EasyVista
The AI-Powered ITSM Platform: Real AI. Proven Outcomes.
By EasyVista · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Mid-size to large IT organisations replacing a legacy ITSM suite with one platform for service management, monitoring, automation and remote support
- Teams that prefer no-code workflow configuration over custom development to cut total cost of ownership
- Microsoft-centric IT departments that want ITSM and chatbot support inside Microsoft Teams, Outlook and Power BI
- Enterprises that need IT asset discovery, CMDB accuracy and infrastructure monitoring alongside the service desk
- Operations leaders who want pre-built integrations to monitoring, identity, DevOps and observability tooling
Ideal size: 50–5,000+ employees; IT teams of 5 or more people · Scale-up or enterprise with formal service-management processes and an ITIL-style service desk
Not for
- Small teams looking for a free or self-serve tier with published list pricing
- Buyers who want to evaluate and purchase entirely online without a sales conversation
- Organisations with no formal IT service management process or service-desk foundation
- Companies that must have a verified SOC 2 or ISO 27001 report in hand before the first demo
Value metrics scorecard
Time-to-Value
3–6 weeks, vendor markets no-code deployment
~30 days to first production value
Total Cost of Ownership
On request
Quote-based annual subscription; no public list price. The vendor routes all pricing requests to a sales form and describes only 'flexible licensing' and the 'lowest TCO on the market'.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published; licensing is described by the vendor as flexible.
Add-on costs
- EV Accelerate — optional paid expert guidance for implementation and adoption
- Separately sold products: EV Observe, EV Reach, EV Discovery, EV Insights, EV Orchestrate, EV Self Help, EV DEM
Company & support
Who is behind EasyVista, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerPlan not stated
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
The homepage states customers get a dedicated Customer Experience Manager plus C-level care, supported long after implementation. No support hours, support email, phone line, ticket portal or response-time SLA is published on the pages reviewed.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where EasyVista sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- EasyVista
- Spellbook
- Asset Panda
- ManageEngine ServiceDesk Plus
- Y Soft
- CaptivateIQ
Add or change companies
Up to 10 companies including EasyVista. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What EasyVista ships in AI, and what it asks of your ecosystem.
AI features shipped
EV Pulse AI is the vendor's brand for AI in service management: automation, prediction and conversation. Documented uses include ticket classification and routing, predictive/AIOps incident detection, virtual agents, predictive article suggestions, knowledge retrieval and sentiment analysis. EasyVista also lists a ChatGPT integration. No page states whether models are vendor-hosted or…
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
EasyVista is an AI-powered ITSM platform unifying service management, infrastructure monitoring, automation, remote support and IT asset discovery in one system of record. It targets mid-size and large IT organisations replacing legacy ITSM suites without heavy custom development, claiming no-code configuration and over 50% lower TCO. Its EV Pulse AI layer covers ticket classification and routing, predictive incident resolution, virtual-agent self-service and knowledge retrieval. Pricing is quote-only with no published list price.
Frequently asked questions
How much does EasyVista cost and how is it licensed?
EasyVista does not publish list pricing. Its pricing page asks buyers to request a quote and routes them to a sales representative, describing only flexible licensing, the lowest TCO on the market and codeless technology. Budget for a quote-based annual subscription and ask specifically about user tiers, the EV Pulse AI layer, and optional products such as EV Observe, EV Reach, EV Insights, EV Orchestrate and EV Accelerate implementation services.
How long does implementation take?
The vendor markets no-code configuration, quick and simple deployments, and a seamless transition from legacy ITSM, and claims the platform accelerates adoption for immediate value. It does not publish a standard implementation timeline or a fixed implementation fee. Expect a guided, services-assisted rollout; ask for typical go-live timelines for an organisation your size and for exactly what EV Accelerate covers.
What AI capabilities does EasyVista actually ship?
EasyVista brands its AI layer EV Pulse AI, which the vendor says brings automation, prediction and conversation into everyday service management. Documented use cases include ticket classification and prioritisation, predictive incident resolution and AIOps-style detection of issues before they affect users, virtual-agent self-service, predictive article suggestions, knowledge retrieval and sentiment analysis. EasyVista does not publicly name its underlying model provider, nor state whether customers can supply their own model key, and it publishes no AI audit-logging detail.
Which certifications and compliance standards does EasyVista hold?
No certification is stated on the pages reviewed: the vendor's security URL currently serves a blog article on IT security planning rather than a trust or compliance page, and no SOC 2, ISO 27001, HIPAA, FedRAMP, GDPR or ISO 42001 claim appears there. Treat compliance as unverified and request the current certification report, penetration-test summary, hosting regions and data-processing agreement directly from the vendor before contracting.
Which systems does EasyVista integrate with?
The published integrations catalogue is broad: identity providers (Active Directory, Okta, Auth0, Ping, OneLogin, OpenLDAP), monitoring and observability (Datadog, Dynatrace, Splunk, Grafana, New Relic, Zabbix, Nagios, PRTG), DevOps and work management (Jira Service Management, GitHub, GitLab, Azure DevOps, Trello, monday.com, ClickUp), asset and endpoint management (SCCM, Ivanti, Lansweeper, TeamViewer, BeyondTrust, Syxsense), ERP (SAP), collaboration (Microsoft Teams, Outlook, Slack, Google Workspace, Zoom, Webex) and analytics (Power BI, Qlik Sense, Talend). ChatGPT is also listed as an AI integration.