AvePoint
The Trust Layer for AI-ready data security, governance, and resilience across Microsoft 365, Google, and Salesforce.
By AvePoint · HQ Jersey City, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Microsoft 365, Google Workspace, and Salesforce estate owners who want backup, restore, and governance from one platform
- Regulated enterprises and government agencies that must evidence controls such as ISO 27001, IRAP, and CMMC Level 2
- Cloud, identity, and security teams consolidating several point tools into one data security and lifecycle platform
- Organizations rolling out generative and agentic AI that need visibility and governance over AI agents and data access
Ideal size: 500-10,000 employees people · Enterprise or scale-up with a managed Microsoft 365 / Google Workspace estate
Not for
- Small teams that want transparent self-serve list pricing and instant online sign-up
- Businesses with little or no cloud collaboration footprint in Microsoft 365, Google, or Salesforce
- Buyers looking for a foundation model or AI application builder rather than data security and governance
- Companies unwilling to run their own configuration work, which is outside the vendor's support scope
Value metrics scorecard
Time-to-Value
About 4-6 weeks to first protected workload
~30 days to first production value
Total Cost of Ownership
On request
Subscription, typically annual; priced per user or per volume of data protected or migrated depending on product. No public list price - quotes and a pricing calculator only.
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Quote-based; no published seat tiers or minimums
Add-on costs
- Primary Support and Proactive Support tiers sit above the 24/7 Premium Support included with SaaS purchases
- Maintenance & support services are offered as a separate services engagement
Company & support
Who is behind AvePoint, and how your team gets help once it is live.
Company
- Founded
- 2001 · 25 yrs in business
- Headquarters
- Jersey City, US
How you get support
- PhonePaid plans
- EmailPaid plans
- Live chatNot listed
- Support portal / ticketsPaid plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerPlan not stated
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Severity-based SLA: 2 hours (very high), 4 hours (high), 24 hours (medium), 48 hours (low)
24/7 Global Premium Support via phone, chatbot and portal is included in all SaaS purchases. Primary Support adds an assigned Primary Support Engineer; Proactive Support adds monitoring. Full product configuration is out of scope.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where AvePoint sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- AvePoint
- Darktrace
- Keepit
- Theta Lake
- Datto
- Diligent
Add or change companies
Up to 10 companies including AvePoint. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What AvePoint ships in AI, and what it asks of your ecosystem.
AI features shipped
Marketed as the Trust Layer for AI, with AgentPulse for controlling AI agents and governance across data, infrastructure and agents. Privacy policy notes generative-AI chatbots used in-platform. No published detail on underlying models, training use, or AI-specific audit logging.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
AvePoint (NASDAQ: AVPT, founded 2001, Jersey City) sells the AvePoint Confidence Platform: backup, recovery, data security posture, and governance for Microsoft 365, Google Workspace, Salesforce and other clouds. It markets itself as the Trust Layer for AI and added AgentPulse for AI agent control. Pricing is subscription-based and quote-only, per user or data volume. Support includes severity-based SLAs and 24/7 premium support on SaaS purchases. Best fit for regulated, Microsoft-heavy enterprises.
Frequently asked questions
How does AvePoint price its platform?
AvePoint does not publish list prices. Licensing is a subscription model that flexes by product, priced either on user count or on the volume of data you protect or migrate. Buyers request pricing or use the pricing calculator on the vendor's pricing page. Primary Support and Proactive Support are optional tiers above the 24/7 Premium Support that is included with SaaS purchases.
How long until we see first value, and how much internal effort is needed?
AvePoint is SaaS-delivered with no on-premise infrastructure to stand up, so a pilot typically protects its first workload within weeks rather than quarters. Plan for internal or partner effort on setup and governance policy design: AvePoint's support scope explicitly excludes full product configuration and keeps control with the customer.
What support is included, and what are the response times?
24/7 Global Premium Support is included in all SaaS purchases and covers phone, chatbot, and an online portal. Published severity SLAs are 2 hours for very high, 4 hours for high, 24 hours for medium, and 48 hours for low severity issues. Primary Support adds an assigned Primary Support Engineer; Proactive Support adds monitoring of SaaS job errors on selected products.
Does AvePoint help us govern AI?
Yes. AvePoint markets itself as the Trust Layer for AI and ships AgentPulse to control AI agents, alongside governance of data, infrastructure, and agents across Microsoft, Google, and Salesforce. Its privacy policy also notes generative-AI chatbots used within the platform. It does not publish which foundation models are used, whether customer data trains models, or AI-specific audit logging detail.
Which platforms and regions does AvePoint support?
Core coverage is Microsoft 365 and Google Workspace backup, governance, and lifecycle management, with Salesforce named among supported cloud environments and multi-cloud backup offered. The vendor runs 14 global data centers, publishes 275+ case studies across 21 industries, and maintains certifications including ISO 27001, ISO 27701, ISO 27017, IRAP, and CMMC Level 2.