Fathom
AI meeting partner that captures what matters, connects conversations to action, and helps teams move work forward.
By Fathom Video, Inc. · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Sales and customer-success teams that want call summaries, action items and CRM updates captured automatically
- Organizations rolling meeting AI out broadly and needing SSO, SCIM, retention controls and a named success manager
- Individuals and small teams that want unlimited recording, transcription and AI summaries at no cost
- Teams that want to search past conversations for objections, competitor mentions and customer feedback
Ideal size: 2–500 people · Self-serve teams through to enterprise with a security review process
Not for
- Buyers who require on-premise or self-hosted storage of meeting recordings
- Regulated teams that cannot route meeting content through third-party AI providers
- Companies that need government-grade authorizations such as FedRAMP
- Programs that depend on meeting analytics built from content that is never recorded or AI-processed
Value metrics scorecard
Time-to-Value
Same day (free plan, self-serve)
~1 days to first production value
Total Cost of Ownership
$3,600/yr
Starts at $0 · Per user, per month; free plan available; annual billing saves 25%+; Enterprise quoted by sales
Implementation Friction
1/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Free for individuals; Team and Business require a 2-user minimum; Enterprise via sales
Add-on costs
- Launch Assist onboarding program is a paid Enterprise option (price via sales)
Company & support
Who is behind Fathom, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerEnterprise only
- In person / on-siteEnterprise only
- Hours
- Not recorded
- Response time
- Priority support SLAs on the Enterprise plan (exact times not published)
Support commitments are published only for the Enterprise plan: dedicated Customer Success, priority support SLAs and the Launch Assist implementation program. Lower tiers are self-serve signup.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Fathom sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Fathom
- Geckoboard
- Whimsical
- Tally
- TripLog
- Activepieces
Add or change companies
Up to 10 companies including Fathom. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Fathom ships in AI, and what it asks of your ecosystem.
AI features shipped
Sources evidence AI summaries and transcripts, generated action items and follow-up emails, a conversational 'Ask Fathom' assistant for single calls and the whole account, AI trackers that flag competitor mentions and objections and route them to Slack, email or in-app, and AI scorecards for coaching. Meetings can also be surfaced inside ChatGPT and Claude on every plan.
Your data & models
- Trains on your data
- Trains by default; you can opt out
- Runs on
- OpenAI, Anthropic
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Fathom is an AI meeting notetaker that records, transcribes and summarizes calls, produces action items, and syncs insights into CRMs and productivity tools. It works with Zoom, Google Meet and Microsoft Teams and integrates with Salesforce, HubSpot, Slack, Notion, Asana, plus a public API and MCP server. Free individual plan; Team from $15/user/month billed annually (2-user minimum); Business adds CRM field sync and AI scorecards; Enterprise adds SSO/SCIM and a dedicated success manager. Vendor advertises SOC 2 Type II, HIPAA and GDPR.
Frequently asked questions
How much does Fathom cost for a team?
There is a free plan for individuals with unlimited recordings, transcription and AI summaries. Team is $15 per user per month billed annually ($19 monthly) with a 2-user minimum; Business is $25 annually ($34 monthly) and adds CRM field sync, Deal View and AI scorecards. Enterprise is quoted by sales.
How long does implementation take?
Fathom is self-serve: sign up free, connect Zoom, Google Meet or Microsoft Teams, and summaries appear after the first call, so value typically starts the same day. Enterprise adds an optional paid Launch Assist onboarding program.
Which tools does Fathom integrate with?
CRM sync for Salesforce and HubSpot, Slack, Notion, Asana, Google Meet, Zoom, Microsoft Teams, Zapier, Make, Glean, ChatGPT and Claude, plus a public API, TypeScript and Python SDKs and an MCP server for custom workflows.
Is customer meeting data used to train AI models?
Fathom's privacy policy states it may use de-identified meeting content to train, improve and customize its in-house AI models, and that customers can opt out of this in account settings. It also states third-party providers such as OpenAI, Anthropic and Google are not authorized to train their models on customer data.
What compliance certifications does Fathom hold?
Fathom's website advertises SOC 2 Type II, GDPR and HIPAA compliance, with SSO/SCIM, organization-wide security controls, custom data retention policies and a signed BAA on the Enterprise plan. Buyers should request the current reports and BAA directly during security review.
Where does Fathom fit for a team already on a revenue intelligence platform?
Fathom overlaps with conversation-intelligence suites: it covers summaries, action items, CRM sync, coaching metrics and AI scorecards. The vendor runs a switching offer that includes Business free through an existing contract plus data migration, which makes it worth evaluating as a replacement rather than an addition.