Level
Remote monitoring and management that makes managing thousands of devices feel like managing one.
By Level Software, Inc. · 4.3/5 Value-Position score (estimate)
Positioning guardrails
Best for
- MSPs and internal IT teams managing 10 to 5,000 Windows, macOS and Linux endpoints
- Teams that want transparent per-device pricing and month-to-month billing with no contract
- Small IT teams that need monitoring, patching, scripting and remote control in one tool
- Organizations that want to keep their existing PSA, documentation and incident tools
- Linux-heavy fleets needing remote control and native package management
Ideal size: 2–50 IT staff people · MSP or internal IT team with 10+ managed endpoints
Not for
- Teams looking for an all-in-one platform with built-in ticketing or a PSA
- Buyers who need a completed ISO 27001 certificate today
- Organizations that require FedRAMP or on-premises deployment
- Companies that want heavy implementation services or on-site training
- Sites needing antivirus or endpoint protection to be supplied by the same vendor
Value metrics scorecard
Time-to-Value
1–3 days
~2 days to first production value
Total Cost of Ownership
$6,000/yr
Starts at $0 · Per device: $2 per device per month, month-to-month, billed on peak device count. First 10 devices free; no annual commitment, setup fee or onboarding fee.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No seat tiers — unlimited technicians per account. Volume pricing above 2,000 devices; 10% nonprofit and education discount.
Add-on costs
- None stated — all features are included on free and paid accounts
Company & support
Who is behind Level, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumAll plans
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Not stated
Support is included at no extra cost on every plan, including the free 10-device tier. Live chat is staffed 8:00 AM–5:00 PM Eastern, Monday–Friday. A free one-hour onboarding session with a Level engineer is also offered.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Level sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Level
- SavvyCal
- Siit
- Allwhere
- Shiftbase
- Shortcut
Add or change companies
Up to 10 companies including Level. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Level ships in AI, and what it asks of your ecosystem.
AI features shipped
Level CLI (lvl) can be connected to a customer's own coding agent, such as Codex, Claude Code or Gemini, which can inspect device context, investigate alerts, run diagnostics and scripts, and create monitors and automations as code. Agent actions follow the permissions of the Level user and are recorded in Level's audit history.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Anthropic, Google
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Full audit trail
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Level is a remote monitoring and management (RMM) platform for MSPs and internal IT teams across Windows, macOS and Linux. It combines device inventory, monitoring and alerting, patch management, scripting, automations and browser-based remote control, and connects to PSA, documentation and incident tools through integrations, webhooks and a public REST API. Pricing is $2 per device per month, month-to-month, with the first 10 devices free and no setup or onboarding fees.
Frequently asked questions
How much does Level cost, and when do we start paying?
The first 10 devices are free forever. Once you add an 11th device, Level charges $2 per device per month for your total device count, billed month-to-month based on your peak device count. There is no annual commitment, setup fee or onboarding fee, and all features are included on both free and paid accounts.
Does Level replace our PSA or ticketing system?
No. Level positions itself as the RMM and deliberately excludes ticketing and PSA. It integrates with PSA, documentation and incident tools such as HaloPSA, ConnectWise PSA, DeskDay, AlgaPSA, ZestMSP, ilert, Hudu and Regentra, and exposes a public REST API plus webhooks for custom workflows.
How long does implementation take and is there a setup fee?
There is no annual commitment, setup fee or onboarding fee. Agent deployment covers Windows, macOS and Linux, and Level offers a free one-hour onboarding session with an engineer to design monitors or automations. The team also helps plan migrations from another RMM, moving devices in batches.
What compliance attestations can we review?
Level maintains a SOC 2 Type II report, shared under NDA on request. Business Associate Agreements are available for HIPAA and a Data Processing Addendum for GDPR, and the company states ISO certification is in progress. SOC 2 controls, two-factor authentication and activity logging apply to every plan, including free accounts.
Can we use our own AI agent with Level?
Yes. The Level CLI (lvl) can be connected to supported coding agents such as Codex, Claude Code or Gemini, which can inspect device context, investigate alerts, run diagnostics and scripts, and create or update monitors and automations with diff and dry-run support. Actions follow the permissions of the Level user and are recorded in audit history.
Is support included, and what channels are available?
Yes. Live chat, email, phone, support meetings and the official Discord community are available to every Level customer at no extra cost. Live chat is staffed 8:00 AM to 5:00 PM Eastern, Monday through Friday, and self-serve guides are published in Level documentation.