Ping Identity
Identity Security for the Digital Enterprise
By Ping Identity · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Large enterprises needing workforce and customer IAM
- Organizations with complex hybrid or multi-cloud identity requirements
- Regulated industries such as government, financial services, and healthcare
- Companies needing passwordless and adaptive MFA at scale
- Identity orchestration across 350+ connectors
Ideal size: Enterprise (5,000+ users) people · Large enterprise with an IAM team and compliance or security requirements
Not for
- Small businesses without dedicated identity or security staff
- Teams needing a lightweight, self-serve identity tool
- Companies unwilling to commit to annual enterprise contracts
- Consumer apps with no regulatory or security requirements
Value metrics scorecard
Time-to-Value
30-day free trial; production timelines vary
~30 days to first production value
Total Cost of Ownership
$50,000/yr
Starts at $35,000 · Workforce: per user/month, annual contract, 5,000-user minimum. Customers: annual packages starting at $35k.
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
5,000-user minimum for Workforce; annual packages for Customers
Add-on costs
- None
Company & support
Who is behind Ping Identity, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Vendor publishes product documentation, release notes, and troubleshooting guides at pingidentity.com/docs.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Ping Identity sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Ping Identity
- G-P
- Akeyless
- RegScale
- SureCloud
- Josys
Add or change companies
Up to 10 companies including Ping Identity. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Ping Identity ships in AI, and what it asks of your ecosystem.
AI features shipped
Ping Identity documents an 'Identity for AI' capability to secure AI agents with trusted identities, delegated and least-privilege access, agent detection, and runtime enforcement. No source describes model key management or per-action AI audit logging.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Ping Identity is an enterprise identity and access management (IAM) platform for workforce and customer identity. It provides SSO, MFA, passwordless authentication, identity orchestration, API access management, fraud prevention, and AI agent security. Pricing starts at $35,000 annually for customer packages and $3 per user/month for workforce, with a 5,000-user minimum. It targets large regulated organizations and counts more than half of the Fortune 100 as customers.
Frequently asked questions
What is Ping Identity used for?
Ping Identity delivers identity security for the digital enterprise. It manages workforce and customer identities with SSO, MFA, passwordless authentication, identity orchestration, API access management, and fraud prevention.
How much does Ping Identity cost?
PingOne for Customers starts at $35,000 annually for Essential and $50,000 annually for Plus. PingOne for Workforce starts at $3 per user per month for Essential and $6 per user per month for Plus, based on an annual contract with a 5,000-user minimum.
Is Ping Identity compliant with SOC 2 and ISO 27001?
Yes. Ping Identity's security exhibit states it will maintain SOC 2 and ISO 27001 certifications or their equivalents during the agreement term.
Does Ping Identity support passwordless authentication?
Yes. PingOne for Customers Passwordless combines SSO, user management, MFA, and risk management with pre-built orchestration flows and a getting started wizard for passwordless customer experiences.
Does Ping Identity offer a free trial?
Yes. PingOne for Customers and PingOne for Workforce each offer a free 30-day trial covering authentication, user management, MFA, risk, and related capabilities.