Fiix
Cloud CMMS for maintenance teams: work orders, assets, parts and AI-driven insights that cut downtime.
By Fiix (Rockwell Automation) · HQ Toronto, Canada · 4.3/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Maintenance and reliability teams replacing paper or spreadsheet work orders with a cloud CMMS
- Plants and facilities tracking thousands of assets, PM schedules, spare parts and repair history
- Multi-site operations needing an offline-capable mobile app for technicians on the plant floor
- Teams that must pass audits and prove preventive maintenance compliance
- Organizations wanting to connect maintenance data to ERP, SCADA, PLC and sensor systems
- Cost-sensitive teams that want to start on a free tier and upgrade as they scale
Ideal size: 5–500 maintenance users people · Growing plant or multi-site operator with a formal preventive maintenance program
Not for
- Asset-intensive enterprises needing full EAM depth such as linear assets, project accounting or detailed cost roll-ups
- Field service businesses that need dispatch, scheduling and customer billing rather than plant maintenance
- Buyers who require a fully AI-native predictive maintenance platform out of the box
- Organizations with mandatory FedRAMP or healthcare-specific compliance obligations
- Companies wanting a fully managed on-site implementation included in the subscription
Value metrics scorecard
Time-to-Value
2–6 weeks
~30 days to first production value
Total Cost of Ownership
$18,000/yr
Starts at $540 · Per named user, per month; monthly or annual subscription. Free tier and custom Enterprise pricing available.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No published seat minimum; add as many users as needed. Free tier limited to a small number of users.
Add-on costs
- Lite License for operator/frontline access (Basic, Professional, Enterprise)
- Fiix MAX AI maintenance assistant (Professional and Enterprise plans only)
- Integration Hub ERP integrations, custom API integrations and app exchange (Enterprise)
- Single sign-on (Enterprise)
- Custom workflows (Enterprise)
Company & support
Who is behind Fiix, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Toronto, Canada
How you get support
- PhonePaid plans
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumAll plans
- Help centre / docsAll plans
- Dedicated account managerAll plans
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Not stated
Email and phone support during regular business hours; phone is on paid plans only. All plans include Help Center, Learning Center, video tutorials, the Fiixers community and access to the customer success team.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Fiix sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Fiix
- actiTIME
- Deputy
- UpKeep
- Mendix
- GoCodes
Add or change companies
Up to 10 companies including Fiix. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Fiix ships in AI, and what it asks of your ecosystem.
AI features shipped
Fiix MAX is an AI maintenance assistant sold as an add-on to Professional and Enterprise that answers questions about assets, history, work orders and parts. Fiix Foresight, included in Professional, forecasts parts and surfaces work orders driving breakdowns; asset and work order insights flag problem areas automatically.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Paid add-on
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Fiix is a cloud CMMS from Rockwell Automation that helps maintenance teams plan work orders, track assets, manage spare parts and analyze maintenance data. A free tier and per-user plans from $45 per month make it easy to start, and the offline mobile app suits plant floors. Fiix Foresight and the Fiix MAX assistant add AI-driven insights, parts forecasting and Q&A over CMMS data. SOC 2 Type 2 compliance, AWS hosting and an open API support enterprise rollouts.
Frequently asked questions
How much does Fiix cost?
Fiix has a free tier with limited users that covers work orders, asset management, downtime tracking, inventory and the mobile app. Paid plans are billed per user per month: Basic at $45, Professional at $75, and custom Enterprise pricing. The vendor states there are no additional setup or hardware fees, and you can add users at any time or switch between monthly and annual subscriptions.
How quickly can we go live and see value?
The free tier and paid plans are self-serve, so a small team can create work orders within days. Customers in Fiix's own case studies describe getting their production team on board and tracking time and costs within a few short weeks. Multi-site rollouts with ERP integration, custom workflows and data migration take longer, typically a few months.
What AI capabilities does Fiix include?
Fiix positions Foresight as an AI engine for maintenance: it analyzes work order, repair and inventory data to forecast parts and flag work orders causing breakdowns, and it is included in the Professional plan. Asset insights and work order insights dashboards surface anomalies automatically. Fiix MAX, an AI assistant that answers questions about assets, history, work orders and parts, is a paid add-on for Professional and Enterprise.
How does Fiix connect to our other business systems?
Fiix offers an Integration Hub with a documented open API, client API reference, developer kit, pre-built app exchange packages and two-way smart connectors for ERP systems. It links to operational systems such as MES, DCS, SCADA, PLCs, HMIs and sensors so condition and utilization data can trigger work orders. ERP integrations, custom API integrations and the app exchange are Enterprise-tier features sold at additional cost.
What support comes with the subscription?
All plans include the Help Center, Learning Center, embedded video tutorials, training webinars, access to the Fiixers community and access to the customer success team. Email support is available on every plan, and paid plans add phone support during regular business hours. Fiix also offers setup and configuration help and end user training for a successful rollout.
Is Fiix secure and compliant enough for enterprise use?
Fiix states it is SOC 2 Type 2 compliant and subject to third-party audits, with 256-bit TLS encryption, threat monitoring, role-based permissions, daily geographically diverse backups, a 30-day rolling retention window, data export, annual penetration testing and an average 99.5% uptime. Single sign-on via SAML 2.0 and OpenID Connect, audit trail, e-signatures and a configurable firewall are available on the Enterprise plan.