Joblogic
UK-built field service management software for service contractors: more jobs, less admin, higher margins.
By Joblogic · HQ Birmingham, UK · 4.4/5 Value-Position score (estimate)
Positioning guardrails
Best for
- UK mechanical & electrical, HVAC, fire & security, plumbing and FM contractors running reactive and planned maintenance
- Service contractors with SLA-backed PPM contracts who need contract-native scheduling and compliance evidence
- Multi-site and multi-trade operations wanting one system from helpdesk call to invoiced job
- Teams of roughly 5–500 office, field and management users trying to cut back-office admin
- Finance and commercial leads who need job completion to trigger invoicing automatically
Ideal size: 5–500 users people · Mid-market to enterprise service contractor with recurring contracts and compliance duties
Not for
- Businesses with no field engineers or asset base, such as pure office or advisory work
- Buyers who need published self-serve list pricing in USD for every tier: Premium and Enterprise are quoted on request
- Very small sole traders looking for a free or sub-£20-per-user tool
- Companies needing new-build construction project management, BIM or CDE functionality
- Global enterprises requiring FedRAMP-authorised or US public-sector cloud deployments
Value metrics scorecard
Time-to-Value
2–4 weeks for small teams; longer for multi-site rollout
~30 days to first production value
Total Cost of Ownership
$14,000/yr
Starts at $3,400 · Per user, per month, billed annually. Standard from £45/user/month (5-user team = £225/month). Premium and Enterprise quoted on request.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Linear per-user pricing up to 50 users; above 50 users a custom commercial agreement. Standard includes a free trial.
Add-on costs
- Marketplace apps, modules and integrations (70+, incl. AI Summariser, AI Rephraser, Dynamic Scheduling and industry packs) can be added to any plan; pricing is not published.
Company & support
Who is behind Joblogic, and how your team gets help once it is live.
Company
- Founded
- 1998 · 28 yrs in business
- Headquarters
- Birmingham, UK
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumAll plans
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
24/7 365 phone, email and chat support on every plan. Standard adds self-serve guides, video tutorials, a knowledge base and a community forum; Premium adds a dedicated onboarding consultant and priority response times; Enterprise adds a named implementation lead and account team.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Joblogic sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Joblogic
- Fergus
- Wagepoint
- Kreo
- Birdview PSA
- Fieldwire
Add or change companies
Up to 10 companies including Joblogic. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Joblogic ships in AI, and what it asks of your ecosystem.
AI features shipped
The vendor describes AI Summariser (engineer notes turned into customer- and contract-manager-ready versions), AI Rephraser, Dynamic Scheduler and an 'agentic operating system' that automates admin between jobs while people keep the decisions. No model provider, key-model policy, AI audit/export detail or AI-specific pricing is published.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Joblogic is a UK field service management platform for service contractors, commercialised in 1998 and now marketed as an agentic operating system for contract-led service delivery. It covers job management, scheduling, a mobile engineer app, assets and compliance, quoting, invoicing, reporting and a customer portal in one system. Pricing is per user, per month, billed annually, from £45 for Standard; Premium and Enterprise are quoted on request. It best fits M&E, HVAC, fire & security, plumbing and FM contractors with recurring service contracts.
Frequently asked questions
What does Joblogic cost?
Standard starts at £45 per user per month billed annually; the vendor's own example puts a 5-user team at £225 per month. Premium is priced on request, tailored to team size and modules, and Enterprise is scoped to your operation. A user is anyone who logs in, including office staff, engineers and managers; customers, subcontractors and suppliers using the portal are not charged.
Is there an implementation or onboarding fee?
Sometimes. Joblogic says onboarding is tailored to the project: larger projects with many integrations carry a fee, while smaller customers can self-serve with guides and be operational quickly at no extra cost. Premium includes a dedicated onboarding consultant, workflow configuration, data migration and train-the-trainer sessions; Enterprise adds a named implementation lead and a solutions architect.
How long is the contract?
Most customers commit to 24 or 36 months because Joblogic says that is where the operational and commercial value compounds most, but the vendor states it will structure a 12-month term if that suits your business. It also says many customers have stayed over a decade.
What AI does Joblogic actually ship?
Joblogic markets itself as an 'agentic operating system' and lists Marketplace AI apps including AI Summariser, which turns engineer notes into customer- and contract-manager-ready versions, plus AI Rephraser and Dynamic Scheduling. The vendor says AI takes on the admin between jobs while people keep the decisions. No model provider, AI billing model or AI audit/export capability is published.
Does Joblogic integrate with our finance and ERP systems?
There is a published API plus a Marketplace with 70+ apps, modules and integrations across 16 categories, including accounting integrations and an SFG20 PPM integration. Enterprise customers commonly need custom integrations such as SAP or Sage Intacct, which Joblogic scopes individually rather than pricing off a list.
What support is included?
Every plan includes 24/7 365 phone, email and chat support plus a full self-serve knowledge base, video tutorials and a community forum. Premium adds a dedicated onboarding consultant, workflow configuration, data migration and priority response times. Enterprise adds a named implementation lead, solutions architect, phased multi-site rollout planning, quarterly reviews and an executive sponsor.