Praxedo
Cloud field service management software for scheduling, dispatch and offline technician workflows
By Praxedo · HQ Paris, France · 4.6/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Service companies running 5 to 500+ technicians that dispatch work from a schedule
- Telecom, energy & utilities, HVAC/refrigeration and plumbing field teams
- Operations that need an offline-capable technician mobile app with digital work orders and photo capture
- Businesses that want ERP/CRM-connected field service (Salesforce, Microsoft Business Central, QuickBooks) rather than a replacement
- Mid-market contractors that value fast deployment and local US/Canada support
Ideal size: 5–500+ technicians people · SMB to enterprise service business with a dispatcher-led back office
Not for
- Field service teams with fewer than 5 users (5-user monthly minimum)
- Companies wanting a fully self-serve product with no vendor-assisted implementation
- Buyers needing published per-feature pricing or a FedRAMP-authorized US public-sector platform
- Teams looking to replace CRM or ERP — Praxedo is designed to sit alongside them
Value metrics scorecard
Time-to-Value
2–4 weeks
~14 days to first production value
Total Cost of Ownership
$17,880/yr
Starts at $468 · Per user, per month, with a 5-user minimum; annual commitment typical. Published rates exclude one-time implementation and setup fees.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Basic $39, Advanced $69, Optimized $99, Automated $149 per user/month; custom plans for large enterprises; minimum 5 users per month
Add-on costs
- Customer portal add-on, priced separately
- Appointment portal add-on with progressive pricing based on number of appointments
- ViiBE video-assistance module, priced by number of experts
- Real-time automated scheduling (Automatic SmartScheduler) listed as an add-on on lower tiers
- AI-verified photo quality control for work orders listed as an add-on on lower tiers
Company & support
Who is behind Praxedo, and how your team gets help once it is live.
Company
- Founded
- 2005 · 21 yrs in business
- Headquarters
- Paris, France
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerPaid plans
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Not stated
Pricing page lists in-house customer support on all plans (Standard on Basic–Optimized, Premium on Automated) and in-house expert support, personalized from Advanced up. Local US/Canada teams cover onboarding, implementation and ongoing technical help; no support phone or email is published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Praxedo sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Praxedo
- Hover
- GoCanvas
- Rhumbix
- Togal.AI
- Housecall Pro
Add or change companies
Up to 10 companies including Praxedo. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Praxedo ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor describes AI-powered schedule optimization (real-time dynamic routing), automated capture of field photos into work order reports with image-quality checks, and AI summarization of video-assistance calls. The pricing page shows real-time AI scheduling and AI-verified photo QC as add-ons on some tiers. No model provider is named.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Praxedo is a cloud field service management platform for service firms running 5 to 500+ technicians. It combines web scheduling, AI-assisted dispatch and route optimization, an offline technician app, work order tracking, a customer portal and connectors to Salesforce, Business Central and QuickBooks. Pricing runs from $39 to $149 per user/month with a 5-user minimum, plus custom enterprise plans; implementation is billed separately. Praxedo is ISO 27001 certified, hosted in Europe and North America, and most customers go live in weeks.
Frequently asked questions
How long does Praxedo take to implement?
Praxedo says most customers go live in weeks, not months, and assigns a local onboarding team that runs structured check-ins during deployment. Reference customer FleetCrew was up and running in about two weeks, and MBLink credits automated dispatch and scheduling with saving at least three hours of administrative time per day. Note that implementation and setup are one-time fees billed on top of subscription rates, so scope and timeline should be agreed up front.
How much does Praxedo cost?
Praxedo quotes per-user, per-month rates: Basic $39, Advanced $69, Optimized $99 and Automated $149, with customized plans for large enterprises and a minimum of five users per month. Published rates exclude one-time implementation and setup fees, and add-ons such as the customer portal, appointment portal and ViiBE video assistance are priced separately, with the appointment and video modules scaling by volume or number of experts.
Does Praxedo integrate with our ERP, CRM and identity systems?
Yes. Praxedo publishes connectors for Salesforce, Microsoft Business Central and QuickBooks, plus API and Web Services resources for custom ERP or CRM integration. SSO is available: public SSO on all plans, and public plus private SSO on the Optimized and Automated tiers.
Where is Praxedo hosted and how secure is it?
Praxedo is ISO 27001 certified, obtaining the certification in May 2024 following an audit by Bureau Veritas. Customer data is hosted in ISO 27001-certified data centres in two regions, Europe and North America, with 99.9% uptime measured over 12 months, 24/7 platform supervision, regular third-party intrusion tests, daily recovery tests and data replicated across three geographically distinct storage instances.
What AI capabilities does Praxedo include?
The vendor describes AI-powered schedule optimization that adapts routing in real time, automated capture of field photos into work order reports with image-quality checks, and AI-driven summarization of video-assistance calls. The pricing page lists real-time automatic scheduling and AI-verified photo quality control as add-ons on some tiers. Praxedo does not name the underlying model providers and publishes no detail on AI logging or model-training use of customer data.
Who is Praxedo best suited for?
Service organisations that dispatch technicians from a schedule — telecom, energy and utilities, HVAC and refrigeration, plumbing and municipal field teams — typically running 5 to 500+ technicians. Small teams see scheduling and dispatch gains within weeks, while larger multi-region operations get more from deeper ERP integration and performance analytics. It is not a CRM or ERP replacement and is not aimed at project-based contracting without repeat service work.