WorkWave
Field service management software connecting your data, technology and AI in one platform
By WorkWave · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Pest control, lawn care, cleaning and security operators running recurring service routes
- Multi-branch service businesses that want scheduling, routing, billing and payments on one platform
- Operators who want AI-assisted analytics on their own field service data via Wavelytics and WAIve
Ideal size: 10–500 field staff people · Growing recurring-service operator moving off spreadsheets and disconnected tools
Not for
- One-off or project-based trades that do not need recurring route scheduling
- Buyers who require published, self-serve pricing and instant signup without a sales conversation
- Teams outside WorkWave's core service verticals seeking a general-purpose PSA or ERP
Value metrics scorecard
Time-to-Value
About 2 months
~60 days to first production value
Total Cost of Ownership
On request
Quote-only: the vendor site publishes no list pricing and routes buyers to sales
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not listed
Add-on costs
- None
Company & support
Who is behind WorkWave, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhonePlan not stated
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Support page lists a support line, +1 (800) 762-0301, and a ticket form with software-program selection. No support hours, plan tiers or SLA are published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where WorkWave sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- WorkWave
- Kantata
- BQE CORE
- HawkSoft
- EvenUp
- Harvey
Add or change companies
Up to 10 companies including WorkWave. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What WorkWave ships in AI, and what it asks of your ecosystem.
AI features shipped
Privacy policy names generative and predictive AI products, including WAIve Agents and Ask WAIve, and says inputs are not used to train third-party models. The same policy also lists improving and training the models that power AI Products as a use of collected information, so data-use terms are ambiguous.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
WorkWave is field service management software for pest control, lawn care, cleaning and security operators. Its PestPac, RealGreen and TEAM products run scheduling, routing, billing and payments, while Wavelytics and WAIve add AI-driven analytics and a data assistant. WorkWave Fintech bundles payments and collections. Buyers get one connected platform with deep vertical fit, but pricing is quote-only and the security page lists SOC 2 Type 2, SOC 1 Type 2, PCI DSS and GDPR compliance.
Frequently asked questions
Which service industries does WorkWave actually support?
WorkWave builds for pest control (PestPac), lawn care (RealGreen) and cleaning and security workforce management (TEAM), plus Wavelytics analytics and WorkWave Fintech payments. The vendor describes decades of building for these trades, so fit is deepest for recurring-route service businesses rather than general project work.
What does WorkWave cost?
The vendor website does not publish list pricing for any product and routes buyers to sales or a contact form. Expect a quoted annual contract based on products, seats and route volume; ask for add-on fees for payments, analytics and any implementation services before signing.
Does WorkWave include AI, and how is my data handled?
WorkWave markets generative and predictive AI through products such as Wavelytics, WAIve Agents and Ask WAIve. Its privacy policy states data inputs stay within the platform, are not shared with other clients and are not used to train third-party AI models, though it also lists improving and training models powering its AI Products as a data use. AI pricing is not published.
Is WorkWave secure and compliant enough for our contracts?
The vendor security page describes a dedicated security operations team, incident response, vulnerability management, MFA, encryption and backups across four encrypted locations, with document storage on Amazon S3. It lists PCI DSS, SOC 1 Type 2, SOC 2 Type 2, Data Privacy Framework and GDPR certifications. ISO 27001 is referenced as guidance, not as a held certification.
How do we get support, and how long does onboarding take?
Support is reachable by phone at +1 (800) 762-0301 and through a ticket form on the support page. Neither support hours nor an SLA is published, and the site gives no implementation timeline, so confirm onboarding length, training and any implementation fee with sales for the specific product.