Facilio
AI-powered CMMS and connected operations platform for facility management, buildings and refrigeration
By Facilio · HQ New York, US · 4.2/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Multi-site commercial real estate and corporate facility teams consolidating CMMS, energy and compliance on one platform
- FM service providers running service requests, vendor management and SLA reporting across client portfolios
- Retail, healthcare and education operators with distributed sites and compliance rounds
- Teams that want AI agents for intake, dispatch and invoice verification layered onto existing FM workflows
Ideal size: 10+ sites, 50–500+ FM staff people · Scale-up or enterprise with a dedicated facilities or property operations function
Not for
- Single-site teams looking for a cheap, self-serve CMMS with published list pricing
- Buyers who need transparent upfront pricing without a sales process
- Manufacturing plants needing deep MES or SCADA production integration
- Organisations with no dedicated facilities or maintenance function
Value metrics scorecard
Time-to-Value
~3 weeks (average go-live)
~21 days to first production value
Total Cost of Ownership
On request
Tiered plans (Standard, Essential, Enterprise) quoted per portfolio size, user count and deployment scope; no public list price
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No published seat tiers; plans tiered by portfolio size, users and deployment scope
Add-on costs
- None
Company & support
Who is behind Facilio, and how your team gets help once it is live.
Company
- Founded
- 2017 · 9 yrs in business
- Headquarters
- New York, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Enterprise plan lists a Dedicated Customer Success Owner; the public Knowledge Hub and Help Docs are self-serve. Other support channels and hours are not detailed on the public pages.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Facilio sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Facilio
- Lucid
- Kadence
- Y Soft
- Spellbook
- Asset Panda
Add or change companies
Up to 10 companies including Facilio. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Facilio ships in AI, and what it asks of your ecosystem.
AI features shipped
Atom is an agentic AI suite that automates service requests, reporting, invoice verification and asset lifecycle tasks; Mira automates request intake, routing, dispatch coordination and emergency escalation across calls, chat, WhatsApp and email. Vendor pages do not describe model hosting, BYOK options or AI-specific audit logging.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Facilio is an AI-powered connected operations platform for facility management: CMMS, connected buildings and refrigeration in one system, now with the Atom agentic AI suite and Mira helpdesk AI. It targets multi-site commercial real estate, FM service providers, retail, healthcare and education, bundling work orders, preventive maintenance, vendor management, energy and compliance. Pricing is quote-based across Standard, Essential and Enterprise tiers, with roughly three weeks average go-live and 150+ enterprise clients.
Frequently asked questions
How is Facilio priced?
Facilio does not publish list prices. Plans are tiered (Standard, Essential, Enterprise) and quoted on portfolio size, user count and deployment scope, with a custom quote requested through sales.
How long does implementation take?
Facilio states an average of about three weeks to go live. The Enterprise plan adds a sandbox and advanced configuration, so complex multi-site rollouts should be scoped with the implementation team.
Do we have to replace our existing CMMS to use Facilio AI?
No. Facilio sells a full connected CMMS, but also positions its AI agents as addable on top of an existing CAFM/CMMS with no migration and no rip-and-replace.
What AI does Facilio include?
Atom, an agentic AI suite, automates service requests, reporting, invoice verification and asset lifecycle tasks. Mira automates request intake, routing and dispatch across calls, chat, WhatsApp and email.
What integrations does Facilio support?
Building automation vendors such as Honeywell, Siemens, Schneider Electric, Tridium and JCI, plus business apps including Salesforce, ServiceNow, Microsoft Teams, Slack, Google Apps, Yardi, IBM Maximo, Oracle ERP and Power BI.
Is Facilio certified for security compliance?
The security page says Facilio is working towards SOC 2 compliant standards and describes AWS hosting, encryption, VAPT testing and 24-hour backups. No completed certification is claimed on the public pages.