Field Nation
The #1 labor marketplace for on-site IT field service, connecting companies with vetted technicians they can dispatch in minutes.
By Field Nation, LLC · HQ Minneapolis, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Service companies and IT providers that need on-demand field technicians across the US and Canada
- Multi-site rollouts (POS, networking, cabling, security, AV) needing fast local dispatch
- Break/fix and refresh programs where travel costs and third-party margin stack hurt margins
- Field service orgs already running Salesforce, ConnectWise, Autotask or ServiceNow that want embedded dispatch
Ideal size: 20–500 field service staff people · Scale-up or enterprise field service organization with recurring multi-site work
Not for
- Companies that want to hire, train and manage their own full-time technician bench
- Work that legally requires union, W-2 or customer-badged labor on site
- Buyers operating outside the US and Canada, where marketplace coverage stops
- Teams that need a fixed, published per-project price before committing
Value metrics scorecard
Time-to-Value
Same-day dispatch; 1–2 weeks to onboard
~14 days to first production value
Total Cost of Ownership
On request
Subscription packages (Plus, Premier, Enterprise) plus per-work-order transaction fees; volume discounts at incremental spend milestones; no public list price.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Unlimited users per account; roles are Admin, Manager and Dispatcher.
Add-on costs
- Field Service Connectors (Salesforce, ConnectWise, Autotask, NetSuite, ServiceNow) — included or add-on depending on volume
- Client API sandbox plus REST APIs/webhooks — add-on on Plus, included in Premier
- Additional insurance options, controls, screenings and compliance reporting (Enterprise)
- Platform Management Partners for overflow scoping, vetting and deliverable review
Company & support
Who is behind Field Nation, and how your team gets help once it is live.
Company
- Founded
- 2008 · 18 yrs in business
- Headquarters
- Minneapolis, US
How you get support
- PhonePaid plans
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPaid plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerPaid plans
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Platform support is 24/7/365 on the Plus and Premier packages, reachable by phone (877-573-4353 ext. 1) or a web case, with a self-serve Help Center. Buyers also get Customer Success Advisors, Account Managers, Talent Advisors and Liability Liaisons.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Field Nation sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Field Nation
- Facilio
- Happeo
- Payoneer
- Lucid
- Skedulo
Add or change companies
Up to 10 companies including Field Nation. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Field Nation ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Field Nation is a North American labor marketplace for on-site IT field service. Service companies, MSPs and technology providers use it to find, dispatch and pay vetted independent technicians for POS, networking, cabling, security, AV and break/fix work. Founded in 2008, it cites 7,000+ buyer organizations, 1M+ work orders a year, 600K+ sites and a 98% success rate. Pricing is subscription-led with volume-based discounts; pre-built connectors cover Salesforce, ConnectWise, ServiceNow and Autotask.
Frequently asked questions
How does Field Nation's pricing work?
Field Nation began with transactional-only pricing and now leads with subscription packages — Plus, Premier and Enterprise — that unlock more features and processing-fee savings at incremental spend milestones. Most clients run on a subscription model for volume-based discounts. There is no public list price, so buyers must contact the sales team for a quote. Work orders are unlimited on most packages, and some items such as Field Service Connectors and the Client API are included or sold as add-ons depending on anticipated volume.
How fast can I get a technician on site?
Field Nation says a qualified security/field technician is within roughly 18 minutes of most job sites, including remote locations, and publishes a 12-minute average response time for providers requesting published work. Buyers can post work and review qualified providers the same day, but full onboarding, training and connector setup typically take one to two weeks.
Which systems does Field Nation integrate with?
Pre-built Field Service Connectors cover Salesforce, ConnectWise, Datto/Autotask, ServiceNow, NetSuite, Zendesk, Freshdesk, Quickbase, IFS, Zuper and FSM Global, plus cloud document storage such as Dropbox. A sandbox plus REST APIs and webhooks are available through the Client API, which is an add-on on Plus and included in Premier.
What support is included?
Platform support runs 24/7/365 on the Plus and Premier packages, reachable by phone at 877-573-4353 ext. 1 or through a web case form, with a self-serve Help Center of articles and videos. Buyers also get Customer Success Advisors, Account Managers, Talent Advisors, Liability Liaisons and Mediation Assistance Managers, plus onboarding with Implementation Specialists.
Where does Field Nation operate and how large is its technician network?
Coverage is the United States and Canada. The vendor reports 425K+ to 600K+ sites serviced, 20+ service categories and more than 1 million work orders a year at a 98% success rate, serving 7,000+ field service companies.
Does Field Nation handle payments, taxes and insurance for technicians?
Yes. Field Nation processes technician payments itself, using prefunding or a funding account with a selected payment cycle, and handles year-end tax paperwork including W-9 and W-8BEN collection plus marketplace-facilitator sales tax. Risk management includes a General Liability Liaison for claims and Occupational Accident Insurance, with additional insurance options on higher tiers.