Glean
Enterprise AI that understands your company: permission-aware search, assistant and agents over 275+ connected work apps.
By Glean Technologies, Inc. · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Large enterprises (1,000+ employees) whose knowledge is spread across many SaaS apps
- Security, risk and compliance teams that need permission-aware AI with an end-to-end audit trail
- Companies standardising on one AI assistant and agent platform across engineering, sales, support and HR
- Organisations that want cross-tool enterprise search plus agent workflows in a single platform
Ideal size: 1,000+ employees people · Enterprise with SSO, a formal security review and a knowledge-management owner
Not for
- Small teams with few data sources and no identity provider to enforce permissions
- Buyers who want transparent self-serve list pricing before a sales cycle
- Teams looking for a vertical system of record such as ERP, CRM or POS
- US federal buyers that require FedRAMP, which is not claimed in the vendor's compliance list
Value metrics scorecard
Time-to-Value
2–4 weeks
~21 days to first production value
Total Cost of Ownership
On request
Quote-based enterprise agreements; no public list price. Sold through a demo and contracting process.
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published; contracts are sized by users, connected sources and consumption.
Add-on costs
- None
Company & support
Who is behind Glean, and how your team gets help once it is live.
Company
- Founded
- 2019 · 7 yrs in business
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumPlan not stated
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Footer links a Help Center / Glean Docs knowledge base and the Gleaniverse community. No support phone line, email address, SLA or support hours are stated on the pages reviewed.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Glean sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Glean
- Coralogix
- Namely
- Mambu
- Guru
- Qobra
Add or change companies
Up to 10 companies including Glean. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Glean ships in AI, and what it asks of your ecosystem.
AI features shipped
Sources document a conversational Assistant, enterprise search, agent building/orchestration and Agent Governance, with always-on auditing streamed to SIEM. Glean says it supports 40+ LLMs and routes tasks to models. No source states BYOK, bundled keys, or whether customer content trains models.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Full audit trail
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Glean is an enterprise AI platform from Glean Technologies that unifies search, a conversational Assistant and agents over 275+ connected business apps, with source-system permissions enforced on every read and write. Customers such as Booking.com, Zillow, Ericsson and TIME report company-wide adoption within weeks and hours saved per user per week. Pricing is quote-based and not published. AI governance and audit trails are documented, with ISO 42001, SOC 2 Type II, ISO 27001, HIPAA and GDPR claims on the security page.
Frequently asked questions
How long does Glean take to deploy?
The vendor cites TIME going live in three weeks and a CIO customer saying the company was up and running in three weeks. Practically, plan a few weeks for connector setup, identity and permission mapping and a security review, with value arriving once your main data sources are connected. Glean advertises 275+ connectors to work apps and data sources, which shortens the build but does not remove the permissions work.
Is Glean's pricing published?
No. The vendor site does not publish list pricing or per-seat rates, so buying runs through a demo and a quote. Glean markets model routing, a model hub and an AI gateway as ways to cut token spend at scale and quotes aggregate token savings rather than a unit price. Validate seat, connector and consumption terms, and any implementation fees, directly in the contract.
Which security and compliance certifications does Glean hold?
The vendor's security page lists ISO 42001, ISO 27001, SOC 2 Type II, HIPAA, GDPR and TX-RAMP Level 2. No FedRAMP authorization is claimed on those pages, so US federal buyers should treat that as unverified and ask for current attestation reports and scope limits.
How does Glean govern AI agents and audit their actions?
Glean Protect documents always-on auditing: every control point is logged to an end-to-end audit trail as it happens, with events streamed to a SIEM. Controls cover identity and access, source-system data permissions, sensitive-content blocking, topic restrictions, prompt-injection screening and checks on agent write actions before execution. Several agent-governance capabilities are marked beta or coming soon, so confirm current availability.
What can Glean connect to?
The vendor lists pre-built connectors including Slack, Google Drive, Jira, Confluence, SharePoint, GitHub and Salesforce, and claims 275+ connections to work apps and data sources overall. Glean also publishes APIs and a developer API lookbook. Confirm coverage of your least common internal systems during a pilot.