TeamViewer
Deliver autonomous IT with remote support, endpoint management, and real-time automation in one platform
By TeamViewer SE · HQ Germany · 4.4/5 Value-Position score (estimate)
Positioning guardrails
Best for
- IT and service-desk teams that need remote access, unattended support and endpoint management in one platform
- Enterprises consolidating remote support, DEX monitoring and automated remediation under one vendor (Tensor)
- MSPs and field-service organisations supporting large distributed device fleets across Windows, macOS, Android and iOS
- Logistics and manufacturing operations using Frontline AR pick-by-vision and make-by-vision workflows on smart glasses
- Regulated buyers wanting a German-headquartered vendor with ISO 27001, SOC 2/3 and TISAX attestations
Ideal size: 5-5,000+ endpoints people · Scale-up or enterprise with a managed device fleet and a dedicated IT support function
Not for
- Teams wanting a purely browser-based tool with no agent or client deployment
- Buyers who need a public, self-serve list price - enterprise and add-on pricing is quote-based
- Hobby or consumer users expecting free unlimited commercial sessions; free use is non-commercial only
- Organisations whose core need is software development collaboration rather than remote device support
- Sites unwilling to invest in smart glasses or rugged handhelds for AR-guided workflows
Value metrics scorecard
Time-to-Value
Under 2 weeks
~14 days to first production value
Total Cost of Ownership
On request
Annual subscription, billed and renewed yearly. Licensing is per licensed user (only the supporting expert needs a licence); add-ons are priced by endpoints, users or storage with volume discounts.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Plans for single users, teams and enterprise; TeamViewer Tensor is a fully customised enterprise licence with SSO and auditability.
Add-on costs
- Asset Management - asset discovery, inventory, reporting (priced by endpoints/users/storage)
- Endpoint Protection - next-gen defence against malware, ransomware and zero-day exploits
- Device Monitoring - custom monitoring policies, remote script execution and instant alerts
- Mobile Device Management - enrolment, inventory, reporting and compliance for mobile devices
- TeamViewer Assist AR Lite - AR-powered remote assistance with 3D annotations (14-day trial)
- DEX Essentials - endpoint visibility, insights and automated remediation (Tensor add-on)
- Enterprise Integrations Package, Mobile SDK and premium 24-hour support with SLA
Company & support
Who is behind TeamViewer, and how your team gets help once it is live.
Company
- Founded
- 2005 · 21 yrs in business
- Headquarters
- Germany
How you get support
- PhonePaid plans
- EmailPaid plans
- Live chatPaid plans
- Support portal / ticketsPaid plans
- Community forumPlan not stated
- Help centre / docsPlan not stated
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- 1-8 hours depending on urgency (premium SLA)
Support is for licensed users only. Live chat in English 24/5 on weekdays, other languages in business hours, and a chat assistant 24/7. Phone lines run Monday-Friday, 8 a.m.-8 p.m. EST. Premium support (SLA) adds a dedicated expert and around-the-clock service.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where TeamViewer sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- TeamViewer
- EasyVista
- 42Gears SureMDM
- Jitterbit
- Guru
- Asset Panda
Add or change companies
Up to 10 companies including TeamViewer. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What TeamViewer ships in AI, and what it asks of your ecosystem.
AI features shipped
TeamViewer AI spans Tia, an agentic troubleshooting assistant queried in natural language for device-specific answers, and Session Insights, an AI note-taker that summarises sessions and highlights patterns. Tia learns from support sessions and can build remediation scripts. Capabilities are documented for TeamViewer ONE and Tensor; no source names the underlying model provider.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Billed by usage or credits
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
TeamViewer is a German-headquartered remote access and IT support platform. It spans TeamViewer Remote (attended and unattended support), Tensor (enterprise scale), DEX (endpoint experience monitoring with automated remediation), ONE with the Tia AI agent, and Frontline AR workflows for logistics and manufacturing. Compliance credentials include ISO 27001, SOC 2/3 and TISAX. Most enterprise and add-on pricing is quote-based.
Frequently asked questions
How is TeamViewer priced?
TeamViewer sells annual subscriptions that renew every 12 months. Only the expert providing support needs a licence; the supported device does not. Add-ons (Asset Management, Endpoint Protection, Device Monitoring, MDM, DEX Essentials and integration packages) are priced by endpoints, users or storage with volume discounts, while TeamViewer Tensor is a fully customised enterprise licence. List prices are not published on the site.
Do we need to license every user or device?
No. TeamViewer's pricing FAQ states that only an expert needs a paid licence and the connection they support does not require one. Licensing is built around licensed users, concurrent connections (channels), managed devices and endpoints.
What AI capabilities does TeamViewer ship?
TeamViewer AI includes Tia, an agentic troubleshooting assistant you query in natural language for device-specific answers and insights, and Session Insights, an AI note-taker that summarises each session, spots patterns and highlights insights. Tia learns from support sessions and can help build remediation automations. TeamViewer AI is listed on the Tensor enterprise licence, and the support centre documents AI credits and usage.
What support is included?
Support is for licensed users: live chat in English 24/5 on weekdays, other languages during business hours, and a chat assistant 24/7. Phone lines run Monday-Friday, 8 a.m.-8 p.m. EST, with email and a support request portal also available. Premium support adds a dedicated expert, around-the-clock service and an SLA response target of one to eight hours.
Which certifications does TeamViewer hold?
The Trust Center lists ISO/IEC 27001 certification, full SOC 2 and SOC 3 audits, TISAX, CSA STAR Level 1, TX-RAMP Level 2 and NIST SP 800-53 Moderate for the DEX SaaS platform, plus BitSight top-1% and SecurityScorecard A ratings and a CVE Numbering Authority role.
Can TeamViewer plug into our ITSM and identity stack?
Yes. Integrations include ServiceNow, Freshworks, Zendesk, Jira, Salesforce, SAP, Slack, Microsoft Teams, Dynamics 365, Intune, Entra ID single sign-on, Google Meet and Amazon WorkSpaces. ServiceNow, Freshworks, Zendesk, Jira, Jamf Pro, Sophos, the AD Connector and TeamViewer APIs come with a Remote licence; the wider set requires Tensor.