Sully.ai
AI medical employees that answer calls, scribe visits, code encounters and close post-visit loops for health systems.
By Sully.ai · 4.2/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Health systems and multi-specialty groups with roughly 100+ clinicians on a major EHR
- Call-heavy front desks that need AI reception, scheduling, triage and intake
- Clinicians drowning in documentation who want ambient scribing plus coding support
- Revenue-cycle leaders targeting cleaner upstream coding and faster payment
Ideal size: 50–500 clinicians people · Multi-site provider organisation with a modern EHR and a clinical ops or RCM team
Not for
- Solo or very small practices wanting instant self-serve signup and published list pricing
- Buyers who cannot sign a BAA or route PHI through a third-party AI vendor
- Non-healthcare verticals and general back-office automation
- Organisations with no EHR or no structured scheduling and notes workflow
Value metrics scorecard
Time-to-Value
2–4 weeks
~21 days to first production value
Total Cost of Ownership
On request
Custom enterprise pricing, not publicly disclosed; demo-led evaluation. No public plan or per-seat rate is published.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not listed
Add-on costs
- None
Company & support
Who is behind Sully.ai, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Public Help Center covers setup, security, AI roles, customization and integrations. Existing customers are directed to [email protected]. No support hours, response-time commitment or plan-level SLA is published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Sully.ai sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Sully.ai
- NextGen Healthcare
- Aidoc
- testRigor
- Tonkean
- Sisense
Add or change companies
Up to 10 companies including Sully.ai. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Sully.ai ships in AI, and what it asks of your ecosystem.
AI features shipped
Marketed as a clinical co-pilot and a team of AI employees: Receptionist (calls, scheduling, triage, intake), Scribe (ambient notes), Medical Coder (code suggestions with human final review) and Consultant. Trust page documents clinician-in-the-loop review, continuous accuracy monitoring, published AI usage guidance and no PHI in model training.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- OpenAI
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Basic visibility
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Sully.ai sells a team of AI medical employees — Receptionist, Scribe, Medical Coder, Consultant — that plug into major EHRs through one secure integration. Health systems use it to answer and triage patient calls, draft clinical notes, suggest billing codes and close post-visit loops. The vendor reports more than 20,000 clinicians and 1M patients served, with customers citing $650K+ saved on abandoned calls and $2M+ from upstream coding. Deployment is white-glove and launches in weeks; pricing is quote-based.
Frequently asked questions
How long does it take to get Sully into production?
Sully describes a single secure EHR integration followed by white-glove onboarding, with go-live measured in weeks rather than quarters. The vendor says customers reduce new-provider onboarding from 12 weeks to 2 and can add further AI roles without heavy lifts. Exact timelines depend on EHR, site count and security review, so ask for a written deployment plan in the demo.
Is patient data used to train your AI models?
Sully states that your data is private to you and that it does not train on your data; its trust page lists 'No PHI in Model Training' and says patient health information is never used to train AI models. The company operates as a HIPAA Business Associate and executes BAAs with covered-entity customers, and says PHI is never shared or sold without explicit consent.
Which EHRs and systems does Sully integrate with?
Sully reads and writes patient context, notes, codes and appointments back into major EHRs, listing Epic, Cerner/Oracle Health, MEDITECH, Altera, MEDHOST, Veradigm, athenahealth and NextGen among 40-plus systems, plus payments, forms and communications tools such as Stripe, Twilio, NexHealth and Paubox. Data flows bidirectionally over an encrypted API layer with audit trails and role-based access control.
What security and compliance certifications does Sully hold?
The trust page cites SOC 2 Type II, ISO 27001:2022, HIPAA (as a Business Associate) and HITRUST CSF, with ADHICS alignment and PDPL readiness. Controls include AES-256 encryption at rest, TLS 1.3 in transit, zero-trust access with MFA, immutable audit logging, annual third-party penetration tests and HIPAA-aligned incident response.
How is Sully priced?
Sully does not publish pricing or plan tiers; evaluation is demo-led and contracts appear to be custom enterprise agreements scoped to the organisation and the AI roles deployed. Budget for a security review, integration work and white-glove onboarding rather than a self-serve subscription, and ask for role-by-role pricing such as Receptionist versus Scribe and Coder.
Does Sully replace clinicians or coders?
No — the vendor positions the product as clinician-in-the-loop by design. Sully surfaces documentation, coding and triage recommendations while clinicians retain final authority, and coding suggestions are reviewed by the billing team before submission. Buyers should still define internal review policy for AI-drafted notes and codes.