Tettra
AI internal knowledge base and knowledge management software for teams.
By Tettra, Inc. · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Companies that want one searchable internal knowledge base instead of scattered docs and chat threads.
- Support and service teams answering repetitive customer questions faster.
- Agencies and consultancies standardizing client and operational knowledge.
- Slack-heavy organizations that want AI answers in channels and DMs.
- Growing teams needing verification, stale-page reports, and content ownership tracking.
Ideal size: 10–250 users people · Growing company with a support, ops, or knowledge team using Slack
Not for
- Teams needing a fully non-English product interface; the app is English-only for now.
- Organizations requiring on-premise or self-hosted deployment; Tettra is cloud-only as described.
- Very small teams that cannot meet the 10-user minimum on the Scaling plan.
- Teams needing a free plan; Tettra offers a 30-day trial but no free tier is listed.
- Buyers seeking named MCP support or bring-your-own-model AI options; neither is documented.
Value metrics scorecard
Time-to-Value
Same day to 1 week
~1 days to first production value
Total Cost of Ownership
$4,000/yr
Starts at $800 · Per user per month, 10-user minimum; annual billing includes two free months; Enterprise custom pricing.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
10-user minimum on Scaling; Enterprise custom with discounted rates past 250 licenses.
Add-on costs
- Single sign-on (SAML) is a paid add-on on Scaling; included in Enterprise.
- SCIM user provisioning is a paid add-on on Scaling; included in Enterprise.
- Custom onboarding, training, reporting, and integrations are Enterprise-only.
Company & support
Who is behind Tettra, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailPlan not stated
- Live chatPaid plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Scaling includes live chat support; Enterprise adds priority support, hands-on training, and custom onboarding. A public help center and support email are available.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Tettra sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Tettra
- Zenhub
- Paymo
- Optmyzr
- Loomly
- Fillout
Add or change companies
Up to 10 companies including Tettra. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Tettra ships in AI, and what it asks of your ecosystem.
AI features shipped
Kai, Tettra's AI assistant, answers questions in Tettra and Slack, tags pages, generates FAQs, summarizes Slack threads, and can mine existing answers from Slack. Tettra says it uses OpenAI to power AI features.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- OpenAI
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Vendor's key
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Tettra is an AI internal knowledge base and knowledge management tool for teams. It centralizes company docs, answers repetitive questions with its Kai AI assistant in Tettra and Slack, and supports verification, stale-page reports, and AI page tagging. Pricing starts at $8 per user/month with a 10-user minimum on the Scaling plan; Enterprise adds SSO, SCIM, and custom onboarding. Integrations include Slack, Google Workspace, GitHub, and Zapier, with API access on paid plans.
Frequently asked questions
What is Tettra and who is it for?
Tettra is an AI-powered internal knowledge base and knowledge management platform. It is designed for entire companies, support/service teams, and agencies that want to centralize scattered information and reduce repetitive questions. Teams use it to document processes, onboard new hires, and answer questions directly in Slack with its Kai AI assistant.
How much does Tettra cost?
The Scaling plan is $8 per user/month with a 10-user minimum; annual billing earns two free months. Enterprise pricing is custom, with discounted per-user rates past 250 licenses. SSO and SCIM are paid add-ons on Scaling and included in Enterprise. There is a 30-day free trial but no free tier is listed.
How does Tettra's AI work and what models does it use?
Tettra's Kai AI assistant searches your knowledge base and Slack to answer questions, tag pages, generate FAQs, summarize Slack threads, and mine existing answers from Slack. The privacy policy states that Tettra uses OpenAI to power its AI features. It also states that Google Workspace or Slack data will not be used to develop, improve, or train generalized AI/ML models.
What integrations does Tettra support?
Tettra lists native integrations with Slack, Google Workspace, GitHub, and Zapier. API access is available on the Scaling and Professional/Enterprise plans. The Slack integration supports AI answers in DMs and channels, page creation, notifications, and search.
How long does implementation take?
Tettra is designed to be set up quickly with a simple editor and imports from Google Docs, Notion, and local files. There is no mandatory implementation fee, and a 30-day free trial is available. Enterprise plans add hands-on training and custom onboarding for a more guided rollout.
Is Tettra secure and compliant?
The pricing FAQ states Tettra uses regular backups, encryption in transit and at rest, a PCI Service Provider Level 1 payment processor, and world-class web hosting. It reports 99.99% uptime. The provided vendor pages do not list SOC 2, ISO 27001, HIPAA, FedRAMP, or other formal compliance certifications.