Uber Freight
Tap into one of North America's largest managed transportation and multimodal capacity networks.
By Uber Freight · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Shippers with multi-modal freight spend (truckload, LTL, intermodal, bulk) that want contracted capacity plus managed execution
- Teams targeting structural cost reduction: the vendor reports $1B in annual customer savings, 98% retention and 8.5-year average tenure
- Enterprises that want an intelligent TMS with routing algorithms, marketplace matching and live market pricing in one platform
- Companies wanting 3PL/4PL discipline and carrier-selection risk transferred to a managed partner
Ideal size: 50–1,000 employees people · Mid-market to enterprise shipper with dedicated logistics and supply-chain leadership
Not for
- Small shippers with simple, low-volume lanes that cannot justify a managed transportation program
- Teams that want self-serve software with published per-seat pricing and same-week onboarding
- Companies committed to running all freight operations in-house with their own carrier contracts
Value metrics scorecard
Time-to-Value
~3 months
~90 days to first production value
Total Cost of Ownership
On request
Quoted enterprise contracts covering managed transportation, capacity and TMS; no public list pricing
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not listed
Add-on costs
- None
Company & support
Who is behind Uber Freight, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Support is delivered through shipper and carrier support portals; no support phone number, email address or published hours appear on the pages reviewed.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Uber Freight sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Uber Freight
- project44
- Onit
- Descartes 3G TMS (3Gtms)
- ShipHawk
- Businessolver
Add or change companies
Up to 10 companies including Uber Freight. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Uber Freight ships in AI, and what it asks of your ecosystem.
AI features shipped
Insights AI adds enhanced chat that answers complex supply-chain questions in real time, AI-generated KPI dashboards that rank the most impactful insights, and proactive recommendations drawn from 20+ years of logistics data. Sources do not name model providers, state whether customers can bring their own keys, or describe AI audit logging.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Uber Freight is a managed transportation and freight platform built on one of North America's largest multimodal carrier networks: $17B+ freight under management and 1 in 3 Fortune 500 shippers served. It combines 3PL/4PL managed transportation, capacity solutions and an intelligent TMS, with Insights AI adding chat analytics, KPI dashboards and recommendations. Pricing is quoted per contract and implementations are substantial. Best suited to mid-market and enterprise shippers with multi-modal freight spend.
Frequently asked questions
How is Uber Freight priced?
Uber Freight does not publish list pricing. Engagements are quoted per contract and can cover managed transportation, capacity solutions and the TMS. Expect a scoped commercial proposal tied to freight volume, modes and the scope of managed services rather than published per-seat or per-shipment rates.
How long does it take to go live?
The vendor does not publish a time-to-value figure. Because managed transportation involves standing up routing guides, carrier programs and TMS configuration, plan for phased onboarding measured in months rather than days. Uber Freight cites 20+ years of logistics data, 8.5-year average customer tenure and 98% retention as evidence the model scales over time.
What AI capabilities does Uber Freight offer?
Insights AI includes enhanced chat that answers complex, supply-chain-specific questions in real time, AI-generated KPI dashboards that rank the most impactful insights, and proactive recommendations based on 20+ years of managed transportation data. The vendor does not state which model providers it uses, whether customers can supply their own keys, or what AI audit logging exists.
Which industries does Uber Freight target?
Its site names automotive, chemical, construction, CPG, food & beverage, manufacturing, packaging and retail, and it reports serving one in three Fortune 500 shippers. It fits where multi-modal freight spend and service reliability materially affect production schedules or store availability.
Can Uber Freight integrate with our existing systems?
Uber Freight publishes an integrations and APIs page aimed at partners that want to plug their APIs and solutions into its platform, but the source does not list specific pre-built connectors to ERP, TMS or cloud platforms. Integration scope should be confirmed with the vendor during scoping.
What compliance certifications does Uber Freight hold?
The pages reviewed make no SOC 2, ISO 27001, HIPAA, FedRAMP or ISO 42001 claims. Uber Freight's support page links to a trust center, which is the right place to request current certifications and security documentation before contracting.