LastPass
Password manager with secure access, SaaS monitoring, and shadow-AI controls for businesses
By LastPass · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- SMB and mid-market teams standardizing how employees, contractors, and partners store and share credentials.
- IT and security admins who want policy enforcement, group management, and reporting without running a full IAM project.
- Businesses that want password vaulting plus SSO, MFA, dark-web monitoring, and SaaS monitoring from a single vendor.
- Organizations trying to find unapproved SaaS and AI app sign-ins across their workforce.
Ideal size: 25-1,000 employees people · Growing SMB to mid-market with a dedicated IT or security admin
Not for
- Public-sector or regulated buyers needing FedRAMP or government-grade authorization, which is not claimed.
- Enterprises looking for a full identity-governance platform rather than credential management.
- Teams unwilling to take on the reputational risk of a vendor with a past high-profile breach.
- Companies that require a published support SLA or a 24/7 live human support line.
Value metrics scorecard
Time-to-Value
1-2 weeks
~14 days to first production value
Total Cost of Ownership
On request
Per user, per month, billed annually; free personal tier at $0; 14-day free business trial, no credit card. Public pages render business plan prices as placeholders, so list prices are quote-based.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Teams is capped at 50 users; Business and Business Max are unlimited-seat; Business includes family licences for employees.
Add-on costs
- None
Company & support
Who is behind LastPass, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumAll plans
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
The 24/7 Support Center is self-service (help resources plus a community monitored by LastPass specialists). Paid plans add 'personal support' from the customer care team; a customer success manager is account-based via sales. No support phone line or response-time SLA is published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where LastPass sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- LastPass
- ESET
- Admin By Request
- ConvergePoint
- Axcient
- Raken
Add or change companies
Up to 10 companies including LastPass. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What LastPass ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor headline claims 'Shadow IT & AI Governance', and SaaS Monitoring / SaaS Protect surface unapproved AI and SaaS app sign-ins. No AI assistant, model provider, model key, or model-training statement appears on the reviewed pages.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
LastPass is a cloud password manager sold to consumers and businesses. Business plans add an admin console, shared folders, 100+ security policies, group management, SSO, MFA, advanced reporting with SIEM export, and SaaS monitoring and protection that surfaces unapproved apps and AI sign-ins. It uses a zero-knowledge AES-256 vault and is certified to ISO 27001 and SOC 2 Type II. Buyers value fast, self-serve deployment; the main cautions are the 2022 breach history and quote-based business pricing.
Frequently asked questions
What does LastPass Business cost?
Business plans are billed annually per user, per month, with a free 14-day trial and no credit card required. The public pricing page renders Teams, Business, and Business Max prices as placeholders instead of list prices, so final quotes come from LastPass sales. A free personal plan exists for use on one device type.
How long does it take to get LastPass into production?
Deployment is self-serve: an admin creates the account, imports users or groups, and can connect a directory such as Microsoft Entra ID or Google Workspace for provisioning. Expect first value in roughly one to two weeks, with policy tuning and user adoption taking longer in larger teams.
Is LastPass safe to use after the 2022 breach?
LastPass states it rebuilt its security and privacy infrastructure on a new cloud platform and holds ISO 27001, SOC 2 Type II, SOC 3, BSI C5, and TRUSTe certifications, backed by third-party audits and a bug bounty program. Vaults use zero-knowledge AES-256 encryption, so LastPass cannot read stored credentials. Buyers should still weigh the breach history in their risk review.
Does LastPass include SSO and MFA?
Yes. Business plans include SSO for three apps, and Business Max extends SSO to an unlimited number of apps. MFA options include the LastPass Authenticator, FIDO2 passwordless vault login, hardware keys such as YubiKey, and contextual authentication policies.
How does LastPass handle AI?
LastPass markets shadow IT and AI governance and can surface unapproved AI app sign-ins through SaaS Monitoring and SaaS Protect. The reviewed pages describe no AI assistant, no named model provider, and no model-training practice, so those fields remain unknown.
What support is included with LastPass?
Every plan includes access to a 24/7 self-service Support Center and the LastPass Community. Paid plans add personal support from the customer care team, and account-based customers can be assigned a customer success manager. No support phone line or response-time SLA is published.