Magaya
The #1 Freight Management Platform for Freight Forwarders and Customs Brokers
By Magaya · HQ Miami, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Freight forwarders that want operations, warehousing, accounting and customs in one platform
- Customs brokers needing ACE-certified ABI filing and tariff/FMC compliance workflows
- 3PLs and warehouse operators whose WMS must stay in sync with freight transactions
- Logistics providers that want a branded self-service portal for quotes, schedules and bookings
- Teams replacing disconnected point tools with a single connected supply chain platform
Ideal size: 20–500 people · Established freight forwarder, customs broker or 3PL with dedicated operations staff
Not for
- Small forwarders looking for a lightweight tool with published, self-serve pricing
- Shippers that only need basic shipment tracking visibility
- Businesses without staff to configure customs, rating and warehouse workflows
- Buyers who require an implementation without vendor-led discovery and scoping
Value metrics scorecard
Time-to-Value
Roughly 2–3 months (estimate)
~60 days to first production value
Total Cost of Ownership
On request
Quote-based subscription; pricing is not published. Buyers schedule a discovery call or demo and work with sales on a scoped quote.
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not listed
Add-on costs
- None
Company & support
Who is behind Magaya, and how your team gets help once it is live.
Company
- Founded
- 2001 · 25 yrs in business
- Headquarters
- Miami, US
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerAll plans
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Average waiting time under five minutes during normal support hours
Support is included at no added cost with a Magaya subscription. Each customer is assigned two dedicated support specialists; the Help Site, phone and e-mail all log and track cases.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Magaya sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Magaya
- Platform Science
- CargoWise
- Omnitracs
- McLeod Software
- Tailwind TMS
Add or change companies
Up to 10 companies including Magaya. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Magaya ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Magaya is a modular Digital Freight Platform for freight forwarders, customs brokers and 3PLs, founded in 2001 and headquartered in Miami. Modules cover supply chain operations, customs compliance (ACE-certified ABI), warehouse management, rate management, a branded customer portal and integration middleware. It serves 2,300+ customers in 100+ countries and is sold through demo-led, quote-based engagements, with support included at no additional cost.
Frequently asked questions
How long does a Magaya implementation take?
Magaya does not publish a fixed implementation timeline on its website; deployments are scoped through a discovery call or demo and rolled out module by module. Customers describe onboarding as straightforward — OSF Freight notes Magaya's simplicity and power let it onboard and train new team members efficiently across locations.
How is Magaya priced?
Magaya does not publish list pricing. The site directs new buyers to contact sales or schedule a discovery call and demo, after which a solution expert scopes the quote. Budget for an annual subscription plus any modules or extensions you add beyond your core configuration; customer support is included at no added cost with the subscription.
Which modules does the platform include?
The Digital Freight Platform is modular: Magaya Supply Chain for shipping, transportation and accounting; Magaya Customs Compliance for ACE-certified ABI filings; Magaya WMS for warehouse operations; Magaya Rate Management for rates, RFQs and FMC tariff filing; the Magaya Digital Freight Portal for customer self-service; and Magaya Connect for integration. Extensions add carrier connections, tracking, CRM, screening, dimensioning and QuickBooks Online.
What support is included?
Support is included at no added cost with a Magaya subscription. Customers reach support by phone, e-mail or the Help Site case portal, Monday through Friday 7:00 AM to 8:00 PM EST, with Saturday emergency hours. Each customer is assigned a team of two dedicated support specialists, and Magaya states average waiting time is under five minutes during normal hours.
Does Magaya offer AI features and which models does it use?
Magaya markets an ACEbridge AI Compliance Agent and publishes content on maintaining customs compliance with artificial intelligence, and one customer references Magaya facilitating APIs and AI. The vendor pages available do not document which AI features ship, which model providers are used, how customer data is handled for training, or how AI usage is priced, so buyers should confirm these details directly with Magaya.
Who is Magaya best suited for?
It fits mid-market and growing freight forwarders, customs brokers and 3PLs that want one connected platform rather than separate operations, warehouse, rating and compliance tools. Magaya began serving small forwarders and has expanded into cargo, warehouse, eCommerce and exporter workflows. Organizations wanting simple shipment tracking or published self-serve pricing are a weaker fit.