Justt
AI-native, enterprise-grade chargeback management
By Justt · HQ New York, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Enterprise merchants with high chargeback volumes across multiple PSPs and markets
- Payments and fraud teams that want dispute evidence and representment automated end to end
- Merchants exposed to Visa/Mastercard dispute programme thresholds such as ECP, VAMP and SMMP
- Digital goods, subscription, travel, ticketing, gaming and financial-services merchants facing repeat first-party misuse
Ideal size: Enterprise; payments/fraud team of 2–10 people · Enterprise or scale-up merchant with a dedicated payments or fraud-prevention function
Not for
- Small merchants with low dispute volumes that cannot justify a managed service
- Teams that want a self-serve, do-it-yourself chargeback tool with no onboarding
- Businesses unwilling to share transaction and order data with a third-party vendor
- Buyers who need published list pricing before speaking to a vendor
Value metrics scorecard
Time-to-Value
About 4 weeks (pilot onboarding)
~30 days to first production value
Total Cost of Ownership
On request
Success-based fee — vendor states 'You only pay when we win'. No published list price; commercial terms are scoped in a demo and scale with recovered revenue.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No seat tiers published on the vendor site.
Add-on costs
- None
Company & support
Who is behind Justt, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- New York, US
How you get support
We haven’t recorded support channels for Justt yet. Nothing here means unverified — not absent.
Market position
Where Justt sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Justt
- Hightouch
- Bombora
- Manago AI
- Podium
- REVIEWS.io
Add or change companies
Up to 10 companies including Justt. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Justt ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor markets the platform as 'AI-native'. The Dynamic Arguments engine validates and enriches each dispute from 500+ data points, selects the strongest evidence and builds case-specific arguments automatically. The site also states per-customer model isolation and isolated model training.
Your data & models
- Trains on your data
- Trains on your data
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Justt is an AI-native chargeback management platform for enterprise merchants. Its Dynamic Arguments engine validates each dispute against 500+ data points, selects the strongest evidence and builds case-specific representment arguments automatically. The platform unifies disputes across 30+ PSPs, handles pre-chargeback alerts from Ethoca and Verifi, and automates fight-or-accept and refund policies. Pricing is success-based — you only pay when you win — so cost scales with recovered revenue.
Frequently asked questions
How does Justt price its service?
The vendor publishes no list price. Its site states 'You only pay when we win', implying a success-based fee tied to recovered revenue, scoped after a demo. Ask for the fee basis, any minimums, and whether implementation or integration work carries a separate charge, and get the commercial model in writing before committing.
How long does implementation take?
The vendor says it has already built the PSP integrations, so merchants do not maintain them, and disputes are unified into one live dashboard with no manual upload or download. A realistic pilot covers PSP connection, policy configuration and first disputes over a few weeks. Confirm data-sharing scope and timeline during the demo.
Which payment processors and alerts does Justt integrate with?
The integrations page lists 40+ connectors, including Stripe, Adyen, Braintree, PayPal, Worldpay, Klarna, Shopify, Nuvei, Checkout.com, Mollie, Square, Elavon, Amex and Chase. For pre-chargeback handling it connects to Ethoca and Verifi (CDRN, RDR) plus Order Insight and Consumer Clarity so cardholder confusion can be resolved before a dispute is filed.
What certifications and compliance does Justt state?
The vendor's security section states SOC 2 Type II and the ISO 27001 family (27001, 27017, 27018) along with GDPR, CCPA and PCI compliance, continuous control monitoring, third-party penetration testing, SSO/SAML, role-based access and per-customer model isolation. These are vendor claims on the marketing site: verify against current reports and a signed DPA.
Does Justt use our data to train its models?
The vendor states that models improve results on your data and that training is isolated per customer, listing per-customer model isolation and isolated model training as platform features. No opt-out is described on the pages reviewed, so treat this as data used to improve models and confirm retention and training terms in the contract.