Kea
The best voice AI for restaurants: answer every call, take every order
By Kea · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Multi-location pizza, quick-service and takeout brands with heavy phone-order volume
- Restaurants with complex menus, modifiers and frequent 86'd items
- Operators losing orders to missed calls during rush periods
- Brands already running Toast, Square, Clover or Olo
Ideal size: 10–200 staff, 1–50+ locations people · Restaurant operator with a POS in place and high daily call volume
Not for
- Fine-dining concepts that do not take phone orders
- Single-location venues with very low call volume
- Operators looking for an all-in-one restaurant management suite
Value metrics scorecard
Time-to-Value
Same day — activation in about 30 minutes
~1 days to first production value
Total Cost of Ownership
On request
One flat price per location with unlimited calls and no per-order costs; price is quoted on request rather than published
Implementation Friction
1/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No seat tiers; priced per location, supports 50+ locations per brand
Add-on costs
- None
Company & support
Who is behind Kea, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Support docs direct questions to Customer Success at [email protected]; self-serve documentation is published at support.kea.ai. The site markets 'best customer support in the restaurant universe' but states no support hours or response SLA.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Kea sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Kea
- Loman AI
- Ovation
- Hostie
- Zenchef
- Checkmate
Add or change companies
Up to 10 companies including Kea. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Kea ships in AI, and what it asks of your ecosystem.
AI features shipped
Kea's core product is a voice AI phone agent for restaurants: it answers calls, handles natural-language ordering and FAQs, and validates orders against the live menu. The site also describes named AI agents (Judge, Food Critic, Data Guru) and an AI menu analyzer. No model provider, hosting model or AI-specific governance logging is disclosed.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Kea is a voice AI phone agent built specifically for restaurants. It answers unlimited concurrent calls 24/7, takes orders against the live menu, sends tickets straight to the POS and kitchen, and reports missed-order revenue. Vendor-stated setup is about 30 minutes, with direct integrations to Toast, Square, Clover, Olo and 11+ POS systems. Kea also handles payments, delivery, reservations and FAQs. Pricing is a flat fee quoted on request, with no per-order costs. The vendor publishes no third-party ratings or security certifications.
Frequently asked questions
How long does it take to get Kea live?
Kea's site states activation in about 30 minutes or less, with POS menu connection in under 15 minutes, and says setup takes a day rather than the 8–12 weeks typical of other rollouts. Onboarding is self-serve: create an account, add location details, connect the POS menu, then forward calls to the dedicated Kea AI phone number.
How is Kea priced?
Kea advertises one flat price with unlimited calls, no per-order costs and no hidden fees, covering features such as direct POS integration, call reporting, payments and delivery. The actual price is not published; the site asks prospects to submit information to get a quote based on phone volume.
Which POS systems does Kea integrate with?
Kea lists 11+ direct POS integrations including Toast, Square, Clover and Olo. The Toast connection guide documents a 5–10 minute setup, automatic menu sync, and location mapping so each POS location can be bound to a Kea location for multi-site brands.
How accurate is the voice AI at taking orders?
Kea states 99.3% order accuracy and says an 'AI Judge' checks every order against your menu, down to modifiers and substitutions. An AI menu analyzer follows the live menu, and the platform can throttle orders when kitchen tickets back up. The vendor also publishes cumulative figures such as 846,157 AI phone calls and $2,047,543 in phone order revenue since January 2025.
Does Kea handle payments and delivery?
Yes. The site lists Kea Pay with credit card, Apple Pay and Google Pay, plus pay-on-arrival limits, and supports both self-delivery and third-party delivery flows. PCI-compliant card saving is referenced by a customer testimonial.
What support is included?
Customer success can be reached by email at [email protected], and self-serve documentation lives at support.kea.ai. The vendor markets 'best customer support in the restaurant universe' as part of its flat-price package, but publishes no support hours or response-time SLA.