SevenRooms
Hospitality guest-experience platform that helps restaurants increase sales, delight guests and keep them coming back — automatically.
By SevenRooms (a DoorDash company) · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Multi-venue restaurant groups that need one guest profile across reservations, visits, orders and marketing
- High-volume, full-service restaurants that depend on table turns, waitlists and cover forecasting
- Operators selling private dining, events or ticketed experiences with deposits and minimums
- Hospitality venues beyond restaurants — hotels, clubs and entertainment groups — running multiple outlets
Ideal size: Multi-site: 2–500 venues people · Growing multi-location operator with guest-data or marketing ownership
Not for
- Quick-service or delivery-only brands with no reservation book or front-of-house seating
- Single-site operators with no marketing budget who only want the cheapest booking widget
- Buyers who need published list pricing before speaking with sales
- Businesses wanting a full PMS or restaurant POS rather than a guest experience platform
Value metrics scorecard
Time-to-Value
2–4 weeks
~30 days to first production value
Total Cost of Ownership
$15,000/yr
Starts at $3,000 · Quote-based subscription per venue; Starter, Growth and Premium tiers, billed annually. List pricing is not published.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Priced per venue/outlet; no published seat tiers or seat minimums
Add-on costs
- Email Marketing
- Event Management
- Voice AI
- WhatsApp / Text Marketing
- API & Integrations
- Group Portal
Company & support
Who is behind SevenRooms, and how your team gets help once it is live.
Company
- Founded
- 2011 · 15 yrs in business
- Headquarters
- Not recorded
How you get support
We haven’t recorded support channels for SevenRooms yet. Nothing here means unverified — not absent.
Market position
Where SevenRooms sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- SevenRooms
- Flipdish
- Planning Pod
- Tripleseat
- Marqii
- ResDiary
Add or change companies
Up to 10 companies including SevenRooms. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What SevenRooms ships in AI, and what it asks of your ecosystem.
AI features shipped
Voice AI answers guest calls and books reservations, and is sold as an add-on. AI Table Management uses smart seating, pacing controls and cover forecasting to optimize turns in real time. SevenRooms also acquired HeyPluto to expand AI-powered personalized messaging. No source names the underlying model providers or documents per-action AI logging.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Paid add-on
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
SevenRooms is a hospitality guest-experience platform: reservations and waitlist management, AI-assisted table management, a guest CRM, automated email/SMS marketing and reputation management. Founded in 2011 and now part of DoorDash, it serves 15,000+ restaurants, hotels and clubs. Pricing is quote-based across Starter, Growth and Premium tiers, with Voice AI, event management and text marketing sold as add-ons. Best fit: multi-venue operators wanting one guest profile across bookings and marketing.
Frequently asked questions
How is SevenRooms priced, and what will a typical annual contract cost?
SevenRooms does not publish list prices. It sells quote-based subscriptions across three packages — Starter, Growth and Premium — and several capability add-ons. Buyers should model a per-venue annual subscription plus add-ons for Voice AI, event management, email and WhatsApp/text marketing if those are required, and should ask for a multi-year and multi-venue discount schedule.
How long does implementation take before we are live?
The vendor publishes a setup FAQ but no fixed timeline. Scope depends on venue count, PMS/POS and delivery-channel integrations, guest-data migration and marketing configuration. Expect a few weeks for a small group and longer for a multi-outlet programme; ask for a written onboarding plan with a committed go-live date in the contract.
Does SevenRooms replace our POS or property management system?
No. SevenRooms is a reservations, guest CRM and marketing platform, not a POS or PMS. It connects to the rest of the stack through more than 100 hospitality integrations and a flexible API, which are listed as add-ons, so integration effort and cost should be scoped with your existing POS, PMS and payment providers.
Which security and privacy certifications does SevenRooms hold?
The SevenRooms trust portal lists SOC 2, PCI DSS, GDPR and CCPA compliance, along with registered reports, subprocessors, audit logging and infrastructure controls. No ISO 27001, HIPAA, FedRAMP or ISO 42001 claim is published, so regulated buyers should request the underlying reports through the portal before signing.
What AI is included, and is it part of the subscription price?
Voice AI answers guest calls and books reservations, and AI Table Management uses smart seating and cover forecasting to optimize turns. Voice AI is listed as a paid add-on rather than part of the base tier. SevenRooms does not publicly name the underlying model providers or document per-action AI logging or model-training policy, so those need to be confirmed with the vendor.
Can SevenRooms manage multiple venues and group-level reporting?
Yes. SevenRooms is used by groups with 10 to 14+ locations and supports cross-venue guest profiles, while the Group Portal add-on provides a consolidated view of bookings, bulk user management and advanced group reporting. Confirm the exact reporting dimensions and data-export options you need during the demo.