UpKeep
AI-native CMMS and asset operations platform for maintenance, safety, reliability and fleet teams
By UpKeep Technologies, Inc. · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Multi-site maintenance and facilities teams replacing paper work orders and spreadsheets with a mobile-first CMMS
- Manufacturers, food and beverage plants and fleets that need preventive maintenance plus audit-ready safety records
- Operations leaders who want CMMS, EHS, IoT condition monitoring and frontline training on one shared asset record
- Organizations managing thousands of assets that need work orders, parts, purchase orders and ERP sync in one system
Ideal size: 5–500 paid users across one or many sites people · Single-site or multi-site operation moving from reactive repairs to planned maintenance
Not for
- Companies that need full enterprise asset management, including capital planning, procurement and depreciation
- Teams outside the United States with strict data-residency requirements; customer data is stored and processed in the US
- Buyers who want transparent list pricing at every tier; Professional and Enterprise plans are quote-only
- Single-technician shops looking for a completely free tool; paid licenses start at $24 per user per month
Value metrics scorecard
Time-to-Value
2–6 weeks
~30 days to first production value
Total Cost of Ownership
$33,000/yr
Starts at $288 · Per user, billed annually; Essential $24/user/month, Premium $55/user/month; Professional and Enterprise quoted. Free trial, no credit card.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No published seat minimum; view-only, requester and third-party users are free
Add-on costs
- Implementation and training packages: Training Only $500, Quickstart $1,500, Advanced Expanded Training $5,000, custom enterprise quoted
- Dedicated Customer Success Manager add-on
- Nova AI credits bundled per plan (250 to 1,000 credits/month)
Company & support
Who is behind UpKeep, and how your team gets help once it is live.
Company
- Founded
- 2015 · 11 yrs in business
- Headquarters
- Not recorded
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerPlan not stated
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Standard support includes 24/7 live chat, phone 8am–5pm PST M–F, a general support queue and help-centre/webinar resources. Premium Support adds a priority queue, dedicated success manager and 24/7 chat, text, email and phone.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where UpKeep sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- UpKeep
- Mendix
- Fiix
- UiPath
- Asset Infinity
- Deputy
Add or change companies
Up to 10 companies including UpKeep. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What UpKeep ships in AI, and what it asks of your ecosystem.
AI features shipped
Nova is UpKeep's AI layer: it answers field questions by voice, turns voice notes and photos into work orders and parts, builds custom no-code apps, catches bad data, and flags asset issues before they escalate. Edge sensors open work orders automatically when readings drift. Nova credits are bundled per plan.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
UpKeep is an AI-native CMMS and asset operations platform used by 4,000+ companies. It covers work orders, preventive maintenance, assets, parts inventory, safety (EHS), fleet, IoT sensors and frontline training on one shared record set, with a mobile-first app that works offline for field technicians. Paid licenses start at $24/user/month (Essential) and $55 (Premium); Professional and Enterprise are quote-only, and implementation packages range from $500 to $5,000+. Nova AI is bundled as monthly credits.
Frequently asked questions
How long does it take to get UpKeep live?
UpKeep offers a free trial with no credit card, so teams can start creating work orders the same day. For a guided rollout, the Quickstart implementation package includes a dedicated project manager, standard feature setup, data migration and a one-hour team training, targeted for completion within 45 days. Training-only and larger advanced or enterprise implementation packages are also available.
What does UpKeep cost for a mid-market team?
Published pricing is $24 per user per month for Essential and $55 per user per month for Premium, billed annually. Professional and Enterprise tiers are quote-only. View-only users, requesters and third-party vendor users do not need paid licenses, and each plan bundles Nova AI credits (250 to 1,000 per month).
Is the AI included in the plan price?
Nova AI is listed as a feature of the paid plans, with each tier including a monthly Nova credit allowance described as $25 to $100 of value. UpKeep does not publish per-token or per-credit overage pricing, so buyers should confirm how credits are consumed and what happens past the plan allowance during a quote.
How does UpKeep connect to our ERP and other systems?
UpKeep offers first-party ERP connectors for SAP, Oracle, NetSuite and Microsoft Dynamics, no-code automations through Zapier, and a public token-authenticated REST API documented at developers.onupkeep.com. Webhooks push work order, asset and part events so external systems react in real time instead of polling.
What support is included?
Standard support covers 24/7 live chat, phone support 8am to 5pm PST Monday to Friday, a general support queue and self-serve help centre, webinars and video library. Premium Support adds a priority queue, a dedicated success manager, custom training and consulting, and full 24/7 access by chat, text, email and phone.
Where is our data stored and what certifications does UpKeep hold?
UpKeep hosts its applications in AWS in the United States, and customer data is stored and processed in the US exclusively. The vendor trust centre lists SOC 2 Type II, GDPR and CCPA, plus reports such as a pentest report, security whitepaper and AI governance documentation. HIPAA, ISO 27001 and FedRAMP are not listed.