ToolsGroup
Always-on decision intelligence for supply chain planning
By ToolsGroup · HQ Boston, US · 4.7/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Manufacturers managing complex BOMs and global multi-plant production networks
- Wholesale distributors and aftermarket parts organisations running high-volume, long-tail replenishment
- Retailers needing omnichannel forecasting, store allocation, assortment and markdown planning
- Supply chain teams replacing spreadsheets and manual forecasting with probabilistic planning
Ideal size: Enterprise supply chain orgs (500+ staff) people · Mature, multi-site supply chain with clean ERP master data
Not for
- Small or early-stage teams without dedicated planners or clean master data
- Buyers who need self-serve signup and published list pricing
- Companies looking for execution systems such as WMS, TMS or MES rather than planning
- Organisations wanting a lightweight point tool deployed in days
Value metrics scorecard
Time-to-Value
3–6 months
~120 days to first production value
Total Cost of Ownership
On request
Quote-based enterprise subscription; pricing is not published on the vendor site
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published
Add-on costs
- None
Company & support
Who is behind ToolsGroup, and how your team gets help once it is live.
Company
- Founded
- 1993 · 33 yrs in business
- Headquarters
- Boston, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Enterprise SLAs define response and resolution times by contract tier; specific values are not published.
Support is delivered through the ToolsGroup support portal (ticket submission, knowledge base, training academy). Enterprise SLAs define response and resolution times by contract tier; no channel tiers or support hours are published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where ToolsGroup sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- ToolsGroup
- ShipHawk
- Manhattan Active WM
- FourKites
- Onit
- Extensiv
Add or change companies
Up to 10 companies including ToolsGroup. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What ToolsGroup ships in AI, and what it asks of your ecosystem.
AI features shipped
Decion includes Decy, described as a friendly AI planning assistant that surfaces risks, explains recommendations, supports scenario analysis and orchestrates actions across planning and execution. The vendor also claims AI-driven probabilistic forecasting and agentic execution. No source states which model provider is used, whether customer data trains models, or how AI actions are logged.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
ToolsGroup, founded in 1993, sells Decion, an always-on decision intelligence platform for supply chain planning. It combines probabilistic demand forecasting, multi-echelon inventory optimisation, price and promotion optimisation, S&OP/IBP and a digital supply chain twin, plus Decy, an agentic AI planning assistant. Over 400 brands in 45 countries use it to cut inventory, lift forecast accuracy and improve service levels. Deployment is enterprise SaaS, priced by quote, with support via a portal and knowledge base.
Frequently asked questions
What does ToolsGroup's platform actually do?
ToolsGroup sells Decion, an always-on decision intelligence platform for supply chain planning. Modules cover probabilistic demand forecasting and demand sensing, multi-echelon inventory optimisation, replenishment and production planning, price, promo and markdown optimisation, S&OP and integrated business planning, a digital supply chain twin, and retail merchandise, assortment and allocation planning.
How is ToolsGroup priced?
ToolsGroup does not publish list pricing; the site routes buyers to a demo and a quote. Expect an enterprise, contract-tiered SaaS subscription, with implementation services delivered by ToolsGroup or its 40+ global partners. Budget for a multi-year commitment and confirm in the contract what the subscription includes versus what is billed separately, including any AI capability.
How long does a ToolsGroup implementation take?
No official timeline is published. Reference customers run complex landscapes — Franke planned 1.4 million SKU-market combinations across 42 locations and 17 ERP systems — so plan for an enterprise programme measured in months, with data integration, process design and planner enablement phases before the first production value.
What security and compliance certifications does ToolsGroup hold?
The Trust & Security page states an active ISO/IEC 27001:2013 certification plus SOC 1/2/3, FedRAMP and GDPR compliance, AES-256 encryption at rest, TLS in transit, per-customer database isolation, SSO with MFA, tamper-resistant audit logs retained at least 180 days and a financially guaranteed SLA.
Does ToolsGroup use AI, and will it train on our data?
Yes to AI: Decy is an agentic planning assistant inside Decion, and ToolsGroup markets AI-driven probabilistic demand forecasting. Its public pages do not state which model provider is used or whether customer data trains models, so make data-use, model-training and AI governance terms explicit contract items.