time-to-Value
As little as 10 days, often two onboarding sessions
~10 days to first production value
Total Cost of Ownership
$2,400/yr
Starts at $1,440 · Modular monthly packages per property: Basic $120, Pro $150, Premium $200 minimum package per month; Enterprise quoted with a dedicated account manager.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Unlimited users on every plan; price scales with property count and package level.
Add-on costs
- SMS and WhatsApp messages billed as additional charges
- Mobile key connection billed as additional charges
- Contactless check-in automation billed as additional charges
- Staff-assisted check-in billed as additional charges
- Tailored onboarding billed as additional charges
- Security deposit collection billed as additional charges
- Unique phone number and inbound messaging billed as additional charges
Company & support
Who is behind Duve, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Duve users reach support via [email protected] or the live chat inside the Duve account; stated Active Support Hours are 24 hours a day, Sunday to Friday. The pricing page lists a Knowledge Base support centre and email/chat support as included on every plan.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Duve sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Duve
- eviivo
- AXUS Travel App
- innRoad
- Chekin
- TravelJoy
Add or change companies
Up to 10 companies including Duve. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Duve ships in AI, and what it asks of your ecosystem.
AI features shipped
Duve markets DuveAI and AI Agents that centralise guest communication across WhatsApp, email, SMS, Airbnb and OTAs, answer guest messages in the guest's language, and automate personalized messaging, with live translations in up to 20 languages and SmartPriority inbox triage. The core product is a guest experience platform, not an AI-first system.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Duve is a hospitality guest experience platform used by 3,450+ properties in 96 countries. It unifies online check-in, a white-label guest app, omnichannel guest messaging (WhatsApp, SMS, email, Airbnb and OTAs), DuveAI automated replies and smart upsells, connecting to 150+ PMS, payment, mobile-key, POS and task-management systems. Modular plans start at $120 per property per month, go live in as little as 10 days, and are sold demo-led. The company holds ISO 27001, ISO 27701 and SOC 2 Type II certifications.
Frequently asked questions
How long does it take to go live with Duve?
Duve states that, depending on property size and starting plan, customers can go live in as little as 10 days, often in just two onboarding sessions. The plans are built to stack — Pro adds the communication hub on top of Basic, Premium adds upsells — so capabilities such as messaging or upsells can be switched on later without a new implementation project. Tailored onboarding is available as a paid additional charge.
What does Duve cost?
Duve publishes minimum package pricing per month: Basic (online check-in and guest app) from $120, Pro (adds the communication hub) from $150, and Premium (adds upsells and eCommerce) from $200. Enterprise is quoted and includes advanced customisations, expert services and a dedicated account manager. Several items — SMS and WhatsApp messaging, mobile key connection, security deposit collection, unique phone numbers, tailored onboarding — are billed as additional charges on top of the package.
Does Duve replace our PMS?
No. Duve is a guest experience layer that connects to your existing PMS and channel manager rather than replacing them. Its integrations page lists 150+ connections across PMS and channel managers (for example Mews, Opera, Oracle, Cloudbeds, Guesty, Hostaway), payment providers, communications channels, mobile-key vendors, POS and task-management tools. If your PMS is not listed, Duve says it will assess whether a new integration can be built.
Is Duve compliant for handling guest data?
Duve's security centre states that it holds ISO/IEC 27001 (information security management), ISO/IEC 27701 (privacy information management) and SOC 2 Type II, and describes itself as the first SaaS company in hospitality to achieve both ISO 27001 and ISO 27701. Duve also publishes a privacy policy describing the guest information it processes on behalf of customers and the purposes of that processing. Verify current scope and reports directly with Duve during procurement.
Can we manage multiple properties and unlimited users in one account?
Yes. Duve supports managing multiple hotels under a single account with branch-level and group-level views and permissions set per property, so the platform scales with a portfolio without a new setup each time. The number of users is unlimited, with different permissions configurable per user. Guest-facing content, branding, fonts, colours and tone can be customised per property while keeping a consistent brand experience.
What AI features does Duve include, and how are they priced?
Duve describes DuveAI and AI Agents that centralise guest communication across WhatsApp, email, SMS, Airbnb and OTAs, answer guest messages in the guest's language, and automate personalised messaging, plus live translations in up to 20 languages and SmartPriority inbox triage. Published package pages do not break out a separate AI line item or usage price, and Duve does not state which model providers or customer-data training practices apply, so confirm AI pricing, data handling and any logging with Duve directly.