Alhena AI
Hallucination-free AI agents that turn CX into revenue for e-commerce brands
By Alhena AI · 4.2/5 Value-Position score (estimate)
Positioning guardrails
Best for
- DTC and omnichannel commerce brands with high volumes of pre-sale and post-sale customer conversations
- Teams that want AI agents to execute actions such as returns, order changes and appointment booking, not just answer questions
- Brands investing in AI search visibility (AEO/GEO) across ChatGPT, Gemini and Perplexity
- Support organisations that need 24/7 multilingual coverage without adding headcount
Ideal size: 20–500 people · Scale-up commerce brand with an established CX or support function
Not for
- B2B companies with no direct consumer conversation channel
- Organisations that require on-premise or self-hosted deployment
- Buyers wanting fixed seat-based pricing with fully unlimited usage
- Businesses without a maintained product catalogue or knowledge base to ground answers
Value metrics scorecard
Time-to-Value
Under a week to first live conversations
~7 days to first production value
Total Cost of Ownership
$5,988/yr
Starts at $2,388 · Monthly subscription billed annually (~17% saving), with a monthly conversation-credit allowance; overage credits billed at $1.20 each. Free tier available.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Conversation-credit tiers, not seats: Free 25/mo, Essentials 200, Growth 550, Scale 1,200, Enterprise custom.
Add-on costs
- Overage credits at $1.20 each (one credit per additional conversation)
- Optimisation actions: PDP optimisation 3 credits ($3.60), AEO FAQ generation 3 credits, blog brief 5 credits
Company & support
Who is behind Alhena AI, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailPaid plans
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Pricing table lists 'AI + Email' support from the Essentials plan upward; Enterprise adds a dedicated team and CSM. The Free plan is AI-only support. No support hours or response-time SLA is published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Alhena AI sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Alhena AI
- REVIEWS.io
- Recurly
- Klaviyo
- Emotive
- HelpCrunch
Add or change companies
Up to 10 companies including Alhena AI. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Alhena AI ships in AI, and what it asks of your ecosystem.
AI features shipped
Docs describe an agentic RAG architecture with multi-agent orchestration, tool and workflow execution, guardrails against off-topic or manipulative prompts, and continuous learning from live conversations. The vendor claims answers are grounded in verified store data with no invented facts.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- OpenAI, Anthropic, Google, Open-weight models
- AI pricing
- Billed by usage or credits
In your ecosystem
- AI connection
- Not supported
- Model key
- Vendor's key
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Alhena AI (formerly Gleen) is an agentic AI platform for e-commerce CX: an AI shopping assistant, 24/7 support agents that can process returns and order changes, AI search visibility (AEO/GEO) tracking across ChatGPT, Gemini and Perplexity, and unified revenue analytics. Pricing runs on monthly conversation and optimisation credits, from a free tier to a $999/month Scale plan, with overages at $1.20 per credit. Self-serve setup and 200+ integrations keep implementation light; named customers include Victoria Beckham, Tatcha, Crocus and SKF.
Frequently asked questions
What does Alhena AI do that a standard support chatbot does not?
Alhena positions itself as an agentic platform rather than a chatbot. Beyond answering questions, its agents execute workflows such as cancelling orders, processing returns, tracking shipments and booking appointments through configurable tools and APIs, and it routes conversations between specialised agents (product search, general support, order management). Answers are grounded in your knowledge sources and live store data, with automatic escalation to human agents when the AI is not confident.
How is Alhena priced and what happens if we exceed our allowance?
Plans are monthly subscriptions billed annually at roughly a 17% saving: Essentials $199/month (200 conversation credits), Growth $499/month (550), Scale $999/month (1,200), plus a free tier with 25 conversations. Unused credits do not roll over. If you exceed your allowance you are not cut off; extra conversations cost one overage credit and optimisation actions three to five credits, all priced at $1.20 per credit, with dashboard alerts.
How long does implementation take?
The vendor states that setup takes days rather than weeks. Typical steps are creating an account, connecting knowledge sources (websites, documents, help desk tickets, product catalogues), installing a JavaScript widget, and tuning personality and guardrails. Help desk, messaging and channel integrations are pre-built, and a REST API is supported for anything custom, so first live conversations usually happen inside the first week.
Which AI models power Alhena?
Alhena uses a multi-model approach and selects the best model per interaction. Its documentation names OpenAI (GPT-5, GPT-4.5, GPT-4.1, GPT-4o and o-series reasoning models), Anthropic Claude (Opus 4, Sonnet 4), Google Gemini 2.5 Pro and Flash, DeepSeek R1 for reasoning, and xAI Grok models, with Groq and Cerebras used for low-latency inference. There is no published option to supply your own model keys.
What security and compliance certifications does Alhena hold?
The vendor states on its site that Alhena is certified across the standards procurement teams demand and describes security as built in rather than bolted on. The public pages reviewed do not enumerate specific certifications, so buyers should request the SOC 2 report, ISO 27001 certificate and data-processing terms directly from the vendor before relying on any claim in a security review.
Will Alhena replace our human support team?
The vendor says no. Alhena is positioned to complement agents: it auto-resolves routine queries such as order updates and product lookups, and escalates nuanced issues to humans with full conversation context. Teams using it report lower workload and faster response times, with human agents moving to higher-value conversations rather than being removed.