Lattice
The people platform for performance, goals, engagement, compensation and AI agents
By Lattice · HQ San Francisco, US · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Mid-market and enterprise People teams replacing manual review cycles with configurable performance, goals and engagement programs
- Companies that want one platform spanning reviews, OKRs, engagement surveys, compensation cycles and career growth
- Organizations already running Workday, BambooHR or Slack that need a performance and engagement layer on top of their HRIS
Ideal size: 200–5,000 employees people · Mid-market or enterprise with a dedicated People/HR operations function
Not for
- Teams expecting a full HCM or payroll system of record — Lattice layers on top of existing HRIS tools
- Companies below the $4,000 minimum annual agreement, or without a dedicated People/HR function
- Buyers who want AI to make promotion or performance decisions autonomously — Lattice's AI explicitly does not
Value metrics scorecard
Time-to-Value
2–4 weeks to first cycle
~30 days to first production value
Total Cost of Ownership
$45,000/yr
Starts at $4,000 · Per seat, per month, billed annually in USD; base products Performance ($10), Goals & OKRs ($8) and Engagement ($4) can be bundled or bought separately
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No published seat minimum; minimum annual agreement is $4,000
Add-on costs
- Compensation add-on: +$6 per seat/month
- Grow add-on: +$4 per seat/month
Company & support
Who is behind Lattice, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- San Francisco, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumAll plans
- Help centre / docsAll plans
- Dedicated account managerAll plans
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Lattice states all contracts include dedicated human support from its customer success team for onboarding and troubleshooting. Self-serve help centre at help.lattice.com and the Resources for Humans community are also offered.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Lattice sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Lattice
- Asana
- PagerDuty
- Mural
- Docusign
- FloQast
Add or change companies
Up to 10 companies including Lattice. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Lattice ships in AI, and what it asks of your ecosystem.
AI features shipped
Lattice AI Agent coaches employees and managers, answers policy and career questions, drafts evidence-backed performance reviews from 1:1s, feedback, goals and updates, takes meeting notes, and analyses people data for trends and risks. Lattice states AI does not make promotion or performance decisions.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- OpenAI
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Vendor's key
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Lattice is a people platform covering performance reviews, goals and OKRs, engagement surveys, compensation cycles and career growth, sold per seat with a $4,000 minimum annual agreement. It layers on top of an existing HRIS such as Workday or BambooHR rather than replacing it, and adds an AI agent for coaching, review drafting and people-data analysis. Roughly 5,000 organizations use it, from startups to enterprises, and contracts include dedicated customer-success support.
Frequently asked questions
What does Lattice cost for a mid-market company?
Lattice is priced per seat, per month and billed annually in USD. List prices are $10/seat/month for Performance, $8 for Goals & OKRs and $4 for Engagement, with Compensation (+$6) and Grow (+$4) as add-ons. The minimum annual agreement is $4,000, so a 300-seat mid-market deployment on Performance plus Engagement typically lands near $50,000 per year before any bundle discount negotiated with sales.
How long does implementation take, and are there implementation fees?
Lattice states there are no additional fees for change management or implementation of its performance management software, and it offers rollout resources such as Lattice University and the Rollout Toolkit. No implementation timeline is published. Realistically, budget two to four weeks for configuration and admin training, and one full cycle before the platform is at steady state.
Is Lattice's AI included in the price, and which model does it use?
The AI Agent is listed among what all base products come with, rather than being sold as a separate AI add-on, so AI is included in plan pricing. Lattice states its applications are powered by OpenAI's machine-learning model, and the agent covers coaching, review drafting, meeting note-taking and analysis of people data. Lattice says AI does not decide who should be promoted.
Does Lattice replace our HRIS or system of record?
No. Lattice is designed to sit alongside an HRIS such as Workday, BambooHR or Rippling, which stays the system of record, while Lattice runs performance, goals, engagement, growth and compensation cycles. Its integration directory covers HRIS, communication, productivity and single sign-on tools, including Slack, Microsoft Teams, Google Suite, Salesforce, Jira, Okta and Salesforce.
Is our employee data used to train AI models?
Lattice does not publish an explicit statement on the pages reviewed that customer data is never used to train models, so treat this as unconfirmed. Its AI page commits to GDPR and SOC 2 compliance and to protecting customer data, and the trust centre lists AI governance, AI security and AI training data and bias documents plus separate AI use terms and a data-processing consent document. Buyers should read those before rollout.
What support is included with a Lattice contract?
Lattice states that all contracts include dedicated human support from its customer success team, covering onboarding, troubleshooting and getting value from the platform. There is also a self-serve help centre with hundreds of articles and the Resources for Humans community. No support phone line, support email, live chat, 24/7 hours or response-time SLA is published on the vendor pages reviewed.