Bitrix24
Flat-priced all-in-one workspace with CRM, tasks, chat, HR and AI for teams of any size.
By Bitrix24 · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Teams that want CRM, tasks, projects, chat, documents, HR and marketing in one flat-priced workspace instead of per-seat point tools
- Small and mid-sized businesses that want a free start for 1–2 users and predictable per-organization pricing as they add seats
- Sales, marketing and service teams that need pipelines, web forms, email/WhatsApp campaigns, telephony and invoicing in one CRM
- Organizations that need an on-premise/self-hosted edition or EU/US data residency
Ideal size: 5–250 people · SMB to mid-market; self-serve rollout or partner-led customization
Not for
- Enterprises that require vendor-held FedRAMP, ISO 42001 or CMMC certification and a named account team
- Buyers needing deep vertical functionality such as manufacturing MRP or clinical EHR
- Teams that require documented model-provider disclosure and per-action AI audit logs
- Companies that expect every advanced control (SSO, AD/LDAP, login history) on all plans
Value metrics scorecard
Time-to-Value
~1 week on the free plan; longer for full rollout
~7 days to first production value
Total Cost of Ownership
$1,188/yr
Starts at $0 · Flat price per organization with an included user limit (Standard includes 50 users); monthly or annual billing, annual saves up to 40%; free plan for 1–2 users.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Free: 1–2 users; Basic: 5; Standard: 50; Professional: 100; Enterprise: 250–10,000 users included
Add-on costs
- Vibe+ plans (Vibecode app builder plus unlimited AI): from US$59 per month billed annually
- Self-hosted / on-premise editions licensed separately from cloud plans
- Optional implementation, training and customization purchased from certified partners
Company & support
Who is behind Bitrix24, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatPaid plans
- Support portal / ticketsPaid plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Technical support specialists require a paid plan; free accounts get self-serve manuals, helpdesk articles, video tutorials and webinars. The 'Available 24/7' claim on the security page refers to service uptime, not support hours.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Bitrix24 sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Bitrix24
- MSP360
- Supermetrics
- QuickBooks Online
- Liscio
- Optmyzr
Add or change companies
Up to 10 companies including Bitrix24. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Bitrix24 ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor pages list AI agents, an AI chat assistant, AI voice-to-task, call and thread summaries, AI sales scripts and Vibecode (build apps, agents and chatbots from a prompt). Pricing includes 'AI for everyday work in Bitrix24' from Basic upward and 'Unlimited AI' on Vibe+ tiers. No model provider, BYOK option or AI audit/export capability is described.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Bitrix24 is a flat-priced all-in-one workspace combining CRM, tasks, chat, documents, HR, marketing and site building, used by 15M+ organizations. A free plan covers 1–2 users; paid plans are priced per organization with an included user limit (Basic: 5 users at US$49/mo annual; Standard: 50 at US$99; Professional: 100 at US$199), so per-seat cost falls as teams grow. Self-hosted editions and 960+ certified partners cover customization and data residency. AI agents and Vibecode app building are bundled; model providers are undisclosed.
Frequently asked questions
How much does Bitrix24 cost for a 50-person team?
Standard is US$144 per organization per month billed monthly or US$99 billed annually (about US$2 per user) and includes 50 users. Basic is US$69 monthly or US$49 annually with 5 users, Professional US$289/US$199 with 100 users, and the Free plan covers 1–2 users. Vibe+ tiers add Vibecode and unlimited AI from US$59 per month billed annually. Annual billing saves up to 40%.
Is there really a free plan, and what does it include?
Yes. The free plan is no-cost for 1–2 users and includes 5 GB storage, basic CRM (deals and contacts), tasks with Kanban and Gantt, shared calendars, chat and video calls. It excludes technical support specialists, which the vendor says require a commercial subscription; free accounts are limited to helpdesk articles, product manuals, video tutorials and webinars.
How long does implementation take, and is there a mandatory implementation fee?
No mandatory implementation fee appears in Bitrix24's published plans; a cloud account can be created for free with only an email address. The vendor says migrating data from other systems is easy and its 960+ certified partners handle consulting, training and customization. A small team can run basic CRM within about a week; full partner-built automation takes longer.
What security and compliance certifications does Bitrix24 hold?
The vendor's security page says Bitrix24 data is hosted on AWS, which it lists as maintaining SOC 1/2/3, ISO 27001, GDPR, HIPAA and PCI DSS Level 1, and states its protections let customers operate in compliance with HIPAA and GDPR. Enterprise adds SOC-compliant AWS hosting, encryption at rest, Active Directory integration and login history. On-premise editions exist for data residency; FedRAMP, ISO 42001 and CMMC are not claimed.
What AI features does Bitrix24 include, and how is AI priced?
Bitrix24 lists AI agents, an AI chat assistant, AI voice-to-task, call and thread summaries and AI sales scripts, plus Vibecode for building apps and chatbots from a prompt. 'AI for everyday work in Bitrix24' is included from the Basic plan upward, while Vibe+ tiers add unlimited AI and priority AI processing. The vendor does not name its model providers or offer BYOK.
Does Bitrix24 support MCP and public APIs?
MCP is listed among Bitrix24's platform features on the vendor homepage. Vibe+ plans include unlimited Bitrix24 Market apps and REST API access, and the helpdesk links to API documentation and courses for advanced users and administrators. Detailed MCP server setup is not documented on the pages reviewed here.