ConverseNow
Voice AI ordering built for restaurants, configurable to your brand and available 24/7 by phone and drive-thru.
By ConverseNow · HQ Austin, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Multi-unit quick-service and fast-casual brands with high phone and drive-thru order volume
- Pizza and delivery-heavy chains automating repetitive order-taking
- Operators wanting a branded, configurable voice persona with custom upsell logic and localization
- Brands with multilingual guest bases that need voice ordering in several languages
- Restaurant groups seeking labor relief and 24/7 order coverage
Ideal size: 50+ (multi-unit operators) people · Restaurant brand with established phone or drive-thru order volume
Not for
- Independent single-location restaurants with low order-call volume
- Fine-dining or reservations-led concepts with little takeout ordering
- Non-restaurant businesses looking for general-purpose voice AI
- Operators unwilling to configure AI tone, persona and upsell rules
- Brands unable to connect voice ordering to their POS or ordering stack
Value metrics scorecard
Time-to-Value
Not published; est. 4-8 weeks
~30 days to first production value
Total Cost of Ownership
On request
Custom quote; no public price list. Vendor promotes a demo within 24 hours rather than published plans.
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not listed
Add-on costs
- None
Company & support
Who is behind ConverseNow, and how your team gets help once it is live.
Company
- Founded
- 2018 · 8 yrs in business
- Headquarters
- Austin, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Homepage states 24-hour-a-day AI availability supported by 24-hour-a-day live support; plan level and support channel (phone, chat, email) are not specified.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where ConverseNow sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- ConverseNow
- Eats365
- Focus POS
- 7shifts
- TouchBistro
- UrbanPiper
Add or change companies
Up to 10 companies including ConverseNow. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What ConverseNow ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor describes voice AI assistants that take guest orders by phone and drive-thru, with configurable tone and persona, upsell logic, localization, coupons and 'AI Insights'. No model providers, key model, AI audit logging, training policy or AI pricing are stated on the pages reviewed.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
ConverseNow is voice AI built for restaurants: assistants that take phone and drive-thru orders, upsell and stay on brand. The vendor reports 2,000,000+ conversations and 83,000+ labor hours repurposed per month, with 24-hour live support. Founded in 2018 and headquartered in Austin, it acquired Valyant AI to extend into drive-thru. Configuration ('AI Your Way') covers tone, persona, upsell logic, localization and coupons. Pricing and named integrations are not published.
Frequently asked questions
What does ConverseNow actually do?
It provides AI voice assistants that answer and take restaurant orders over the phone and at the drive-thru. The AI greets guests, captures orders, suggests upsells and reads back the order, and the vendor says it handles more than 2,000,000 conversations per month across its restaurant customers.
How long does deployment take?
ConverseNow does not publish an implementation timeline. Its homepage only promises a demo within 24 hours. Because setup depends on configuring brand tone, upsell logic, menu and integrations, expect the vendor to scope timelines per brand; treat any schedule as a contractual commitment rather than a published figure.
Can we control how the AI speaks for our brand?
Yes. The vendor's 'AI Your Way' model lets you configure flexible usage, tone and persona, upsell logic, localization, coupons and discounts, so each brand can shape conversation style and merchandising rules to its own standards.
Which languages and channels are supported?
The vendor states multilingual voice support using advanced multilingual voice recognition, and says its AI covers phone and drive-thru channels. It does not publish the specific language list, so confirm coverage for your markets before committing.
How is it priced and what does it integrate with?
No public pricing is available; ConverseNow quotes per brand. It references integration partners but does not name them on the pages reviewed, so POS, ordering and data integration scope must be confirmed during evaluation.