Lorikeet
The AI customer concierge for complex, regulated companies
By Lorikeet · 4.2/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Fintech, healthtech and insurance support teams handling high-stakes, regulated customer conversations
- CX organizations with thousands of monthly tickets that want end-to-end resolution rather than deflection
- Teams already running Zendesk, Intercom, Salesforce, HubSpot or Front that want AI without a helpdesk migration
- Operations leaders who need auditable AI with SOC 2 Type II, ISO 27001, HIPAA and GDPR evidence
Ideal size: 10–1,000 support staff people · Scale-up or enterprise in a regulated industry with an existing helpdesk and API access
Not for
- Companies whose core systems have no API or webhook access
- Buyers shopping for a low-cost self-serve FAQ chatbot
- Teams looking to replace their helpdesk entirely rather than automate inside it
- Very low-volume support teams where per-resolution pricing cannot pay back
Value metrics scorecard
Time-to-Value
As little as hours; under 29 days average
~29 days to first production value
Total Cost of Ownership
$61,200/yr
Starts at $25,200 · Annual platform fee ($2,100/mo Start, $5,100/mo Scale) plus per-resolution usage fees
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Tiered by monthly ticket volume: Start under 5,000; Scale 5,000–20,000; Signature 20,000+
Add-on costs
- Voice resolution billed at $1.20–$1.50 per resolution
- Signature platform fee of $75K
- FDE Platinum support package from $25K+
Company & support
Who is behind Lorikeet, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailPaid plans
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Pricing page lists Email/Slack support on the Start and Scale plans, forward-deployed support on every plan, and a dedicated deployment team, FDE Platinum package and quarterly business reviews on Signature.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Lorikeet sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Lorikeet
- Assembled
- GitBook
- Linear
- Superblocks
- Momentic
Add or change companies
Up to 10 companies including Lorikeet. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Lorikeet ships in AI, and what it asks of your ecosystem.
AI features shipped
Lorikeet's Concierge agent resolves customer problems end-to-end across voice, SMS, chat, email and WhatsApp, following customer SOPs and acting through their APIs. Guardrails, Simulations, Auto QA scoring and a full decision trail govern and score every human or AI conversation.
Your data & models
- Trains on your data
- Never trains on your data
- Runs on
- OpenAI, Anthropic
- AI pricing
- Billed by usage or credits
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Not recorded
- AI usage audit
- Full audit trail
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Lorikeet is an AI customer concierge that resolves support problems end-to-end across voice, SMS, chat, email and WhatsApp, acting inside the helpdesk, CRM and systems a team already runs. Aimed at fintech, healthtech and insurance, it follows customer SOPs, executes multi-step workflows and escalates to humans with full context. Pricing pairs an annual platform fee from $2,100/month with per-resolution usage. SOC 2 Type II, ISO 27001, HIPAA and GDPR are independently audited, and customer data is never used to train models.
Frequently asked questions
How long does it take to get to first value with Lorikeet?
Lorikeet publishes an average time to first live ticket under 29 days, with some customers live in hours. Ticketing connectors install through an admin-approved authorization flow without engineering help, every plan includes forward-deployed support starting with a dedicated onboarding session, and you replay historical tickets plus synthetic scenarios to validate resolution quality before a customer sees the agent.
What does Lorikeet cost?
Two published plans: Start at $2,100/month paid annually for teams under 5,000 monthly tickets, and Scale at $5,100/month paid annually for 5,000–20,000 tickets. Both add per-resolution usage: triage $0.27–$0.30, chat/email/SMS $0.90–$0.99, voice $1.20–$1.50, automated QA $0.27–$0.30. A custom Signature tier applies above 20,000 tickets and carries a $75K platform fee and FDE Platinum support from $25K+.
Does Lorikeet replace our helpdesk?
No. Lorikeet works inside the system you already run and takes action through your own APIs, so there is no migration or rip-and-replace. Built-in connectors cover Zendesk (including Messaging), Intercom, Salesforce (including Messaging), HubSpot, Front, Help Scout, Kustomer, Slack and Genesys Cloud; other helpdesks connect through Flexible Ticketing if they send webhooks, and Lorikeet Chat or SDK covers teams with no helpdesk at all.
Is Lorikeet safe to use in regulated industries?
The trust center states SOC 2 Type II, ISO 27001:2022, HIPAA and GDPR are independently verified and refreshed annually, with reports downloadable under NDA and BAAs signed for healthcare customers. Lorikeet holds zero-data-retention agreements with all model vendors and does not fine-tune on customer data; PII is automatically redacted and PHI handled minimum-necessary. Production runs on Google Cloud in a private VPC with TLS 1.3 and AES-256 and US, EU or Australian residency options.
Which customer channels and telephony platforms does Lorikeet support?
One agent covers chat, email, voice, SMS and WhatsApp. For voice, any platform that supports call forwarding works, including Amazon Connect, Twilio, Genesys Cloud, Dialpad, Vonage, Five9, AirCall and Talkdesk, plus the Lorikeet API and SDK for embedded deployments. Setup can be tested on replayed historical tickets before going live topic by topic.