CXT Software
Last-mile, route and on-demand TMS and delivery management software for courier, distribution and healthcare logistics operations.
By CXT Software · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Courier, route and distribution carriers running scheduled and on-demand last-mile work
- Healthcare, lab and pharmacy logistics teams needing chain-of-custody and proof of delivery
- Operations scaling from SMB to enterprise that need visual and autonomous dispatching
- Networks that depend on hundreds of shipper, 3PL, warehouse and accounting integrations
- Multi-brand or multi-hub logistics businesses that want segmentation in one instance
Ideal size: 20–500 people · Courier or last-mile operator with a dedicated dispatch and operations team
Not for
- Teams that want a self-serve, free or low-cost tool with instant signup
- Businesses outside delivery/logistics that need general field service or project management
- Buyers who require fully transparent public list pricing for enterprise tiers
- Organisations looking for an AI-native platform rather than AI-assisted dispatching
Value metrics scorecard
Time-to-Value
2–6 weeks (longer with custom integrations)
~30 days to first production value
Total Cost of Ownership
$24,000/yr
Starts at $7,200 · Monthly subscription starting at $600/month; Professional and Enterprise tiers; unlimited shipments and integrations included
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not seat-based — unlimited shipments; feature tiers are Professional and Enterprise
Add-on costs
- Optional SMS text messaging
- Optional per-driver advanced optimization / Autonomous Dispatching
- Virtual Learning training — additional costs may apply
- Custom Professional Services projects — additional costs may apply
- Third-party embedded chat widget subscription (customer side)
Company & support
Who is behind CXT Software, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhonePaid plans
- EmailPaid plans
- Live chatNot listed
- Support portal / ticketsPaid plans
- Community forumNot listed
- Help centre / docsPaid plans
- Dedicated account managerPaid plans
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
24/7 live technical support staffed by in-house U.S. staff (no bots, no call centers), listed for the Professional and Enterprise plans, plus knowledgebase documentation, virtual learning, Open API and custom professional services. Customer testimonials describe phone follow-ups and fast ticket…
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where CXT Software sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- CXT Software
- Holistics
- Quinyx
- Striim
- Routable
- Planview
Add or change companies
Up to 10 companies including CXT Software. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What CXT Software ships in AI, and what it asks of your ecosystem.
AI features shipped
The site markets 'AI-Driven Technology' for route optimization and automated dispatching, and the pricing page documents an optional Autonomous Dispatching mode where AI weighs driver proximity, availability and vehicle capacity to recommend assignment, with basic and advanced options. No generative assistant, named model, training-data statement or AI audit tooling is published.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
CXT Software is a last-mile TMS for courier, route, on-demand and distribution delivery operations. It bundles a white-labeled client portal, an operations and dispatch app with visual and AI-assisted autonomous dispatching, and a driver app with scanning, geofencing and proof of delivery. Positioned for SMB through enterprise healthcare, lab, pharmacy and retail networks, it leans on 1,000+ pre-built shipper, warehouse and accounting integrations and 24/7 in-house support. Public pricing starts at $600 per month.
Frequently asked questions
How much does CXT Software cost?
Public pricing starts at $600 per month and includes unlimited shipments, unlimited integrations, the order and tracking portal, white labeling, API access, barcode scanning, photo and signature proof of delivery, chain-of-custody tracking and driver management. Professional and Enterprise tiers add further functionality, and SMS, advanced per-driver optimization, virtual learning and custom professional services may cost extra. Enterprise pricing is quote-based.
How long does implementation take?
CXT does not publish an implementation timeline. A standard courier configuration can be stood up in weeks, but custom shipper, warehouse and accounting integrations are engineered by CXT's own team and can extend a rollout across multiple months. Assume a multi-week to multi-month cycle that scales with integration scope, and note that CXT assigns client success managers to guide onboarding.
What AI does CXT actually ship?
CXT markets AI-driven route optimization and an optional Autonomous Dispatching mode in which AI weighs driver proximity, availability and available vehicle capacity to recommend who should take a shipment, alongside itinerary planning and advanced sequencing. Basic and advanced per-driver options are offered. CXT does not publish which models it uses, whether customer data trains models, or any AI-specific audit or governance tooling.
How well does CXT integrate with our existing stack?
CXT advertises 1,000+ integrations and a public Open API for driver data, inbound shipments, business intelligence and third-party business applications. Named connectors include QuickBooks Online and Desktop, Sage/Peachtree, Microsoft Dynamics, Extensiv and SKUsavvy, plus shipper and 3PL networks, Google address validation and hundreds of trading-partner connections. Custom integrations are built by CXT's own engineering team, and CXT-powered carriers can exchange delivery data directly.
What support is included?
CXT advertises 24/7 live technical support staffed by in-house U.S. personnel — explicitly no bots and no outsourced call centers — on the Professional and Enterprise plans, plus a searchable knowledgebase, virtual learning, Open API documentation and access to professional services and client success teams. Site testimonials highlight fast phone follow-up and ticket response, but no contractual response-time SLA is published.