ResDiary
Commission-free restaurant booking and table management, now with ResDiary Evo AI for hospitality operators.
By ResDiary · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Restaurants, bars, cafés and hotels that want commission-free direct bookings
- Single venues and multi-site groups running one table-management diary
- Operators wanting AI help with no-show risk, VIP recognition and review replies
- Hospitality groups needing EPOS, PMS and CRM integrations (70+ partners)
Ideal size: 1–500 staff, single venue to multi-site groups people · Independent venues through to enterprise hospitality groups
Not for
- Businesses outside hospitality or venue-based reservations
- Teams expecting a free tier — ResDiary is a paid monthly or annual subscription
- Operators wanting zero-touch self-service setup (demos and training are standard)
- Companies seeking a full ERP, finance or inventory suite
Value metrics scorecard
Time-to-Value
1–2 weeks
~14 days to first production value
Total Cost of Ownership
On request
Flat monthly or annual subscription by plan tier (Express, Pro, Connect, Ultimate) with zero booking commission; add-ons billed monthly; prices subject to 20% VAT.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Unlimited users included on all plans
Add-on costs
- Order & Pay: £35 per month (1% surcharge on deposits and payments)
- Gift Vouchers: £35 per month (3% surcharge)
- ResPhone automated telephone bookings: £35 per month
- Event Manager: £35 per month
- SMS: £10 per month (Silverstreet fees apply)
- Group Bookings / Group Central View: £10 per month
- POS integration: £10 per month
- PMS integration: £10 per month
- CRM/Marketing integration: £10 per month
- Order & Pay + Events Manager bundle: £50 per month
Company & support
Who is behind ResDiary, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Pricing lists 24/7 support as an included feature; the Customer Hub offers a digital assistant, a support contact route and article/video guides, plus refresher training. Local support teams sit in the UK, Australia, New Zealand, Singapore, Indonesia and North America.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where ResDiary sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- ResDiary
- BlueCart
- SevenRooms
- Flipdish
- Planning Pod
- Zenchef
Add or change companies
Up to 10 companies including ResDiary. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What ResDiary ships in AI, and what it asks of your ecosystem.
AI features shipped
ResDiary Evo is marketed as an AI booking system for hospitality: instant answers to questions such as 'What's my busiest service tomorrow?', AI-driven no-show risk insight, VIP/regular guest recognition, and auto-generated review responses with sentiment summaries. The site claims role-based access and no external AI data sharing. No model provider, key model or AI billing detail is stated.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
ResDiary is a commission-free restaurant booking and table management platform used by 10,000+ hospitality venues worldwide. It combines booking widgets, table and yield management, deposits, vouchers, events and CRM in one diary, with 70+ EPOS, PMS and marketing integrations. ResDiary Evo adds hospitality AI: guest recognition, no-show risk insight, auto review replies and a natural-language assistant. Pricing is a flat monthly or annual fee with unlimited users and no per-booking commission.
Frequently asked questions
Does ResDiary charge commission on bookings?
No. ResDiary states it charges zero commission on bookings regardless of where the reservation is made — your own website, social media, Reserve with Google or the Dish Cult listing. Venues pay a straightforward monthly or annual subscription instead.
How much does ResDiary cost?
ResDiary does not publish a headline plan price on its pricing page; plans are tiered (Express, Pro, Connect, Ultimate) by number of bookings, and add-ons are priced monthly at roughly £10–£35 (for example Order & Pay £35, Event Manager £35, POS or PMS integration £10). All prices are subject to 20% VAT, and you need a quote or demo to get your specific plan cost.
What AI features does ResDiary Evo include?
The vendor describes hospitality-trained AI: instant answers to operational questions such as 'What's my busiest service tomorrow?', AI-driven insight into no-show risk, recognition of VIP and repeat guests, and auto-generated review responses with sentiment summaries. ResDiary also states role-based access and no external AI data sharing, though it does not name the underlying model provider or describe AI usage logging.
What systems does ResDiary integrate with?
ResDiary advertises 70+ certified integrations covering EPOS, PMS, marketing/CRM, guest WiFi and staff management, plus diner-facing channels such as Reserve with Google, DesignMyNight and its own Dish Cult discovery platform. Some integrations (POS, PMS, CRM/marketing) are monthly add-ons rather than included by default.
Who owns the customer's booking data, and what support is included?
The venue is the data controller and ResDiary acts as processor under the venue's instructions, with anonymised data sometimes used to analyse booking trends for product improvements. Support is listed as 24/7, backed by a customer hub with training, a digital assistant and article/video guides, plus local teams in the UK, Australia, New Zealand, Singapore, Indonesia and North America.