Egnyte
AI-powered content cloud for secure collaboration, governance, and enterprise file management.
By Egnyte · HQ Mountain View, US · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Mid-market and enterprise teams replacing on-prem file servers with a governed cloud content repository
- Regulated AEC, financial services, and life sciences organizations needing audit trails, retention, and compliance controls
- IT teams rolling out private AI over their own documents with permission-aware assistants, search, and agents
- Companies that collaborate with external partners, CROs, and contractors without VPNs or duplicate copies
- Teams that want file sharing, governance, and AI on one platform instead of several point tools
Ideal size: 50–5,000 users people · Mid-market to enterprise with IT, security, or compliance ownership
Not for
- Small teams shopping for the cheapest possible cloud storage
- Organizations with no document governance, retention, or compliance obligations
- Buyers wanting a full ECM/BPM platform for custom application development
- Companies that avoid per-user subscription pricing or quote-based industry modules
Value metrics scorecard
Time-to-Value
2–4 weeks
~21 days to first production value
Total Cost of Ownership
$46,800/yr
Starts at $264 · Per user, per month, billed annually: Business $22, Enterprise Lite $39, Elite $48; roughly $264–$576 per user per year.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Business tier capped at 100 users; Enterprise Lite and above offer unlimited users.
Add-on costs
- Project Hub (AEC): $6/user/month
- Specialized File Handler for large BIM data (AEC): $6/user/month
- Snapshot and Recovery: $10/user/month
- Document Room, Document Portal, eTMF, GxP Compliance, CMMC 2.0 modules: custom quote via specialist
Company & support
Who is behind Egnyte, and how your team gets help once it is live.
Company
- Founded
- 2007 · 19 yrs in business
- Headquarters
- Mountain View, US
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Customer support is reached through the Egnyte helpdesk and [email protected], and support plans are stated as included on every plan. Phone numbers and hours published on the contact page are for sales, not support.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Egnyte sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Egnyte
- HYCU
- Josys
- KnowBe4
- Oyster
- Reveal
Add or change companies
Up to 10 companies including Egnyte. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Egnyte ships in AI, and what it asks of your ecosystem.
AI features shipped
Egnyte AI includes an assistant, no-code agents and an agent marketplace, AI Search, AI-powered workflows, and extractors/auto-classification. Safeguards restrict what AI can access and log blocked AI responses. Pricing page states AI is included in every plan, with advanced AI on higher tiers.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Basic visibility
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Egnyte is a cloud content platform for collaboration, governance, and secure AI over business files. Founded in 2007 and headquartered in Mountain View, it serves 23,000+ customers across 112 countries with file server replacement, permission-aware AI assistants and agents, ransomware detection, retention, and compliance tooling. Per-user pricing runs from $22/month (Business) to $48/month (Elite), with AI included in every plan; AEC, financial services, and life sciences modules cost extra.
Frequently asked questions
How much does Egnyte cost per user?
List pricing is $22 per user per month for Business, $39 for Enterprise Lite, and $48 for Elite, all billed annually; Ultimate is a custom quote. Business is capped at 100 users while higher tiers are unlimited. AEC and recovery add-ons run $6–$10 per user per month, and industry modules such as Document Room, eTMF, and GxP are quote-based.
Is AI included in the Egnyte price?
Yes. Egnyte's pricing page states AI is included in every plan. Single-document Q&A is the entry-level capability, while AI Assistant across multiple documents, AI Search, and AI Workflows are marked as advanced AI on the Enterprise Lite, Elite, and Ultimate tiers.
Does Egnyte support MCP for connecting external AI platforms?
Yes. Egnyte's AI pages list an Egnyte MCP Server that connects Egnyte content to external AI platforms such as Claude or ChatGPT, with existing permissions left intact. Buyers should confirm supported clients and admin controls with Egnyte before standardizing on it.
Which industries does Egnyte target?
Egnyte focuses on AEC, financial services, life sciences, media and entertainment, and the public sector, with packaged modules for project hub, document rooms, trial master files, and controlled documents. General file server replacement and governed external sharing span all industries.
How long does Egnyte take to deploy?
Egnyte is a cloud service with a free trial and no stated mandatory implementation fee, so pilot rollouts typically reach production in a few weeks. Larger governance, SSO/AD, data residency, and industry module rollouts extend that timeline, and your Egnyte contact should confirm a plan.
Does Egnyte train AI models on our content?
The Egnyte pages reviewed for this profile do not state whether customer content is used to train or improve AI models. Because that question carries real risk in regulated industries, get the answer confirmed in writing in your order form or trust documentation.