Service Fusion
All-in-one field service management software for scheduling, dispatch, invoicing and payments
By Service Fusion · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- HVAC, plumbing, electrical and appliance-repair contractors running roughly 5–50 technicians
- Service businesses that want scheduling, dispatch, invoicing and payments in a single system
- Teams that prefer unlimited users over per-seat licensing
- Contractors who want job costing, inventory and GPS fleet tracking available in one platform
- Buyers who want month-to-month terms rather than a long-term contract
Ideal size: 5–50 field staff people · Growing service contractor moving off spreadsheets or entry-level scheduling tools
Not for
- Large enterprises needing deep ERP or SAP-grade integration
- Field organisations that require heavy custom development before go-live
- Buyers outside the trades, such as pure logistics or manufacturing operations
- Teams that need publicly documented FedRAMP or HIPAA-level compliance evidence
Value metrics scorecard
Time-to-Value
2–4 weeks
~14 days to first production value
Total Cost of Ownership
$3,900/yr
Starts at $2,496 · Per company with unlimited users; billed monthly or annually, with a 15% discount for annual prepayment
Implementation Friction
2/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Unlimited users on every plan; no per-seat tiers or user minimums
Add-on costs
- Job Photo Uploads
- Inventory Management
- Job Costing
- Custom Documents
- eSign Documents
- Customer Web Portal
- Progressive Billing & Recurring Invoicing
- ServiceCall.ai (VoIP and call tracking)
- GPS Fleet Tracking
Company & support
Who is behind Service Fusion, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Not stated
Pricing page states all plans include unlimited support via email, phone or live chat. Phone support is 888-902-0304 ext 2, Monday–Thursday 8:00am–6:00pm CST and Friday 8:00am–5:00pm CST. The contact page notes the knowledge centre is available 24/7 for self-serve answers.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Service Fusion sits relative to every other solution in the database. Toggle axes to compare on cost, speed, friction, or buyer score.
Quadrant view
Typical annual cost × Time-to-value
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Service Fusion ships in AI, and what it asks of your ecosystem.
Industry verdicts
How Service Fusion speaks to each vertical it serves — same data, sector lens.
ConstructionWin bids, run sites, keep projects on margin.
Best for in Construction
- HVAC and refrigeration contractors
- Plumbing companies
- Electrical contractors
- Overhead and garage door services
- Appliance repair and locksmith businesses
Not for
- General contractors running large multi-year build projects
- Firms needing BIM coordination or construction ERP depth
- Specialty trades requiring heavy drawing or submittal workflows
Service Fusion's own site names HVAC and refrigeration, overhead and garage door, plumbing, locksmith, electrical, and appliance repair as its target trades — all field-service construction verticals. The product covers scheduling and dispatch, estimates, customer history, GPS fleet tracking, invoicing, payments and a technician mobile app, which maps to the daily workflow of small and mid-size trade contractors. It is not positioned for general construction project management, so buyers should expect service-call workflows rather than project or submittal management.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Service Fusion is an all-in-one field service management platform for trades contractors, covering scheduling and dispatch, estimates, customer records, GPS fleet tracking, invoicing and integrated payments. Vendor-reported scale is 6,500+ customers, 40,000+ active users and a 95.7% CSAT score. Pricing starts at $208 per month billed annually ($245 monthly), with unlimited users on every plan, no long-term contract and a 15% annual discount. Onboarding is personalised and support is included on all plans via phone, email and live chat.
Frequently asked questions
How much does Service Fusion cost per year?
Annual prepay pricing is $208 per month for Starter, $325 for Plus and $533 for Pro, which works out to roughly $2,496, $3,900 and $6,396 per year respectively. Monthly pricing is $245, $382 and $627. Every plan includes unlimited users, and paying annually saves 15%.
Do I have to sign a long-term contract?
No. Service Fusion states that all plans are available month-to-month with no contract requirement. Choosing annual billing instead gets you a 15% discount, charged as one annual payment at sign-up.
Do I pay per user or per technician?
Neither. Unlimited users are included on every plan, so a one-technician shop and a 20-technician shop with office staff pay the same subscription price for the same tier.
What integrations does Service Fusion support?
QuickBooks Online and Desktop are supported (Service Fusion is a QuickBooks Solutions Provider), and the Pro plan adds an Open API integration. Payment processing runs through Service Fusion Payments powered by PaySimple with a Stripe mobile card reader, and ServiceCall.ai handles VoIP and call tracking.
What support is included, and when is it available?
Support is included on all plans by email, phone and live chat. Phone support is reachable at 888-902-0304 ext 2, Monday–Thursday 8:00am–6:00pm CST and Friday 8:00am–5:00pm CST, and the online knowledge centre is available 24/7 for self-serve answers.