JumpCloud
Cloud directory platform unifying identity, access, and device management for humans and machines.
By JumpCloud · HQ Louisville, US · 4.2/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Mid-market IT teams replacing on-prem Active Directory with a cloud directory for users, devices, and non-human identities
- Organizations managing mixed Windows, macOS, and Linux fleets that want MDM, patching, and identity in one console
- Companies that want SSO, MFA, and password management without buying a separate identity provider
- MSPs and channel partners administering identity and devices across many client tenants
- Education and nonprofit institutions eligible for JumpCloud's special pricing
Ideal size: 50–1,000 employees people · Mid-market with a small IT team supporting a mixed-OS, hybrid workforce
Not for
- Enterprises standardized on Microsoft Entra ID and Intune that want a single-vendor Microsoft stack
- Teams that only need a lightweight SSO/IdP and no device management
- Organizations requiring FedRAMP High or sovereign-cloud deployments
- Very large directories with deep legacy AD group-policy dependencies and no appetite to migrate
Value metrics scorecard
Time-to-Value
1–2 weeks
~14 days to first production value
Total Cost of Ownership
$39,000/yr
Starts at $108 · Per user, per month, billed annually or monthly; à la carte modules or packages (Device Management $9, SSO $11, Device Identity Management $13 per user/mo billed annually).
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No stated seat minimum; self-service purchase via in-product checkout; Platform Essentials capped at 300 users.
Add-on costs
- Premium JumpCloud Support add-on: $2.00/user/month billed annually ($3.00 billed monthly)
- Professional Services: white-glove planning, implementation, and maintenance (contact sales)
- À la carte modules ($3–$6 per user/month billed annually): MFA, SSO, Cloud Directory, User Lifecycle Management, Password Management, Directory Insights, Cloud LDAP, Cloud RADIUS
- JumpCloud Go passwordless authentication: $5.00/user/month billed annually; Access Requests $5.00/user/month
Company & support
Who is behind JumpCloud, and how your team gets help once it is live.
Company
- Founded
- 2013 · 13 yrs in business
- Headquarters
- Louisville, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsAll plans
- Community forumAll plans
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Premium Support is a paid add-on ($2/user/month billed annually). The 30-day trial includes 24x7 Premium Support plus the Help Center, JumpCloud University, Slack Lounge, and Community.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where JumpCloud sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- JumpCloud
- Automox
- PaymentWorks
- Raptor Technologies
- Apptega
- DNSFilter
Add or change companies
Up to 10 companies including JumpCloud. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What JumpCloud ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
JumpCloud is a cloud directory platform that unifies identity, access, and device management for human and non-human identities. Launched in 2013 and headquartered in Louisville, Colorado, it targets mid-market and education IT teams that want SSO, MFA, MDM, and patching from one console. Pricing starts at $9 per user per month for device management and $13 for device plus identity management, with à la carte modules, a 30-day trial, and no mandatory implementation fee. SOC 2 Type 2 and ISO 27001 are documented on its security page.
Frequently asked questions
How is JumpCloud priced?
Pricing is per user per month, billed annually or monthly. Standalone products start at $9/user/month for device management and MDM, $11 for SSO and password manager, and $13 for device plus identity management, all billed annually. Platform and Platform Prime packages are quote-based. Individual modules can also be bought à la carte, and Premium Support is a $2/user/month add-on.
Is there a mandatory implementation fee?
No mandatory implementation fee is stated. JumpCloud sells optional Professional Services for white-glove planning, implementation, and ongoing maintenance, and the 30-day free trial includes full platform functionality plus 24x7 Premium Support.
What compliance certifications does JumpCloud hold?
JumpCloud states on its security page that it has completed a SOC 2 Type 2 examination and achieved ISO 27001 certification for the open directory platform. The full SOC 2 report is available under NDA by emailing [email protected].
Does JumpCloud replace Active Directory?
JumpCloud positions itself as a cloud directory for users, devices, IT resources, and the secure connections between them, rather than a lift-and-shift of Active Directory. It supports LDAP, RADIUS, and SAML protocols so existing systems can authenticate against the cloud directory; organizations with deep legacy group-policy dependencies should plan the migration carefully.
What support is available?
All customers get the Help Center knowledge base, JumpCloud University, the Slack Lounge and Community, and case submission. Premium Support is a paid add-on at $2/user/month billed annually, and the 30-day trial includes 24x7 Premium Support.