Imprivata
Passwordless, zero trust access management for mission- and life-critical industries
By Imprivata · HQ Waltham, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Healthcare organizations securing shared clinical workstations with fast, passwordless SSO and MFA
- IT teams giving frontline workers quick access to clinical and enterprise apps on shared devices
- Organizations managing fleets of shared iOS and Android mobile devices
- Security teams that must control and monitor how vendors connect to critical systems and data
- Buyers who want reporting on application usage and time savings from access management
Ideal size: 200+ people · Mid-size to large regulated enterprise with dedicated IT/security staff
Not for
- Small businesses looking for a low-cost, self-serve cloud SSO tool
- Companies that only need basic single sign-on across a handful of SaaS apps
- Teams with no shared-device, clinical or third-party access requirements
- Organizations that require published, transparent list pricing before evaluation
Value metrics scorecard
Time-to-Value
6-8 weeks
~45 days to first production value
Total Cost of Ownership
On request
Quote-based enterprise licensing; pricing and packaging are not published on the vendor site, so buyers request a demo or contact sales.
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published; sold under enterprise agreements
Add-on costs
- None
Company & support
Who is behind Imprivata, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Waltham, US
How you get support
- PhonePlan not stated
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Contact page lists a support phone line (800 935 5958) and case/ticket submission for product support; no plan tiers, support hours or SLA are published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Imprivata sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Imprivata
- Qualio
- Greenlight Guru
- Thoropass
- Arena PLM
- Checkmarx
Add or change companies
Up to 10 companies including Imprivata. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Imprivata ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Imprivata is a digital identity security vendor based in Waltham, Massachusetts, selling passwordless, zero trust access for mission- and life-critical industries. Its portfolio spans passwordless access, mobile access, third-party access control and access analytics, backed by a wide ecosystem of healthcare, device and identity integrations in the Imprivata Access Management Alliance. The buyer score reflects strong enterprise adoption (over 3,000 organizations) because third-party review averages were not available in the sources.
Frequently asked questions
What does Imprivata actually do?
Imprivata sells access and identity management for what it calls mission- and life-critical industries. The four named products are Passwordless Access (SSO and MFA on shared devices), Mobile Access (management of shared iOS and Android devices), Third-Party Access Control (vendor and remote access oversight) and Access Analytics (reporting on application usage and time savings).
How is Imprivata priced?
No pricing is published on the vendor site from the pages available. Buyers are directed to request a demo or contact sales, and the vendor offers a free initial conversation with an Access Management Specialist to discuss requirements before a quote is issued.
Does Imprivata integrate with our existing systems?
Yes. Imprivata runs an Access Management Alliance covering enterprise applications, endpoint computing and medical devices. Featured integrations include Epic, Oracle Health, Microsoft, Baxter, Zebra, Zscaler, SailPoint and Omnissa, and the vendor states there are 140+ Imprivata Ready integrations under its Access Management Partner program.
How does Imprivata handle security and compliance?
Imprivata states on its site that it regularly performs audits and maintains HIPAA, NIST and SOC compliance, uses an Information Security Committee to evaluate risk and drive policy, and employs product-level security architects responsible for ongoing product security practices.
What support is available and does it cost extra?
The contact page points customers to a support phone line (800 935 5958) or to open a case, and end users are directed to follow their own organization's technology support process first. Support tiers, hours and response-time commitments are not published on the available pages, so SLAs should be confirmed during contracting.