Flipdish
All-in-one AI platform for restaurants: POS, branded online ordering, kiosks, delivery and AI marketing agents
By Flipdish · HQ Dublin, Ireland · 4.3/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Independent takeaways and QSR operators that want their own branded website and app instead of paying marketplace commissions
- Multi-site chains and franchise groups needing centralised menus, pricing and order management across locations
- Restaurants with heavy phone order volumes that can use the AI Phone Agent to answer and take orders
- Operators wanting POS, kiosks, kitchen display and marketing in one system rather than several vendors
Ideal size: 5–250 staff people · Independent takeaway or multi-site QSR chain moving order volume off third-party marketplaces
Not for
- Full-service fine-dining venues whose service model is not built around takeaway, delivery or kiosk ordering
- Operators unwilling to commit to annual per-site contracts or pay separately quoted add-ons
- Businesses with complex international tax, ERP or bespoke procurement requirements
- Restaurants that only want a cheap standalone online-ordering widget
Value metrics scorecard
Time-to-Value
2–4 weeks
~30 days to first production value
Total Cost of Ownership
$2,580/yr
Starts at $1,290 · Per-site subscription billed annually; POS plus branded website bundle from €99/month when billed annually (€129 if billed monthly)
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Priced per site rather than per seat; multi-site and franchise bundles are quoted by sales
Add-on costs
- Self-service kiosks
- Kitchen Display System
- Flipdish Managed Marketing (Google Ads and SMS campaigns)
- Restaurant marketing services
- Uber Direct pay-per-delivery last-mile delivery
- Customer Feedback App
- Flipdish Phone Marketing
Company & support
Who is behind Flipdish, and how your team gets help once it is live.
Company
- Founded
- 2015 · 11 yrs in business
- Headquarters
- Dublin, Ireland
How you get support
- PhonePaid plans
- EmailPaid plans
- Live chatPaid plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerPlan not stated
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Support reachable by phone, email and in-app/portal chat, backed by a Help Centre and Flipdish Academy how-to videos and a dedicated account manager. Vendor states its team is available 7 days a week; no 24/7 claim or published SLA.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Flipdish sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Flipdish
- Planning Pod
- Marqii
- ResDiary
- Event Temple
- GloriaFood
Add or change companies
Up to 10 companies including Flipdish. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Flipdish ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor describes four live AI agents: AI Phone Agent (answers calls, takes orders, upsells, processes payment and pushes to POS), AI Menu Agent, AI Marketing and Flippy AI, a natural-language assistant spanning business data, plus ML-driven menu optimisation and predictive sales/demand forecasting. No model provider, key model or AI-specific pricing is named.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Flipdish is an all-in-one restaurant commerce platform: POS, self-service kiosks, a branded online ordering website and app, kitchen display, delivery dispatch and AI-powered marketing, aimed at independent takeaways and multi-site QSR chains. Founded in 2015 in Dublin, it serves 5,000+ brands and layers AI agents — phone ordering, menu optimisation, marketing and the Flippy assistant — on the same order and customer data. Bundled POS plus branded website starts near €99 per site per month, billed annually.
Frequently asked questions
What does Flipdish cost and how is it billed?
Flipdish bundles its POS and branded online ordering from €99 per month per site when billed annually (€129 if billed monthly). Add-ons such as kiosks, kitchen display systems, managed marketing, phone marketing, the customer feedback app and Uber Direct delivery are quoted separately. Because pricing is per site, total cost scales with the number of locations, so multi-site groups should request a bundle quote.
How long does it take to go live?
Flipdish provides a dedicated onboarding and change-management team that configures features, integrates with existing processes and trains staff. Customers describe straightforward, fast implementations, and short go-live timelines are common. As a planning assumption, budget two to four weeks from kickoff to first production orders, depending on menu complexity, integrations and site count.
Can Flipdish integrate with our existing POS and delivery partners?
Yes. Flipdish publishes out-of-the-box integrations with POS providers including Toast, Square, Clover, Lightspeed, Epos Now, Oracle Micros, Revel, TouchBistro, Squirrel and Pixel Point, plus delivery and driver-management partners such as Uber Direct, Stuart, VROMO, Nash and Ondway, and other tools including Deliverect, UrbanPiper, ItsaCheckmate and Zapier. A documented open API supports building custom integrations, and sales can confirm coverage for unlisted systems.
What AI capabilities are included?
Flipdish markets four live agents: an AI Phone Agent that answers calls, takes orders in multiple languages, upsells and sends orders to the POS; an AI Menu Agent that recommends menu and pricing changes; AI Marketing that runs campaigns; and Flippy AI, a natural-language assistant answering questions about the business. It also advertises predictive sales and demand forecasting, AI-driven menu optimisation and AI-powered analytics. Flipdish does not publish which AI model providers it uses or separate AI pricing.
What support is included after launch?
Support is available by phone, email and in-app or portal chat, alongside a Help Centre with articles and Flipdish Academy how-to videos, plus a dedicated account manager. Flipdish states its team is available seven days a week but does not publish 24/7 coverage or a formal response-time SLA, so enterprise buyers should negotiate response commitments in the contract.
Is Flipdish suitable for a single restaurant or only large chains?
Flipdish states it works for all sizes, from single sites to growing chains and franchise groups, and its platform scales with site count and operational complexity. Smaller operators should weigh the annual per-site commitment and quoted add-ons against the savings from moving orders off commission-based marketplaces, since ROI depends on existing order volume.