Fyld
Frontline intelligence that captures field work as it happens to cut risk, lift productivity and get every job right first time.
By FYLD · HQ London, United Kingdom · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Utility, water, energy and highways contractors running distributed field crews across many sites
- Principal contractors who need real-time proof of work, safety-critical check verification and compliance records
- Civil infrastructure owners and public agencies tracking productivity, risk and delivery across contracts
- Operations, HSEQ and field managers who want live site data instead of manual end-of-day reporting
Ideal size: 200+ field and site workers people · Enterprise infrastructure operator or tier-1 contractor with multi-site field delivery
Not for
- Residential builders or single-crew trades needing estimating, takeoff or invoicing
- Design-only engineering firms with no field delivery or maintenance teams
- Buyers looking for a full construction ERP with payroll, procurement or job costing
- Teams wanting self-serve signup and transparent public per-seat pricing
Value metrics scorecard
Time-to-Value
~1–2 months to first production value
~60 days to first production value
Total Cost of Ownership
On request
Not published; enterprise, quote-based licensing sold through demo and sales
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published; scoped per organisation and contract
Add-on costs
- None
Company & support
Who is behind Fyld, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- London, United Kingdom
How you get support
- PhonePlan not stated
- EmailPlan not stated
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Contact page states customers can reach FYLD for support by form, phone (+44 20 8068 6830) or [email protected], and routes questions to the right person. Public help centre (help.fyld.ai) holds setup FAQs and troubleshooting articles. No support SLAs, hours or plan-based support tiers are published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Fyld sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Fyld
- ServiceTitan
- Magaya
- Platform Science
- Foundation Software
- McLeod Software
Add or change companies
Up to 10 companies including Fyld. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Fyld ships in AI, and what it asks of your ecosystem.
AI features shipped
FYLD markets 'targeted AI' embedded in automated workflows, an AI-native platform and AI agents for video-based issue capture, and positions field operations as moving from reactive to predictive. No vendor page names underlying model providers, model key arrangements, AI audit/export capability, AI pricing or data-training terms.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
FYLD is an AI-powered frontline intelligence platform for high-risk infrastructure fieldwork. Field crews capture site activity as it happens—safety checks, job status, video and issue reporting—and FYLD converts it into real-time structured operational data. Vendors report 48% fewer injuries and incidents at a key client, over 12% field productivity gains within six months and 6x ROI. Customers include Amey, M Group Water and NCDOT. Pricing is not published; sales run through demo-led enterprise deals.
Frequently asked questions
What does FYLD actually do?
FYLD is a frontline intelligence platform for high-risk infrastructure fieldwork. Field teams use it to record work as it happens — jobs, safety-critical checks, video and issue reports — and it turns that into live, structured operational data so managers can act proactively. Vendor case work covers highways, water and energy delivery, with claims of fewer incidents, higher field productivity and at least 6x ROI.
How much does FYLD cost?
FYLD does not publish pricing. The vendor sells through free demos and sales conversations, and deployments are scoped enterprise-wide across contracts and field teams, so expect a quote-based annual agreement rather than self-serve per-seat pricing. Budget for implementation, device and change-management effort on top of licence cost.
How long does implementation take?
No public implementation timeline is published. FYLD's own results reference field team productivity gains 'within 6 months of deployment', and customer stories describe rollouts across contracts and thousands of daily users, so plan for a phased deployment measured in months, including training for field crews and managers.
How does FYLD use AI?
FYLD describes targeted AI embedded in automated workflows, an AI-native platform, AI agents and video data capture for customer self-service, and a shift from reactive to predictive field operations. It does not publish which model providers it uses, whether customers supply their own model keys, how AI activity is logged, whether AI carries extra cost, or whether customer data is used for training — confirm these in diligence.
Who are FYLD's customers and where is it based?
FYLD is headquartered in London, United Kingdom (5 New Street Square) and works with infrastructure and utility organisations including Amey, M Group Water, Morrisons Water Services and the North Carolina Department of Transportation. One customer reports more than 2,600 people using the platform every day.
Does FYLD integrate with our existing systems?
No integrations, public API or MCP server are documented on the vendor's public pages, so treat integration as a diligence question. Ask FYLD for the supported integration list and whether a documented public API exists before assuming a fit with Salesforce, SAP, Microsoft 365 or your existing field service stack.