BigTime
Finance-first professional services automation that keeps margin visible from quote to cash
By BigTime Software · HQ Chicago, US · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Professional services firms (consulting, IT services, accounting, AEC, legal, GovCon) that need time, billing and project margin in one system.
- QuickBooks Online or Desktop users who want project, billing and expense data to sync without manual re-entry.
- Firms losing billable revenue to unbilled WIP, slow month-end close and long DSO.
- Services organisations of roughly 5-500+ users that want margin and utilisation visible in real time.
- GovCon contractors that need DCAA-style time and expense tracking with invoice-ready data.
Ideal size: 10-500+ people · Growing services firm with a finance lead and repeatable project delivery
Not for
- Product, retail or manufacturing businesses that do not bill clients by time and materials.
- Teams looking only for a cheap standalone timesheet app.
- Enterprises wanting to replace a full ERP or general ledger; BigTime integrates with, but does not replace, the GL.
- Firms unwilling to change quoting, rate card or billing processes during implementation.
Value metrics scorecard
Time-to-Value
~47 days to go-live; 30-90 days adoption
~47 days to first production value
Total Cost of Ownership
$2,400/yr
Starts at $240 · Per user, per month. Essentials from $20/user/month; Advanced, Premier and Enterprise quoted. Modules such as Quotes, Resource Management and Data Hub priced separately.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Essentials, Advanced, Premier and Enterprise; minimum seat counts not published.
Add-on costs
- BigTime Quotes - optional module, standalone option available
- BigTime Resource Management - optional module with Resourcing Agent, standalone option available
- BigTime Data Hub - optional analytics and BI module
- DCAA compliance shown as a paid add-on (+) on the Advanced tier
Company & support
Who is behind BigTime, and how your team gets help once it is live.
Company
- Founded
- 2002 · 24 yrs in business
- Headquarters
- Chicago, US
How you get support
- PhoneNot listed
- EmailPaid plans
- Live chatPaid plans
- Support portal / ticketsNot listed
- Community forumEnterprise only
- Help centre / docsAll plans
- Dedicated account managerPlan not stated
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Vendor advertises 24/7 email and chat support and a dedicated implementation consultant, plus a 99.99% uptime SLA. The Projector e3 community is for Enterprise PSA users.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where BigTime sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- BigTime
- Proposify
- Smartlead
- Chaser
- Snov.io
- FreshBooks
Add or change companies
Up to 10 companies including BigTime. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What BigTime ships in AI, and what it asks of your ecosystem.
AI features shipped
AI Assistant answers how-to questions in-product. Resourcing Agent and AI demand matching use machine learning to match staff to projects. Time, Expense, Insights and Analytics agents are listed as coming soon; Data Hub feeds BI tools.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
BigTime is a finance-first professional services automation (PSA) platform for services firms of roughly 5-500+ users. It connects quoting, resourcing, time and expense, billing and payments so margin, WIP and utilisation stay visible from quote to cash. Native QuickBooks (Online and Desktop) integration, an in-house implementation team, and AI features including an AI Assistant and machine-learning demand matching. Vendor cites 3,000+ firms and an average of 47 days from contract to go-live.
Frequently asked questions
How long does BigTime take to implement?
The vendor states an average of 47 days from contract to go-live, with full team adoption within 30-90 days. Implementation is delivered by BigTime's in-house team, which configures billing logic, rate cards and GL mapping before the first hour is tracked.
How much does BigTime cost?
BigTime Essentials starts at $20 per user per month; Advanced, Premier and Enterprise are quoted. Quotes, Resource Management and Data Hub are separate modules, and annual list pricing per user is not published, so total cost depends on seat count and modules selected.
Does BigTime integrate with QuickBooks?
Yes. BigTime states it is the only PSA natively integrated with both QuickBooks Desktop and Online, with around 2,000 active QuickBooks integrations covering roughly 75% of customers. Sage Intacct, Xero, NetSuite, Dynamics, HubSpot and Salesforce are also supported, some only with Enterprise PSA.
What AI does BigTime include?
The AI Assistant answers how-to questions in-product, while a Resourcing Agent and AI demand matching use machine learning to recommend staff by skills, availability and utilisation. Time, Expense, Insights and Analytics agents are listed as coming soon. AI is included in plan pricing; the underlying model provider is not named.
Is BigTime suitable for government contracting?
DCAA compliance is listed as a paid add-on on the Advanced plan, and BigTime cites GovCon customers such as Ardalyst. No SOC 2, ISO 27001 or FedRAMP claim appears on the pages reviewed.
What support is included?
Vendor advertising covers 24/7 email and chat support, a knowledge base with release notes, a dedicated implementation consultant and a 99.99% uptime SLA. Enterprise PSA users also get the Projector e3 community.