MSP360
All-in-one backup, RMM, remote access and ticketing for MSPs and IT teams
By MSP360 · 4.2/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Managed service providers needing multi-tenant backup for endpoints, servers, Microsoft 365 and Google Workspace
- SMB IT teams that want bring-your-own-storage backup to Amazon S3, Wasabi, Backblaze B2, Azure or Google Cloud
- Teams consolidating backup, RMM, remote access and ticketing under a single management console
- Budget-conscious buyers who want to start on free Community editions (RMM up to 50 endpoints, Tickets)
Ideal size: 5–500 endpoints people · Growing MSP or SMB IT team standardizing backup and endpoint management
Not for
- Enterprises that require a pure SaaS platform with bundled storage and no storage account to manage
- Buyers who need published FedRAMP, HIPAA or ISO 42001 attestations before purchase
- Organizations looking for a dedicated data-loss-prevention or governance suite rather than backup and RMM
- Non-technical teams with no in-house IT or MSP partner to run the console
Value metrics scorecard
Time-to-Value
2–4 weeks
~14 days to first production value
Total Cost of Ownership
$1,200/yr
Starts at $20 · Per endpoint, per user or per device annual subscription; free Community editions; MSP Platform and multi-tenant M365/Google backup are quote-based
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No minimum seats; RMM volume discounts from 25 endpoints; free RMM Community Edition limited to 50 endpoints
Add-on costs
- Cloud storage billed separately: bring your own (Amazon S3, Wasabi, Backblaze B2, Azure, Google Cloud) or use MSP360 Storage
- Managed Backup for M365/Google (multi-tenant) is quote-based
- MSP360 Connect Pro from $89.99 per year per device
Company & support
Who is behind MSP360, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Vendor publishes a contact/message form for inquiries; no support SLA, phone line, live chat or 24/7 commitment is stated on the pages reviewed.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where MSP360 sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- MSP360
- Liscio
- Rocket Matter
- MyCase
- Uku
- Financial Cents
Add or change companies
Up to 10 companies including MSP360. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What MSP360 ships in AI, and what it asks of your ecosystem.
AI features shipped
Homepage advertises MSP360 AI Assistant (beta) that answers questions about Managed Backup instead of requiring dashboards and reports. The pages reviewed state no model hosting, key management, audit logging or AI governance details.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
MSP360 (formerly CloudBerry Lab) sells an all-in-one MSP platform: Managed Backup, Microsoft 365 and Google Workspace backup, RMM, remote access and ticketing under one console. It stands out for bring-your-own-storage flexibility across Amazon S3, Wasabi, Backblaze B2, Azure and Google Cloud, plus free Community editions of RMM and ticketing. Pricing starts at $19.99 per year for Pro backup and $1.75 per endpoint per month for RMM. Buyers trade published enterprise compliance documentation for low entry cost and breadth of tooling.
Frequently asked questions
What does MSP360 cost?
There are free tiers: MSP360 Backup Free, RMM Community Edition (up to 50 endpoints) and MSP360 Tickets. Paid backup starts at $19.99 per year for Pro, RMM is $1.75 per endpoint per month with volume discounts from 25 endpoints, backup for Microsoft 365/Google Workspace is $24 per user per year for one tenant, and multi-tenant MSP Platform is quote-based. Cloud storage is billed separately unless you use MSP360 Storage.
Can MSP360 back up Microsoft 365 and Google Workspace?
Yes. MSP360 Backup for M365/Google is a cloud-to-cloud product for businesses with one tenant/domain, and Managed Backup for M365/Google is the multi-tenant version for MSPs and large IT departments. SharePoint, Teams and Shared Drives backup are noted as not included in the listed price.
Where is our backup data stored?
You choose. MSP360 supports bring-your-own-storage to Amazon S3, Wasabi Hot Cloud Storage, Backblaze B2, Microsoft Azure and Google Cloud, local drives, network shares and NAS. Alternatively MSP360 Storage, powered by AWS or Wasabi, puts licenses and storage on a single invoice.
Does MSP360 include RMM and ticketing?
Yes. MSP360 RMM covers Windows, macOS and Linux with proactive monitoring, automated remediation and free built-in remote access via Managed Connect. MSP360 Tickets is included at no extra cost with Managed Backup and RMM, and creates tickets automatically from backup and RMM alerts.
Is MSP360 only for MSPs?
No. The multi-tenant MSP Platform is aimed at service providers, but the same products are sold directly to single businesses: standalone backup tiers for locally managed environments, one-tenant M365/Google backup, and RMM for internal IT teams.
What compliance certifications does MSP360 publish?
The vendor pages reviewed do not publish SOC 2, ISO 27001, HIPAA, FedRAMP or ISO 42001 attestations, so buyers with formal certification requirements should request documentation directly before purchasing.