Fullbay
Heavy-duty truck, trailer and equipment repair shop management software with AI built into the daily workflow
By Fullbay · HQ Phoenix, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Independent heavy-duty truck, trailer and equipment repair shops that want automatic labor tracking, parts markup and live inventory to capture every billable dollar.
- Fleet and in-house maintenance operations that need preventive maintenance scheduling, DVIR-to-repair workflows and telematics-driven service planning.
- Multi-location commercial repair businesses needing role-based access, shop performance reporting and QuickBooks accounting sync.
- Mobile repair and towing operators who bill on site and need cloud access from any computer, tablet or phone.
- Shops ready to adopt AI for work-order documentation, image scanning, technician-note cleanup and predictive maintenance.
Ideal size: 2–50 people · Established commercial repair shop or fleet maintenance team with service advisors and technicians
Not for
- Light-duty automotive garages and general mechanics; Fullbay is built around commercial heavy-duty repair workflows and equipment.
- Small shops that need a free tier or month-to-month billing; all plans require an annual agreement.
- Businesses wanting a full accounting or ERP suite rather than repair shop management; QuickBooks handles the books.
- Operations unwilling to move off paper, since value depends on technicians and service advisors working inside the platform.
Value metrics scorecard
Time-to-Value
About 2–4 weeks
~30 days to first production value
Total Cost of Ownership
$5,712/yr
Starts at $2,256 · Per user, billed monthly on an annual agreement: entry $188/mo, Pro $258/mo, Elite $318/mo
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
1 user licence included per plan; extra users $89/mo (entry), $109/mo (Pro), $119/mo (Elite)
Add-on costs
- Additional user licences: $89/month entry, $109/month Pro, $119/month Elite
- AI Receptionist: free for 30 days, then $99/month
- SMS text alerts beyond plan allowance: $0.05 per text sent
- Payments: integrated credit card terminal purchased separately; digital parts ordering purchased separately
- Optional MOTOR labor and service guides and Parts Cross-Reference are add-ons on some plans
Company & support
Who is behind Fullbay, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Phoenix, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Support is routed through the Fullbay Help & Training centre at help.fullbay.com, with searchable articles and integration guides. The published phone number, 385-399-0922, is presented for sales and pricing enquiries.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Fullbay sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Fullbay
- Geotab
- Mooncard
- Buildxact
- Knowify
- Service Fusion
Add or change companies
Up to 10 companies including Fullbay. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Fullbay ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor documents AI voice-to-text work orders, image scan to work order, technician-note cleanup and translation, and an AI receptionist that answers calls, plus Pitstop predictive maintenance and natural-language reporting over shop data. AI Receptionist is a paid add-on after a 30-day trial; other AI features sit inside plan tiers. No model provider or per-action AI logging is disclosed.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Fullbay is cloud-based shop management software for heavy-duty truck, trailer and equipment repair. It covers service orders, estimates and invoicing, parts and inventory, preventive maintenance and reporting, with AI for voice-to-text work orders, image scanning, technician-note cleanup and an AI receptionist. Plans run from $188 to $318 per month per user on an annual agreement, with QuickBooks, MOTOR and Mitchell 1 labor guides and telematics integrations.
Frequently asked questions
How much does Fullbay cost?
List price is $188/month for the entry plan, $258/month for Pro and $318/month for Elite, each including one user licence, with extra users at $89–$119/month. All plans are billed monthly on a 12-month annual agreement. Some items cost extra, including the AI Receptionist ($99/month after a 30-day trial), additional SMS texts ($0.05 each) and certain MOTOR labor guides.
What AI features are included, and do they cost extra?
Fullbay lists AI voice-to-text work orders, AI image scan to work order, and AI technician note cleanup and translation inside its plan tiers, plus an AI receptionist, Pitstop predictive maintenance and natural-language reporting over shop data. The AI Receptionist is an add-on: free for 30 days, then $99/month. Fullbay does not publicly state which AI models it uses or whether customers can supply their own keys.
Which systems does Fullbay integrate with?
QuickBooks and QuickBooks Online for accounting; MOTOR and Mitchell 1 labor and service guides; telematics and GPS providers including Geotab, Samsara, Motive, Verizon Connect, Azuga, Geoforce, Linxup, GPS Trackit and US Fleet Tracking; Whip Around for DVIRs; FleetNet America and Interstate Billing Service for roadside and billing; and Nexpart for parts. Integrated providers require their own active subscriptions.
Who is Fullbay not designed for?
It targets commercial heavy-duty repair: truck and trailer, mobile repair, heavy equipment, private fleets, emergency vehicles, agriculture, construction, towing and RVs. Light-duty auto garages, dealership service departments and businesses wanting a full accounting or ERP suite rather than repair shop management are a weaker fit, and there is no free tier or month-to-month option.
How do customers get support?
Fullbay routes customers to its Help & Training centre at help.fullbay.com, which holds searchable articles, integration guides and Fullbay Learn training. The publicly listed phone number, 385-399-0922, is presented for sales and pricing enquiries, and the vendor does not publish support hours or response-time SLAs.