CargoWise
Single-platform global logistics software for freight forwarding, customs, warehousing, and transport operations.
By WiseTech Global · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Large international freight forwarders and 3PLs consolidating multiple TMS platforms
- Organizations needing one global database across air, ocean, road, and rail operations
- Companies with complex customs, border compliance, and trade regulation requirements
- Logistics providers wanting built-in carrier, partner, and government connectivity
Ideal size: 100-10,000 people · Global logistics operator with dedicated implementation and IT resources
Not for
- Small or single-office forwarders with simple shipment workflows
- Businesses seeking a low-cost, self-serve point solution
- Teams unwilling to invest in partner-led implementation and change management
Value metrics scorecard
Time-to-Value
3-6 months (partner-led)
~90 days to first production value
Total Cost of Ownership
On request
Quote-based; CargoWise Value Packs bundle modules; public list pricing is not published.
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Enterprise agreement; no public seat tiers or minimums disclosed.
Add-on costs
- Implementation, configuration, and optimization services via the global CargoWise Partner network
- Additional modules or Value Packs outside the base agreement
Company & support
Who is behind CargoWise, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhonePlan not stated
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumPlan not stated
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
24/7 eRequest access to global support; regional phone numbers for existing customers; free online training via WiseTech Academy and an online community.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where CargoWise sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- CargoWise
- Platform Science
- Magaya
- Omnitracs
- McLeod Software
- Tailwind TMS
Add or change companies
Up to 10 companies including CargoWise. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What CargoWise ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor product update describes AI agents bringing product research into customs workflows and automating information requests and collection. No model providers, key model, audit level, or training-data policy details are stated on the pages reviewed.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
CargoWise is WiseTech Global's single-platform logistics operating system for international freight forwarding, customs, warehousing, landside, and transport. It unifies air, ocean, road, and rail operations on one global database, with built-in carrier and government connectivity, real-time data, and automated compliance workflows. Large forwarders and 3PLs use it to consolidate multiple TMS platforms, reduce administration, and scale globally. Deployment is partner-led and enterprise-scale, with 24/7 eRequest support, free training, and a global implementation partner network.
Frequently asked questions
What is CargoWise used for?
CargoWise is a single platform for global logistics operations, covering international freight forwarding, customs and compliance, ecommerce, warehouse management, landside container movement, transport, and carrier connectivity across air, ocean, road, and rail.
Who typically buys CargoWise?
Large international freight forwarders, 3PLs, and logistics organizations. The vendor states 24 of the top 25 global freight forwarders and 46 of the top 50 global 3PLs are customers, with over 16,500 logistics organizations using its software.
How is CargoWise priced?
Public list pricing is not published. CargoWise uses CargoWise Value Packs, a bundled model described as simpler and more predictable, and buyers should request a quote. Implementation and configuration are often delivered through CargoWise Partners.
Does CargoWise support AI features?
Yes. The vendor's September 2026 product update describes AI agents that bring product research into customs workflows and automate how teams request and collect information. Details on model providers, data usage, and AI governance are not stated on the pages reviewed.
What support and training are available?
Existing customers can call regional support numbers and use an automated eRequest system with 24/7 access to global support. Free on-demand training via WiseTech Academy and an online CargoWise community are also available.
How long does implementation take?
CargoWise does not publish a fixed implementation timeline. The vendor directs customers to its global partner network for implementation, configuration, and optimization services, so buyers should plan for a partner-led onboarding process.