Shippeo
Real-time, multimodal transport visibility with predictive ETAs, connecting shippers, carriers and systems.
By Shippeo · 4.8/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Shippers and 3PLs running multimodal (road, rail, sea, air) freight across many carriers and countries
- Manufacturers and retailers that need predictive ETAs and exception alerts to protect on-time delivery
- Supply chain teams wanting a neutral, integration-friendly visibility layer over existing systems
- Organisations whose biggest adoption barrier is onboarding hundreds of carriers
Ideal size: Enterprise (100+ employees) people · Mature logistics operation with a multi-carrier network and integration resources
Not for
- Small local carriers or single-route hauliers with no shipper-side visibility requirement
- Teams wanting a cheap, self-serve parcel tracking tool with no carrier onboarding
- Buyers who need a full TMS or transport planning suite rather than visibility data
- Companies unwilling to share shipment data with carriers and end customers
Value metrics scorecard
Time-to-Value
3–6 months (carrier onboarding dependent)
~90 days to first production value
Total Cost of Ownership
On request
Enterprise subscription, quoted per project after a demo; no public price list
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not listed
Add-on costs
- None
Company & support
Who is behind Shippeo, and how your team gets help once it is live.
Company
- Founded
- 2014 · 12 yrs in business
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
A HelpCenter & Support sign-in page (helpcenter.shippeo.com) indicates a self-serve help centre. The About page describes dedicated experts and hands-on guidance beyond a standard support model, but no support phone, email or SLA is stated.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Shippeo sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Shippeo
- ShipHawk
- Metapack
- Locus
- Vizion
- Softeon
Add or change companies
Up to 10 companies including Shippeo. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Shippeo ships in AI, and what it asks of your ecosystem.
AI features shipped
Homepage describes AI agents that clean data, resolve issues and surface insights directly into customer workflows, plus AI and multi-factor algorithms behind predictive ETAs. No model, training or AI-governance detail is published on the pages cited here.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Shippeo is a real-time, multimodal transportation visibility platform. It connects shippers, carriers and systems to deliver shipment tracking, predictive ETAs and disruption alerts across road, rail, sea and air. Founded in 2014 and named a Leader in the 2025 Gartner Magic Quadrant for real-time transportation visibility, it is used by Renault, Coca-Cola HBC, Carrefour Belgium and Leroy Merlin. AI agents clean data, resolve issues and surface insights into customer workflows, backed by guaranteed carrier onboarding. Pricing is enterprise and quote-based.
Frequently asked questions
How long does it take to get value from Shippeo?
Shippeo does not publish a standard go-live timeline. Its model depends on connecting your carrier network and your systems, and the vendor packages integrations, change management and rollout guidance plus guaranteed carrier onboarding into the engagement. Plan around carrier onboarding rather than a same-week self-serve launch, and ask for a reference timeline on lanes comparable to yours.
What does Shippeo cost?
Shippeo publishes no list pricing and quotes enterprise engagements after a demo or expert conversation. Budget for the subscription plus internal integration work, and ask which parts of carrier onboarding, integrations and rollout guidance are included versus billed separately. There is no public free or low-cost tier.
Which transport modes and regions does Shippeo cover?
Shippeo describes itself as multimodal, covering road, rail, sea and air. Its customer evidence cites flows across 28 countries and more than 200 carriers, with hundreds of thousands of loads tracked per year. Ask for coverage confirmation on your specific lanes and modes during evaluation.
Is Shippeo ISO 27001 certified?
Shippeo's About page lists ISO/IEC 27001 among its industry recognitions, but the pages reviewed here are not a security or trust page and do not state scope, auditor or certificate validity. Request the certificate and its scope, along with current SOC 2 or GDPR documentation, before relying on it in a security review.
How accurate are Shippeo's ETAs?
Shippeo markets guaranteed delay-prediction accuracy and tracking completeness, driven by AI and multi-factor algorithms, and Renault Group cites timely predictions and just-in-time recommendations from Shippeo data. Because guarantees are contractual, ask for accuracy benchmarks and remedies on your own lanes during the commercial discussion.
Does Shippeo use AI, and how is my data used?
The site describes AI agents that clean data, resolve issues and surface insights into customer workflows, and AI-based predictive ETAs. It does not state which model providers are used, whether AI actions are logged or exportable, or whether customer data trains models. Treat those as unknown and ask Shippeo directly, referencing its AI and privacy pages.