New Relic
AI-powered full-stack observability for applications, infrastructure, logs, AI agents and digital experience.
By New Relic · HQ San Francisco, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Engineering and SRE teams that want APM, infrastructure, logs, browser, mobile and synthetic monitoring in one correlated data layer.
- Platform teams standardising on OpenTelemetry that need vendor-neutral instrumentation across services.
- Companies running LLM applications and AI agents that must watch model accuracy, latency and token cost.
- Organisations consolidating several monitoring tools to cut spend and reduce tool sprawl.
- Growth-stage teams that want to start on a perpetual free tier and scale into pay-as-you-go usage pricing.
Ideal size: 10–1,000+ engineers people · Scale-up or enterprise with a dedicated SRE or platform team
Not for
- Buyers who need a fixed, fully predictable annual bill rather than usage-based data-ingest pricing.
- Non-technical teams with no engineers to install agents, build dashboards and write NRQL queries.
- Very small businesses that only need simple uptime alerts and will never use the 50+ platform capabilities.
Value metrics scorecard
Time-to-Value
Days on the free tier; weeks for full roll-out
~7 days to first production value
Total Cost of Ownership
$45,000/yr
Starts at $120 · Usage-based: per-user licences plus data ingest at $0.40/GB (or $0.60/GB with Data Plus); optional paid Advanced Compute.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Free: 1 full platform user. Standard: max 5 full platform users. Pro and Enterprise: unlimited users; Pro full platform $349/user/month on annual commitment.
Add-on costs
- Advanced Compute (Compute Capacity Units, pay per use; includes New Relic AI, Transaction 360 and Security RX)
- Extra synthetic monitor checks at $0.005 per check
- Extended data retention beyond the default period
- EU data centre storage at an extra $0.05/GB per month
- Data Plus bundle at $0.60/GB, which adds FedRAMP Moderate and HIPAA eligibility
Company & support
Who is behind New Relic, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- San Francisco, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPaid plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Standard 2 business days; Pro 2-hour critical; Enterprise 1-hour critical initial response
Free tier is self-serve with documentation; ticketed support and published SLAs start with paid Standard.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where New Relic sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- New Relic
- Retool
- UpKeep
- Trovata
- Mendix
- Slack
Add or change companies
Up to 10 companies including New Relic. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What New Relic ships in AI, and what it asks of your ecosystem.
AI features shipped
Home page markets an SRE Agent for automated remediation, session replay where AI surfaces friction points, and AI/agentic monitoring of model and agent behaviour and token cost. New Relic AI is sold through paid Advanced Compute.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Billed by usage or credits
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
New Relic is a full-stack observability platform covering APM, infrastructure, logs, browser, mobile, synthetics, security and AI/agent monitoring in one correlated data layer. It sells usage-based pricing: a perpetual free tier of 100 GB monthly ingest, then Standard, Pro and Enterprise editions priced per user type plus data ingest, with optional Advanced Compute for AI capabilities. Buyers pick it to consolidate monitoring tools and cut MTTR, but should budget for metered data costs and NRQL query work.
Frequently asked questions
What does New Relic cost for a mid-sized engineering team?
New Relic uses usage-based pricing. The free tier includes 100 GB of monthly data ingest, unlimited basic users and one full platform user. Standard is limited to five full platform users ($10 for the first, $99 for each additional) with core users at $49/user. Pro charges $349 per full platform user per month on annual commitments, or $418.80 on monthly pay-as-you-go, with unlimited users. Data ingest is $0.40/GB beyond the free 100 GB, or $0.60/GB on Data Plus. A ten-engineer Pro team therefore typically lands in the tens of thousands of dollars a year once data and any Advanced Compute are added.
Is there a free tier, and how fast can we get value?
Yes. The free tier is perpetual, needs no credit card, and includes 100 GB/month of ingest, one full platform user, unlimited basic users, access to 50+ capabilities and at least eight days of default retention. Teams can instrument an application within days using OpenTelemetry or the vendor agents, so first production value is typically under two weeks; a full multi-team rollout with dashboards, alerts and NRQL takes longer.
Can New Relic monitor our LLM and AI agent workloads?
Yes. The home page markets AI and agentic monitoring that controls behaviour and token usage across an AI stack, an SRE Agent for automated remediation, and session replay where AI identifies friction points. New Relic AI, Transaction 360 and Security RX sit in Advanced Compute, which is billed by consumption and can be toggled on or off through Feature Control Manager. The pages reviewed do not state which model vendors power these features.
What compliance certifications does New Relic have?
The pricing page states that the Data Plus option gives Enterprise edition customers FedRAMP Moderate and HIPAA eligibility on request, and the FAQ covers GDPR and CCPA data-subject requests. The vendor's trust-centre page did not render content at review time, so SOC 2, ISO 27001 and ISO 42001 status could not be verified from the available sources. Ask the vendor for current attestations and audit reports.
What support is included?
Support is ticketed. Paid Standard includes ticketed support with a two business-day response SLA; Pro includes a two-hour critical initial response SLA; Enterprise adds priority ticket routing and a one-hour critical initial response SLA. The free tier is self-serve, backed by the New Relic documentation site. No 24/7 coverage is stated on the pages reviewed.
Does New Relic work with OpenTelemetry and our existing stack?
Yes. The home page and docs both highlight OpenTelemetry as the vendor-neutral instrumentation standard. New Relic advertises 780+ integrations and agents for Go, Java, .NET, Node.js, PHP, Python and Ruby, plus Kubernetes, serverless (AWS Lambda), network and dedicated SAP monitoring via ABAP and Cloud Connectors. A New Relic MCP server is referenced in customer stories alongside AWS DevOps Agent.