iGMS
Short-term rental software that connects Airbnb, VRBO and Booking.com in one app
By iGMS · 4.3/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Independent hosts and small STR managers with roughly 2–20+ properties
- Hosts moving from Airbnb-only to Airbnb, Vrbo and Booking.com
- Owner-operators who want a channel manager, unified inbox and direct booking website without enterprise PMS
- Hosts who need cleaning and task coordination plus smart-lock integrations
Ideal size: 1–10 people · Independent host or small STR manager scaling to multi-channel
Not for
- Hotel, resort or hostel operators needing full front-desk PMS and group inventory
- Large property managers with hundreds of units and complex corporate accounting
- Hosts who only list on one channel and need no automation or booking website
Value metrics scorecard
Time-to-Value
Under 1 week
~7 days to first production value
Total Cost of Ownership
$1,044/yr
Starts at $240 · Per active property. FLEX $1 per booked night (min $20/property/month); PRO $38 and PRO+ $56 per property/month billed annually; no hidden fees
Implementation Friction
1/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not seat-based. Priced by active property count (1–20+); only properties with a confirmed booking that month are charged
Add-on costs
- White label and custom domain: additional fee
- Productivity tracking (unlimited support agents, tracking UI, agent sessions, productivity report): additional fee
- Damage protection insurance on the FLEX plan: extra charge
- Open API and phone support: available upon request on higher plans
- External integrations: partner apps (PriceLabs, Wheelhouse, Turno) may charge additional subscription fees
Company & support
Who is behind iGMS, and how your team gets help once it is live.
Company
- Founded
- 2015 · 11 yrs in business
- Headquarters
- Not recorded
How you get support
- PhonePaid plans
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Email and live chat: response within 48 hours
Help Center holds 200+ guides and articles; 1:1 guided onboarding and multilingual support (English, Spanish) are listed. A dedicated customer success manager is included on PRO for 20+ properties.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where iGMS sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- iGMS
- innRoad
- Chekin
- eviivo
- Breezeway
- Tourwriter
Add or change companies
Up to 10 companies including iGMS. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What iGMS ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor pages describe an AI-Powered Inbox that suggests guest replies, AI-Driven Replies, an AI Agent, AI Property Knowledge and message auto-translation; AI Upsells is listed as coming soon. No vendor page states which model providers power these, whether customers can supply their own keys, or what AI activity logging or export exists.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
iGMS is short-term rental software for independent hosts and small property managers. It connects Airbnb, Vrbo and Booking.com into one multi-calendar and unified inbox, adding AI-suggested guest replies, cleaning automation, a direct booking website and dynamic-pricing integrations. Pricing is per active property: FLEX at $1 per booked night ($20 minimum), PRO from $38/property/month and PRO+ from $56, with no setup fee, a free trial and free setup at 10+ properties. Best for hosts running roughly 2–20+ units across several channels.
Frequently asked questions
How much does iGMS cost for a small portfolio?
iGMS is priced per active property, not per seat. FLEX costs $1 per booked night with a $20 per property per month minimum. PRO is $38 per property per month billed annually ($48 monthly for a single property), and PRO+ is $56 annually ($69 monthly). A five-property host on PRO annual pays about $17.40 per property per month. Only properties with at least one confirmed booking during the billing month are charged, and there is no setup fee.
How quickly can we get live on Airbnb, Vrbo and Booking.com?
iGMS says each channel connection takes about two minutes, after which calendars, messages and bookings sync automatically. The trial is free for 14 days, and a free setup session with the customer experience team is offered once 10 or more properties are connected. There is no mandatory implementation fee.
Are there setup, cancellation or hidden fees?
There is no obligatory setup fee and no cancellation fee for monthly subscribers. If an annual subscription is cancelled early, the plan switches to monthly and the difference for the remaining months is charged. iGMS states there are no hidden fees, and only active properties are billable; duplicate listings and cancelled reservations are not charged.
What support is included with iGMS?
Email and live chat support are listed with a response time within 48 hours, phone support is available on request on paid plans, and the Help Center holds 200+ guides and articles. PRO subscribers with 20+ properties get a dedicated customer success manager, and 1:1 guided onboarding is offered. Support is multilingual (English and Spanish).
Does iGMS replace a full hotel PMS for larger operators?
No. iGMS is built for independent hosts and small short-term rental managers, positioning itself for portfolios that are big enough to need a system but not enterprise software. It covers channel management, guest messaging, cleaning tasks, direct bookings and reporting, but not hotel front desk, group inventory or corporate accounting. Operators with hundreds of units should evaluate a full hospitality PMS.
Are the AI features an extra cost?
AI-Driven Replies and the AI-powered inbox are listed as features of the FLEX and PRO plans, and PRO+ adds an AI Agent, AI Property Knowledge and (coming soon) AI Upsells, so AI is presented as part of the plan price rather than a separate add-on. iGMS does not state which underlying models it uses, whether customers can bring their own key, or how AI activity is logged.