Presto
A.I.-driven voice automation for drive-thru restaurants
By Presto Automation · 3.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Quick-service restaurant brands with high-volume drive-thru lanes
- Franchise groups and multi-unit operators standardising order-taking and upselling
- Operators short on staff who need consistent order accuracy at peak hours
- Brands already investing in drive-thru technology and POS/headset integrations
Ideal size: Multi-unit QSR operators (10+ locations) people · Established QSR brand with high drive-thru volume and an existing POS/headset stack
Not for
- Full-service or fine-dining concepts without a drive-thru lane
- Ghost kitchens and delivery-only brands
- Single-site independents with low transaction volume
- Non-restaurant businesses
Value metrics scorecard
Time-to-Value
About 1 month per location
~30 days to first production value
Total Cost of Ownership
$60,000/yr
Starts at $12,000 · Quoted per-location/lane subscription; vendor publishes no list pricing
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not seat-based; priced per drive-thru location (terms not published)
Add-on costs
- None
Company & support
Who is behind Presto, and how your team gets help once it is live.
Company
- Founded
- 2008 · 18 yrs in business
- Headquarters
- Not recorded
How you get support
We haven’t recorded support channels for Presto yet. Nothing here means unverified — not absent.
Market position
Where Presto sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Presto
- UrbanPiper
- HungerRush
- Otter
- TouchBistro
- Lineup.ai
Add or change companies
Up to 10 companies including Presto. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Presto ships in AI, and what it asks of your ecosystem.
AI features shipped
Presto Voice uses AI speech recognition to take drive-thru orders and consistently offer add-ons; the vendor reports up to 95% non-intervention and 88% upsell offer rates. Sources describe no model-selection options, no AI audit logging and no separate AI price.
Your data & models
- Trains on your data
- Trains on your data
- Runs on
- Its own models
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Presto provides voice AI drive-thru automation for quick-service restaurants. Its Presto Voice assistant takes orders, upsells consistently and integrates with POS and headset systems. Founded in 2008, the company reports up to 95% non-intervention rates, 88% upsell offer rates and up to 6% monthly incremental revenue gains, with brands such as Wienerschnitzel and Toast cited. Pricing is quote-based per location and no security or compliance certifications are published on the site.
Frequently asked questions
What does Presto Voice actually automate in a drive-thru?
Presto Voice listens to guests at the drive-thru speaker, converts speech to text, takes the order automatically and consistently offers add-ons and specials. The vendor reports non-intervention rates of up to 95% and upsell offer rates of up to 88%, with the goal of reducing staff dependency and improving order accuracy at peak times.
How is Presto priced and what will it cost us?
Presto does not publish list pricing or plan tiers on its website. Cost is quoted per drive-thru location, and the site offers only a contact form to request details, so buyers should expect a custom commercial proposal rather than published per-seat or per-store rates. Any figures in this profile are analyst estimates, not vendor-stated prices.
How long does deployment take?
No implementation timeline is published. Presto positions itself as an integration specialist, stating that experience with POS and headset providers lets it install Presto Voice quickly without disrupting drive-thru operations, and it highlights a Toast integration to expand drive-thru coverage. Actual rollout time should be confirmed per location during scoping.
Will Presto work with our existing POS and kitchen stack?
Presto states that each location has its own integration challenges and that its experience with POS and headset providers allows quick installation. It has announced an integration with Toast, and its drive-thru product is designed to sit alongside existing drive-thru operations. Buyers should validate support for their specific POS and headset combination before signing.
What compliance certifications does Presto hold?
No SOC 2, ISO 27001, HIPAA, FedRAMP or other certification is claimed on the pages reviewed; the vendor publishes a privacy statement describing data handling but no security or trust centre. Regulated or enterprise buyers should request compliance documentation directly through the contact form before contracting.
Is our voice and order data used to train AI models?
Yes. The vendor's privacy statement says Presto Voice records and stores guest voice data, may retain voice recordings for up to two years, and uses them for the sole purpose of improving speech recognition technology and training Presto's speech recognition models, algorithms and systems. No customer opt-out from that model training is described.