Eptura
AI-native platform connecting workplace, facility, asset, visitor and real estate operations in one system
By Eptura · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Large enterprises consolidating workplace, facility, asset and visitor systems onto one platform
- Facility and maintenance teams running work orders, preventive maintenance and inspections across many sites
- Real estate and space planning teams optimising portfolio utilisation and hybrid-work patterns
- Government and regulated agencies that need a FedRAMP-authorized IWMS (Archibus by Eptura)
- Organisations already standardised on Microsoft 365, Teams and Outlook for workplace workflows
Ideal size: Enterprise (500+ employees) people · Large enterprise with a dedicated facilities, workplace or real estate operations team
Not for
- Small teams wanting self-serve signup and transparent public list pricing
- Buyers who need a pure-play CMMS deployed in days rather than weeks
- Companies that require published AI model providers, training policies and per-action AI audit logs before purchase
- Single-site offices with no facility, asset or real estate operations function
Value metrics scorecard
Time-to-Value
3–6 months (enterprise rollout)
~90 days to first production value
Total Cost of Ownership
On request
Modular subscription per product with Advanced and Power tiers; pricing by quote ("Talk to us") with no public list prices
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published; plans are scoped per product and organisation size
Add-on costs
- Professional services for implementation, configuration and data migration (quoted separately)
- Hardware: desk and room screens, wayfinders, check-in kiosks
- Tire tracking and management module for Eptura Asset
- Invoicing and accounts receivable features on Eptura Asset tiers
Company & support
Who is behind Eptura, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerPaid plans
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Global support teams are available 24/7, with a support portal for tickets, a self-serve Knowledge Center and a Customer Success Manager. 24/7 support is listed as a product feature on the pricing page.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Eptura sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Eptura
- Litify
- Accelo
- Karbon
- AuditDashboard
- Scratchpad
Add or change companies
Up to 10 companies including Eptura. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Eptura ships in AI, and what it asks of your ecosystem.
AI features shipped
Eptura markets 'Eptura AI' for AI-insights, AI-automation and faster decisions, plus intelligent booking and natural-language workspace search. No vendor page names an underlying model provider, an AI audit log, a key model, or whether customer data trains models.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Eptura unifies workplace experience, facility and asset maintenance, visitor management, space planning and real estate on one data model. It claims about 11,000 customers, including half the Fortune 500, and sells modular Advanced and Power tiers by quote, so cost and rollout depend on paid implementation services. Eptura AI is marketed for operational insight and automation, but pricing, model providers and data-training policies are not published.
Frequently asked questions
How is Eptura priced?
Eptura does not publish list prices. The pricing page shows Advanced and Power tiers for each product family (Eptura Asset, Engage, Visitor, Workplace, Serraview) with a "Talk to us" call to action, so all pricing is quoted. Implementation and professional services are priced separately, and hardware such as desk screens, wayfinders and kiosks is an optional paid addition.
What AI capabilities does Eptura actually provide?
The vendor describes Eptura AI as turning workplace, facility, visitor and asset data into business intelligence, surfacing issues faster and automating routine work, plus intelligent booking and natural-language commands for locating available workspaces. Beyond that, no source names the underlying model provider, whether customers can supply their own model key, whether AI actions are logged, or whether customer data is used for training.
Which systems does Eptura integrate with?
Sources cite Microsoft 365, Teams, Copilot and Places, an Outlook add-in, Google Calendar, Slack notifications, HRIS integrations, broad ERP support, ServiceNow, Autodesk, access control, IoT and BIM/digital twins. Serraview's Power tier provides query access to a Snowflake data lake, and a developer API and developer portal are available on higher tiers.
What security and compliance certifications does Eptura hold?
Eptura's security portal lists ISO-27001, GDPR, CCPA, the Data Privacy Framework and HECVAT. Archibus by Eptura is offered as a FedRAMP authorized or FedRAMP option environment for government agencies, and the vendor states more than 600 government agencies across 11 countries use the platform.
What support is included?
Eptura states that global support teams are available 24/7, with a support portal for raising tickets, a self-serve Knowledge Center, a Customer Success Manager, and paid professional services for implementation and onboarding. No specific response-time SLA is published on the support or pricing pages.
Who is Eptura not a good fit for?
It is aimed at large, multi-site organisations with workplace, facility, asset or real estate operations. Small teams wanting self-serve signup and public per-seat pricing, or buyers who need a narrow CMMS live within days and with no implementation services, will find the modular quoting and services-led rollout heavy for their needs.