Kore.ai
Enterprise agentic AI platform for customer experience, employee productivity and governed AI agents
By Kore.ai · HQ San Mateo, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Enterprises deploying AI agents for customer service, voice and digital contact centers
- HR, IT service desk and recruiting teams automating routine employee inquiries
- Regulated organizations in banking, healthcare and retail that need governed AI with private-cloud or on-premises deployment
- Buyers who want pre-built industry solutions and are willing to work on quote-based enterprise contracts
Ideal size: 1,000+ employees people · Enterprise with a centralized AI/automation program and a formal security review
Not for
- Small businesses looking for a low-cost, self-serve chatbot with published pricing
- Teams that need a general workflow/BPMS tool with no AI agent ambitions
- Companies wanting core systems of record such as EHR, POS or core banking
Value metrics scorecard
Time-to-Value
2-4 weeks with pre-built apps
~30 days to first production value
Total Cost of Ownership
On request
Custom enterprise pricing; no public price list or self-serve checkout on the vendor site
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published
Add-on costs
- None
Company & support
Who is behind Kore.ai, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- San Mateo, US
How you get support
- PhonePlan not stated
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumPlan not stated
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Support page lists toll-free support lines for the US (+1 844 924 8973), UK and India, a customer support login, product documentation, the Kore.ai Academy and a user forum.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Kore.ai sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Kore.ai
- Mambu
- Namely
- GoodData
- Aisera
- Nayya
Add or change companies
Up to 10 companies including Kore.ai. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Kore.ai ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor describes AI agents and agentic workflows for CX and EX, agent assistance, enterprise search, and an AI security and governance program covering transparency, bias/hallucination testing and model security. No model provider or AI billing detail is stated.
Your data & models
- Trains on your data
- Never trains on your data
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Kore.ai is an enterprise agentic AI platform (Artemis) for building, deploying and governing AI agents across customer experience and employee productivity. Pre-built solutions cover banking, healthcare, retail, HR, IT service desk and recruiting, with voice and digital agents, agent assistance and enterprise search. Deployment spans multi-tenant SaaS, dedicated VPC and on-premises. Its Trust Center lists SOC 2 Type 2, ISO/IEC 27001:2022, PCI DSS and GDPR, and its privacy policy says customer data is not used to train generalized models. Pricing is quote-based.
Frequently asked questions
What does Kore.ai actually do?
Kore.ai sells an enterprise agentic AI platform, Artemis, for building, deploying and governing AI agents. It is used for customer experience (voice and digital agents, agent assistance, contact-center automation) and employee productivity (HR, IT service desk, recruiting and enterprise search), with pre-built solutions for industries such as banking, healthcare and retail.
How is Kore.ai priced, and is there a free tier?
No pricing is published on the vendor site. There is no public price list, self-serve checkout or free tier described, so buyers should expect a quote-based enterprise contract. Budget for platform subscription plus any implementation and deployment work; neither an implementation fee nor a per-seat tier is stated publicly.
What compliance certifications does Kore.ai hold?
The Kore.ai Trust Center lists SOC 2 Type 2, PCI DSS, ISO/IEC 27001:2022, GDPR, CCPA and EU AI Act alignment. HIPAA, FedRAMP, ISO 42001 and CMMC are not listed, so healthcare and government buyers should confirm those requirements directly with the vendor before committing.
Does Kore.ai train AI models on our data?
No. The Kore.ai privacy policy states that Kore.ai does not use customer data for internal training, knowledge-base updates, internal product enhancements, or to train generalized AI models offered as part of the services. Buyers should still validate data handling terms in the contract.
How long does deployment take, and can it run on-premises?
Kore.ai markets pre-built, industry-ready applications with fast time-to-value, so pilot value typically arrives in weeks rather than quarters. Deployment options include multi-tenant SaaS, a dedicated single-tenant VPC and on-premises, which lengthens setup for regulated buyers. No implementation fee or partner requirement is published.