Shortcut
Fast, powerful project management for software teams and their AI agents
By Shortcut · 4.4/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Software engineering teams that want fast, keyboard-driven issue tracking and sprints
- Product and design teams planning roadmaps, backlogs and docs in one place
- Teams piloting AI coding agents such as Cursor and Claude Code via the Shortcut MCP server
- Startups and scale-ups that want a free-forever tier and self-serve onboarding
- Engineering leaders who need objectives, reporting and cross-team visibility
Ideal size: 10–500 people · Product-led software team with an existing dev workflow; enterprise-ready with SSO/SCIM
Not for
- Non-technical departments looking for generic project or marketing workflow tooling
- Enterprises requiring FedRAMP, sovereign or on-premise deployment
- PMOs needing heavy portfolio governance, capacity planning or financial tracking
- Teams that need deep native CRM/ERP objects (Salesforce, SAP) inside their PM tool
Value metrics scorecard
Time-to-Value
Under a week (self-serve)
~7 days to first production value
Total Cost of Ownership
$7,200/yr
Starts at $102 · Per user, per month; Free plan $0, Team $8.50, Business $12, Enterprise custom; yearly billing saves up to 25%
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Free plan up to 10 users and 1 team; Team plan up to 5 teams; Business and Enterprise unlimited teams and users
Add-on costs
- SSO is an add-on on Business and included on Enterprise
- SCIM add-on on Business; requires SAML SSO with Okta, included on Enterprise
- HIPAA BAA available by request on Business and Enterprise plans
Company & support
Who is behind Shortcut, and how your team gets help once it is live.
Company
- Founded
- 2014 · 12 yrs in business
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumAll plans
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Premier support SLAs on the Enterprise plan (no response time published)
Product and technical questions go to [email protected], with a Help Center and a Slack user community. Enterprise adds premier SLAs, a dedicated Slack channel and onboarding support.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Shortcut sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Shortcut
- Siit
- Level
- ContractSafe
- ChartHop
- Linear
Add or change companies
Up to 10 companies including Shortcut. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Shortcut ships in AI, and what it asks of your ecosystem.
AI features shipped
Korey, Shortcut's AI agent, is positioned for product engineering workflows such as scoping tasks and writing PRs, and the official MCP server lets coding agents read and update workspace data. No per-action AI audit logging, model choice or token-based AI pricing is published.
Your data & models
- Trains on your data
- Only if you opt in
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Shortcut is project management and issue tracking software built for software teams that also work with AI agents. It combines kanban boards, sprints, roadmaps, backlogs, docs, objectives, reporting and automations with GitHub, GitLab, Slack and 50+ integrations. A free-forever plan covers teams up to 10 users, Team is $8.50 and Business $12 per user/month, and Enterprise is custom. SOC 2 Type II, HIPAA/BAA readiness and an official MCP server make it credible for engineering-led organisations.
Frequently asked questions
How long does it take to get value from Shortcut?
Shortcut is self-serve: you can sign up free with no credit card, and a 14-day trial gives full access including unlimited workspaces, API and webhooks. Small teams typically run their first sprint within days, while migrations from another tracker take a few weeks. No mandatory implementation fee is published.
What does Shortcut cost for a 50-person product organisation?
List pricing is per user, per month: Free $0 (up to 10 users), Team $8.50, Business $12, Enterprise custom. For 50 users on Business billed yearly that is roughly $7,200 per year; yearly billing saves up to 25% versus monthly. Qualifying nonprofits get Shortcut free, and startups with under 50 employees can receive 12 months free.
Does Shortcut work with AI coding agents?
Yes. Shortcut ships an official MCP server so agents such as Cursor, Claude Code, Windsurf and Zed can reach workspace data, and Korey, its AI agent, is sold for product engineering workflows like scoping tasks and drafting PRs. Devin, ChatPRD and other agent integrations are listed. AI usage pricing is not published.
Is Shortcut compliant enough for regulated customers?
Shortcut states it completed SOC 2 Type 2 audits for security, availability and confidentiality, and offers a HIPAA Business Associate Agreement on Business and Enterprise plans. Google SSO is included on every plan, while SAML SSO and SCIM are an add-on on Business and included on Enterprise. No FedRAMP or ISO 27001 claim is published.
What support do we get?
Support is by email at [email protected], plus a Help Center and a Slack community open to all plans. Enterprise adds premier support SLAs, a dedicated Slack channel, onboarding support, SSO/SCIM and custom terms. No 24/7 coverage or specific response times are published.