Infinitus
AI agents that automate the healthcare coordination calls between patients, providers and payors
By Infinitus Systems, Inc. · 4.2/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Pharma and life-sciences brand teams automating patient support, benefit verification and adherence outreach
- Health plans, PBMs and specialty pharmacies handling high-volume member and provider phone support
- Provider organizations offloading payer calls, prior authorization follow-up and directory updates
- US healthcare call centers that need HIPAA-grade guardrails, transcripts and clinical quality review
Ideal size: Enterprise healthcare organizations (500+) people · US healthcare org with high call volume, compliance review and clean data access
Not for
- Buyers who need published pricing or a self-serve trial before committing
- Non-US healthcare organizations, or any team needing EU GDPR coverage
- Small practices without enough call volume to justify a quote-based enterprise contract
- Teams looking for an EHR, CRM or general-purpose contact-center suite rather than an AI coordination layer
Value metrics scorecard
Time-to-Value
Weeks (3-6) from signed agreement
~30 days to first production value
Total Cost of Ownership
On request
Quote-based: annual platform and license fees plus usage (per task or per minute), or a subscription model. Discounted task rates for multi-year contracts with monthly minimums.
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Volume-based rather than per-seat; task rates with monthly minimums
Add-on costs
- None
Company & support
Who is behind Infinitus, and how your team gets help once it is live.
Market position
Where Infinitus sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Infinitus
- Tonkean
- Matrix42
- Suki
- Planet DDS
- Sully.ai
Add or change companies
Up to 10 companies including Infinitus. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Infinitus ships in AI, and what it asks of your ecosystem.
AI features shipped
Agents run end-to-end healthcare calls and a copilot assists employees on their own calls. Agent Response Control applies strict guardrails when needed; a clinical team reviews every interaction; Studio (no-code builder) and Lens (conversation intelligence) drive improvement.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Billed by usage or credits
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Basic visibility
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Infinitus Systems sells an agentic AI platform that automates the phone and digital coordination between patients, providers and payors: benefit verification, prior authorization follow-up, enrollment intake, refill and adherence calls. It is built for US healthcare, with HIPAA BAAs, SOC 2 Type II, Agent Response Control guardrails and a clinical review team. Pricing is quote-based (platform fee plus per-task usage), deployment takes weeks, and buyers are pharma manufacturers, health plans, PBMs and provider organizations.
Frequently asked questions
How does Infinitus price its AI agents?
Infinitus does not publish list prices. Its pricing page says options include annual platform and license fees combined with usage (per task or per minute) and a subscription model, and that discounted task rates are available to customers who agree to multi-year contracts and monthly minimums. Expect a custom quote driven by product mix and call volume.
How long does implementation take?
Infinitus says customers can go from signed agreement to first live AI agent interactions in weeks rather than months, and that its no-code Studio builder lets program teams build, test and refine agents without engineering. Integration with your systems and payor or clearinghouse data sources should be scoped during contracting.
Is Infinitus HIPAA compliant and SOC 2 certified?
Yes on both, per its security page. Infinitus states it follows HIPAA Security and Privacy rules and signs Business Associate Agreements where PHI is processed, and that it maintains SOC 2 Type II compliance with annual penetration testing. Customer data is stored in the US on Google Cloud, encrypted in transit and at rest, and customers can request the SOC 2 report.
Does Infinitus support EU customers or GDPR?
No. The security page states Infinitus processes records of US-based patients, is CCPA compliant, and does not currently process EU customers, so it does not claim EU GDPR compliance. The platform is aimed at US healthcare organizations.
Will our staff be replaced by the AI agents?
Infinitus positions its agents as absorbing the high-volume coordination work - benefit verification, prior authorization follow-up, enrollment intake, refill and adherence outreach - so case managers and nurses can focus on complex cases. It also sells an AI copilot that assists employees on their own calls.
Which AI models does Infinitus use, and is our data used for training?
These pages do not name underlying model providers, and no published Infinitus page states whether customer data is used to train or improve models. Buyers should confirm model sourcing, data-use and retention terms in the contract and BAA before signing.